What users are saying about
7 Ratings
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

OpinionLab

OpinionLab is a great way to collect passive feedback from our online users in a simple unobtrusive manner. Easily implemented by most areas of the organization and used to help direct new product development. It can also aid in determining issues with our online tools and processes.
Richard Perroset | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

OpinionLab
8.3
Survey templates
OpinionLab
8.0
Themes
OpinionLab
8.0
Custom logo/branding
OpinionLab
9.0

Survey Content

OpinionLab
8.7
Changes to live survey
OpinionLab
8.0
Question design help
OpinionLab
9.0
Multiple question types
OpinionLab
9.0

Survey Logic

OpinionLab
8.0
Survey logic flexibility
OpinionLab
8.0

Survey Reporting & Analytics

OpinionLab
7.6
Response tracking
OpinionLab
8.0
Data export
OpinionLab
7.0
Standard reports
OpinionLab
8.0
Custom reports
OpinionLab
7.0
Analytics
OpinionLab
8.0

Survey Administration & Security

OpinionLab
8.5
Access controls
OpinionLab
8.0
Compliance
OpinionLab
9.0

Pros

OpinionLab

  • Easily deployed, using either standard templates or custom installs.
  • Easy reporting interface, and good delivery options for automated reports.
  • Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
Dieter Davis | TrustRadius Reviewer

Cons

OpinionLab

  • Add a multi user dashboard.
Alex Corzo | TrustRadius Reviewer

Likelihood to Renew

OpinionLab

OpinionLab 8.0
Based on 1 answer
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Alex Corzo | TrustRadius Reviewer

Alternatives Considered

OpinionLab

OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and Digital Analytics, Salesforce Sales Cloud and FullStory, while Foresee integrates with Nebula CX and UserVoice. Depending on the size of your company and other platforms you need to integrate with it, let those help you decide which of these multi-channel customer experience analytics platform are best for your company.
Richard Perroset | TrustRadius Reviewer

Return on Investment

OpinionLab

  • OpinionLab has provided very valuable insights, as a method of detection of site issues or customer struggle, where we can tie it to a customer experience in Tealeaf or Clicktale and then quantify the issue.
  • Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.
Dieter Davis | TrustRadius Reviewer

Pricing Details

OpinionLab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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