What users are saying about
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Workfront Library

It seems to suit our purpose well - ie storing of artwork, brand livery, collateral, documentation, and images.
Vesna Nixon | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
Workfront Library
Content capture & imaging
OpenText ECM
8.6
Workfront Library
File sync, storage & archiving
OpenText ECM
8.6
Workfront Library
Document management
OpenText ECM
9.0
Workfront Library
Records management
OpenText ECM
7.0
Workfront Library
Content search & retrieval
OpenText ECM
8.5
Workfront Library
Enterprise content collaboration
OpenText ECM
7.5
Workfront Library
Content publishing & creation
OpenText ECM
6.0
Workfront Library
Security, risk management & information governance
OpenText ECM
8.2
Workfront Library
Contract lifecycle management
OpenText ECM
8.1
Workfront Library
Automated workflows
OpenText ECM
7.3
Workfront Library
Artificial intelligence
OpenText ECM
4.8
Workfront Library
Mobile support
OpenText ECM
4.6
Workfront Library
Integration
OpenText ECM
7.8
Workfront Library

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Workfront Library

  • Upload and download files
  • Easy to navigate without too much training
  • Stores what you need in one place
Vesna Nixon | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Workfront Library

  • The UI is a little clunky
  • We are missing the functionality to quickly add metadata to the contents of a whole folder at once
  • The search function can be a little hit or miss
Vesna Nixon | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Workfront Library

No score
No answers yet
No answers on this topic

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Workfront Library

No score
No answers yet
No answers on this topic

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Workfront Library

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Workfront Library

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Workfront Library

No score
No answers yet
No answers on this topic

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Workfront Library

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Workfront Library

Seems to have similar features to other NZ local options we investigated. But what appealed was its integration with Workfront which we use.
Vesna Nixon | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Workfront Library

  • Reduces the risk of not knowing where a certain asset is stored
  • No more file retrieval fees
  • Everything located in one place that everyone can access
  • But ..... it’s a painful process locating all your files and setting it up. No fault of the DAM
Vesna Nixon | TrustRadius Reviewer

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workfront Library

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.2
Workfront Library
8.0

Likelihood to Renew

OpenText ECM
8.0
Workfront Library

Usability

OpenText ECM
8.0
Workfront Library

Reliability and Availability

OpenText ECM
8.0
Workfront Library

Performance

OpenText ECM
8.5
Workfront Library

Support Rating

OpenText ECM
8.0
Workfront Library

Implementation Rating

OpenText ECM
8.4
Workfront Library

Add comparison