What users are saying about
7 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

OpinionLab

OpinionLab is a great way to collect passive feedback from our online users in a simple unobtrusive manner. Easily implemented by most areas of the organization and used to help direct new product development. It can also aid in determining issues with our online tools and processes.
Richard Perroset profile photo

Feature Rating Comparison

Survey Format & Appearance

OpinionLab
8.3
Survey templates
OpinionLab
8.0
Themes
OpinionLab
8.0
Custom logo/branding
OpinionLab
9.0

Survey Content

OpinionLab
8.7
Changes to live survey
OpinionLab
8.0
Question design help
OpinionLab
9.0
Multiple question types
OpinionLab
9.0

Survey Logic

OpinionLab
8.0
Survey logic flexibility
OpinionLab
8.0

Survey Reporting & Analytics

OpinionLab
7.6
Response tracking
OpinionLab
8.0
Data export
OpinionLab
7.0
Standard reports
OpinionLab
8.0
Custom reports
OpinionLab
7.0
Analytics
OpinionLab
8.0

Survey Administration & Security

OpinionLab
8.5
Access controls
OpinionLab
8.0
Compliance
OpinionLab
9.0

Pros

OpinionLab

  • Flexible for making changes to survey questions, layout, and text
  • Great tracking of customer responses as well as ease of integrating Google Analytics for additional tracking
  • Support team was very knowledgeable and responses to requests
Richard Perroset profile photo

Cons

OpinionLab

  • Does simple very well, but complicated not as well. It is NOT a survey system.
  • Some of the reports are still a bit old for display, but new features have been released recently giving more options.
  • Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.
Dieter Davis profile photo

Likelihood to Renew

OpinionLab

OpinionLab 8.0
Based on 1 answer
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Alex Corzo profile photo

Alternatives Considered

OpinionLab

OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and Digital Analytics, Salesforce Sales Cloud and FullStory, while Foresee integrates with Nebula CX and UserVoice. Depending on the size of your company and other platforms you need to integrate with it, let those help you decide which of these multi-channel customer experience analytics platform are best for your company.
Richard Perroset profile photo

Return on Investment

OpinionLab

  • Provides real-time voice of the customer feedback
  • Integration with other analytics platforms is a plus but can be cumbersome to set up
  • Initial setup can be problematic
Richard Perroset profile photo

Pricing Details

OpinionLab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison