What users are saying about
2 Ratings
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Score 9 out of 100
7 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

OpenText Fax Solutions

The following scenarios worked for us:
  1. API integration
  2. Remote eFax services
  3. Reduction in physical fax machines
Anonymous | TrustRadius Reviewer

PaperCut

PaperCut is a great overall printing solution. Its features are great for any organization trying to move to a paperless or more efficient model. Our users have never really had a problem with figuring out the interface on the copiers or the PaperCut application. The only scenario where this would not be well suited would be a small office environment. It would be overkill.
Brandon Burch | TrustRadius Reviewer

Pros

OpenText Fax Solutions

  • Easy to administer for end-user management. Great AD integration.
  • Easy for end-users to use. Simple and clean web interfaces.
  • Great support from OpenText. Tech reps are very knowledgeable and ready to address issues.
Anonymous | TrustRadius Reviewer

PaperCut

  • Run reports to view print usage by department, employee, site, etc.
  • Helpful in capturing trends.
Anonymous | TrustRadius Reviewer

Cons

OpenText Fax Solutions

  • Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.
Anonymous | TrustRadius Reviewer

PaperCut

  • The initial set up is a bit of a burden, and isn't truly user-friendly.
  • The web print feature can get hung-up some times and there isn't a way to cancel when a job is "processing."
  • The MacBook top bar item isn't always stable.
Anonymous | TrustRadius Reviewer

Support Rating

OpenText Fax Solutions

OpenText Fax Solutions 10.0
Based on 1 answer
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
Anonymous | TrustRadius Reviewer

PaperCut

PaperCut 9.5
Based on 2 answers
We use a local company to support our PaperCut implementation. They have been fantastic with any request we've had over the years. For the most part the issues we have had were simple enough and were often solved by a driver or application update. PaperCut has been nothing less than reliable.
Brandon Burch | TrustRadius Reviewer

Alternatives Considered

OpenText Fax Solutions

We were customers of Biscom FaxCom services for 8+ years. When the company decided to begin doubling their maintenance fees, it was time to look for other services. On a feature to feature basis, both solutions are similar. We decided to go with OpenText Fax Solutions since it was about time to refresh our Faxing Solution.
Anonymous | TrustRadius Reviewer

PaperCut

We did review products like uniFLOW, PrintManager, UniPrint before implementing PaperCut. We had heard good reviews from our friends and other sources. Some employees had also used it before and were familiar with the implementation process. It was easy to sync the software with several printers across various sites. We did not require any other processes or tools to implement.
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText Fax Solutions

  • The staff has been able to send faxes anywhere.
  • Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.
Anonymous | TrustRadius Reviewer

PaperCut

  • Positive: Cut back on printing as a whole.
  • Positive: Tracking our monthly spend on tracking.
  • Positive: I work in a shared workspace, and I'm not footing the bill for other companies.
Anonymous | TrustRadius Reviewer

Pricing Details

OpenText Fax Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PaperCut

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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