OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
$0
up to 5 users
Power Admin PA Server Monitor
Score 2.0 out of 10
N/A
Kansas based Power Admin offers PA Server Monitor, an IT infrastructure monitoring option.
Incident response is well suited to OpsGenie, and this is where it really shines—whether it's an outage, a security incident, or similar. My experience is mostly with security, and it offers a great audit trail. It minimises the need to cut and paste from different platforms when creating reports and ensures that what was said and what was done (along with any evidence) is persisted and reflected in the incident detail.
OpsGenie New Jira design has made it difficult for those not familiar with that style.
OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
It does have bulk settings tools to set up bulk settings for multiple devices, but to me it could be a bit easier to use. However, I ran into a snag and reached out to support and they are great.
In general terms OpsGenie is a well done tool for solving the alert incident management, the usability is super ok during the configuration and during the alert. The main opportunity I found is the reporting and analytics section which is a little difficult to understand at a first sight and the refresh is not automatic, some little frictions but frictions at all
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
We tried some open source solutions. But, they were much more difficult to set up and maintain. PA is easy to use "out of the box". We looked at other paid solutions also, but they were cost prohibitive, since we are a small institution.
Helped us track bugs and issues that came up during product launch periods which reduced overhead that normally came with needing to manually contact the right team members
Prevented last minute breaking issues from falling through the cracks, decreased time to fix by automatically alerting the team members and allowing the product and project teams to easily see what active alerts are in progress
It has decreased our critical services downtime, because we are able to VPN in and fix issues as soon as Power Admin alerts us of an issue. ROI has been excellent.
It allows us to catch issues before they become critical by alerting us on errors that show up in our Event Logs.
