Likelihood to Recommend Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Read full review When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
Read full review Pros Complex routing of tasks based on calculated criteria Linking between tasks and accessing relevant information Organising, scheduling and prioritising Different views for different people Read full review We can easily create and send order confirmations. We respond to the corresponding receiving departments with timely and accurate ASN's. Once the order has shipped, customer service utilizes the invoicing function. Read full review Cons The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality. Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool. One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice. Read full review We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you. Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear. We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them. Read full review Likelihood to Renew There are other products that seem to be a better fit for future initiatives.
Read full review If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.
Read full review Usability Although it is intuitive to use it does require training
Harish Rajput Business Excellence Manager - Lean Projects & Process Methodologies
Read full review Support Rating Great customer service for an API support related query
Harish Rajput Business Excellence Manager - Lean Projects & Process Methodologies
Read full review Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all
Read full review Alternatives Considered We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Read full review We reviewed many, SPS Commerce Fulfillment was the best "bang for our buck" with the level of growth we have been experiencing. The list of services they offered were exactly what we needed to be able to move our business to that next level of professionalism where we were growing faster than we could prepare ourselves for.
Read full review Return on Investment The development of the ticketing system has enabled us to greatly improve customer relationships The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution Management information from the system has improved decision making Read full review I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service. The interface is simple and easy to understand and use, so it saved time when preparing shipments. Read full review ScreenShots