2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

OpenText Extended ECM Platform

Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

Sprinklr is well suited for several teams working together to all use one tool. It's helpful for brands running several paid initiatives on several different platforms for monitoring or turning ads on and off quickly if a PR issue arises. You can have ads set up for timely/seasonal scenarios to quickly take advantage of messaging that's relevant for geo-targeted locations. If you're looking for a very simplified quick step process, Sprinklr is too robust and costly for that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText Extended ECM Platform
8.1
Sprinklr Modern Marketing & Advertising
Content capture & imaging
OpenText Extended ECM Platform
9.0
Sprinklr Modern Marketing & Advertising
File sync, storage & archiving
OpenText Extended ECM Platform
8.0
Sprinklr Modern Marketing & Advertising
Document management
OpenText Extended ECM Platform
9.0
Sprinklr Modern Marketing & Advertising
Records management
OpenText Extended ECM Platform
8.0
Sprinklr Modern Marketing & Advertising
Content search & retrieval
OpenText Extended ECM Platform
8.0
Sprinklr Modern Marketing & Advertising
Enterprise content collaboration
OpenText Extended ECM Platform
5.0
Sprinklr Modern Marketing & Advertising
Security, risk management & information governance
OpenText Extended ECM Platform
9.0
Sprinklr Modern Marketing & Advertising
Contract lifecycle management
OpenText Extended ECM Platform
8.0
Sprinklr Modern Marketing & Advertising
Automated workflows
OpenText Extended ECM Platform
8.0
Sprinklr Modern Marketing & Advertising
Integration
OpenText Extended ECM Platform
9.0
Sprinklr Modern Marketing & Advertising

Content Creation

OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
8.1
Ideation
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
7.9
Approval workflows
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
6.8
Content collaboration
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
9.3
Content calendar
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
9.1
Network for content licensing/production
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
7.3

Content Publishing

OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
7.0
Content hub
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
9.7
Forms / Gated content
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
5.5
Embedded CTAs
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
1.8
Content distribution
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
8.9
Content promotion
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
7.3
Content automation
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
8.8

Content Reporting & Analytics

OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
8.6
Audience profiling and targeting
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
9.0
Closed-loop tracking and reporting
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
9.0
Content performance analytics
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
9.1
Campaign optimization dashboard
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
7.9
Competitive analytics
OpenText Extended ECM Platform
Sprinklr Modern Marketing & Advertising
7.8

Pros

OpenText Extended ECM Platform

  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
Angela King | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • Great personal attention from our account executive. They tried their best to coach and onboarding.
  • Sprinklr is really user friendly. The navigation is intuitive and simple to learn.
  • Their knowledge base of articles and user generated tips was really awesome and complete. You can find anything you need in there.
Alissa Calomino | TrustRadius Reviewer

Cons

OpenText Extended ECM Platform

  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • It can be overwhelming when you first start. There is so much functionality. Go to a formal training to see all of the things it can do and pick what you need. Once you learn it, it is a great tool, but it is a lot to learn!
Corey Walker | TrustRadius Reviewer

Likelihood to Renew

OpenText Extended ECM Platform

OpenText Extended ECM Platform 9.0
Based on 1 answer
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

No score
No answers yet
No answers on this topic

Usability

OpenText Extended ECM Platform

OpenText Extended ECM Platform 8.0
Based on 1 answer
It is used for the basics of the tool, without taking advantage of the options it has.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

No score
No answers yet
No answers on this topic

Support Rating

OpenText Extended ECM Platform

OpenText Extended ECM Platform 7.0
Based on 1 answer
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

Sprinklr Modern Marketing & Advertising 7.5
Based on 26 answers
We do not have the closest relationship with our Sprinklr representative. It would be nice for them to be more proactive like our other platform reps who are in constant communication when it comes to new products and launches within the platform. I usually sign up for webinars in order to learn about new products.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OpenText Extended ECM Platform

No answers on this topic

Sprinklr Modern Marketing & Advertising

We are using different platforms for different clients. It depends on how the client's budget and what they can invest in their reporting tool. Sprinklr is the most complex, biggest, and most customizable. We say if Brandwatch is LEGO Duplo, then Socialbakers is LEGO Classic and Sprinklr is LEGO Technic. I really love the Powerpoint export from reports from Socialbakers because it saves me a lot of time (one of their best selling points) & the integration of competitors and their metrics is very helpful. But their publishing tool does not work well. If we want to have the cheapest version, we implement a simple Google Data Studio dashboard.
Robert Lange | TrustRadius Reviewer

Return on Investment

OpenText Extended ECM Platform

  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
Angela King | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • Because Sprinklr is so robust and has a learning curve, it has delayed some ads being set up on time. Or if ad issues need troubleshooting, it can take a while to be resolved and by that time the campaign may be half over and therefore the expected results don't come in based on the lack of time
  • Quality assurance takes longer inside of Sprinklr than it does on native platforms for our team so it takes a lot more time than usual
  • In general, the amount of time it takes to learn how to use the platform has eaten up a lot of time that is typically used for other tasks and that prevents things from getting done which is hard for the team
  • The price of the tool is very high so I'm not sure that the ROI is 1 to 1
Anonymous | TrustRadius Reviewer

Pricing Details

OpenText Extended ECM Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Marketing & Advertising

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText Extended ECM Platform
8.0
Sprinklr Modern Marketing & Advertising
7.6

Likelihood to Renew

OpenText Extended ECM Platform
9.0
Sprinklr Modern Marketing & Advertising

Usability

OpenText Extended ECM Platform
8.0
Sprinklr Modern Marketing & Advertising

Support Rating

OpenText Extended ECM Platform
7.0
Sprinklr Modern Marketing & Advertising
7.5

Add comparison