What users are saying about
69 Ratings
4 Ratings
69 Ratings
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Score 7.8 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Socialtext

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
Socialtext
Content capture & imaging
OpenText ECM
8.6
Socialtext
File sync, storage & archiving
OpenText ECM
8.6
Socialtext
Document management
OpenText ECM
9.0
Socialtext
Records management
OpenText ECM
7.0
Socialtext
Content search & retrieval
OpenText ECM
8.5
Socialtext
Enterprise content collaboration
OpenText ECM
7.5
Socialtext
Content publishing & creation
OpenText ECM
6.0
Socialtext
Security, risk management & information governance
OpenText ECM
8.2
Socialtext
Contract lifecycle management
OpenText ECM
8.1
Socialtext
Automated workflows
OpenText ECM
7.3
Socialtext
Artificial intelligence
OpenText ECM
4.8
Socialtext
Mobile support
OpenText ECM
4.6
Socialtext
Integration
OpenText ECM
7.9
Socialtext

Project Management

OpenText ECM
Socialtext
7.6
Task Management
OpenText ECM
Socialtext
8.0
Gantt Charts
OpenText ECM
Socialtext
7.0
Scheduling
OpenText ECM
Socialtext
9.0
Workflow Automation
OpenText ECM
Socialtext
8.0
Mobile Access
OpenText ECM
Socialtext
4.0
Search
OpenText ECM
Socialtext
9.0
Visual planning tools
OpenText ECM
Socialtext
8.0

Communication

OpenText ECM
Socialtext
7.2
Chat
OpenText ECM
Socialtext
7.0
Notifications
OpenText ECM
Socialtext
6.0
Discussions
OpenText ECM
Socialtext
9.0
Surveys
OpenText ECM
Socialtext
4.0
Internal knowledgebase
OpenText ECM
Socialtext
10.0

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Socialtext

  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
Anonymous | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Socialtext

  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Socialtext

Socialtext 6.0
Based on 1 answer
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
Anonymous | TrustRadius Reviewer

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Socialtext

No score
No answers yet
No answers on this topic

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Socialtext

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Socialtext

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Socialtext

No score
No answers yet
No answers on this topic

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Socialtext

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Socialtext

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Socialtext

  • We get solutions to concerns much faster
  • We promote interactions with the other depts
  • We listen and have discussions
Anonymous | TrustRadius Reviewer

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Socialtext

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.3
Socialtext
10.0

Likelihood to Renew

OpenText ECM
8.0
Socialtext
6.0

Usability

OpenText ECM
8.0
Socialtext

Reliability and Availability

OpenText ECM
8.0
Socialtext

Performance

OpenText ECM
8.5
Socialtext

Support Rating

OpenText ECM
8.0
Socialtext

Implementation Rating

OpenText ECM
8.4
Socialtext

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