What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Likelihood to Recommend

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Screenhero (Discontinued)

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenText Hightail
8.3
Screenhero (Discontinued)
8.0
Task Management
OpenText Hightail
8.2
Screenhero (Discontinued)
Scheduling
OpenText Hightail
7.6
Screenhero (Discontinued)
Workflow Automation
OpenText Hightail
8.0
Screenhero (Discontinued)
Mobile Access
OpenText Hightail
7.9
Screenhero (Discontinued)
8.0
Search
OpenText Hightail
9.2
Screenhero (Discontinued)
Visual planning tools
OpenText Hightail
8.9
Screenhero (Discontinued)
8.0

Communication

OpenText Hightail
7.8
Screenhero (Discontinued)
7.4
Notifications
OpenText Hightail
8.0
Screenhero (Discontinued)
2.9
Discussions
OpenText Hightail
8.4
Screenhero (Discontinued)
9.7
Integrates with Gmail and Google Hangouts
OpenText Hightail
7.0
Screenhero (Discontinued)
Integrates with Outlook
OpenText Hightail
7.6
Screenhero (Discontinued)
Chat
OpenText Hightail
Screenhero (Discontinued)
9.7

File Sharing & Management

OpenText Hightail
8.6
Screenhero (Discontinued)
9.7
Versioning
OpenText Hightail
7.9
Screenhero (Discontinued)
Video files
OpenText Hightail
9.3
Screenhero (Discontinued)
9.0
Audio files
OpenText Hightail
9.3
Screenhero (Discontinued)
Document collaboration
OpenText Hightail
9.7
Screenhero (Discontinued)
10.0
Access control
OpenText Hightail
8.3
Screenhero (Discontinued)
10.0
Advanced security features
OpenText Hightail
9.1
Screenhero (Discontinued)
Integrates with Google Drive
OpenText Hightail
6.8
Screenhero (Discontinued)
Device sync
OpenText Hightail
8.0
Screenhero (Discontinued)

Pros

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

Screenhero (Discontinued)

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Harrison Bond | TrustRadius Reviewer

Cons

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

Screenhero (Discontinued)

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Csaba Toth | TrustRadius Reviewer

Alternatives Considered

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

Screenhero (Discontinued)

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

Screenhero (Discontinued)

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.
Taylor Hansen | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Screenhero (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Screenhero (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenText Hightail
9.3
Screenhero (Discontinued)
9.4

Add comparison