OpsGenie vs. SolarWinds Server & Application Monitor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpsGenie
Score 8.6 out of 10
N/A
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
$0
up to 5 users
SolarWinds Server & Application Monitor
Score 8.2 out of 10
N/A
SolarWinds Server & Application Monitor (SAM) delivers application and server monitoring capabilities. SAM allows for self-service for easy setup, 1200+ monitoring templates, and customization options, as well as integrate with other SolarWinds products.N/A
Pricing
OpsGenieSolarWinds Server & Application Monitor
Editions & Modules
Free
$0.00
up to 5 users
Essentials
$9.00
per user/per month
Standard
$19.00
per user/per month
Enterprise
$29.00
per user/per month
No answers on this topic
Offerings
Pricing Offerings
OpsGenieSolarWinds Server & Application Monitor
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSAM pricing starts at $2,995.
More Pricing Information
Community Pulse
OpsGenieSolarWinds Server & Application Monitor
Top Pros
Top Cons
Features
OpsGenieSolarWinds Server & Application Monitor
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
OpsGenie
-
Ratings
SolarWinds Server & Application Monitor
8.7
276 Ratings
13% above category average
Application monitoring00 Ratings9.0266 Ratings
Database monitoring00 Ratings8.5230 Ratings
Threshold alerts00 Ratings9.0271 Ratings
Predictive capabilities00 Ratings8.2215 Ratings
Application performance management console00 Ratings8.2239 Ratings
Collaboration tools00 Ratings7.8148 Ratings
Out-of-the box templates to monitor applications00 Ratings8.0256 Ratings
Application dependency mapping and thresholding00 Ratings8.7216 Ratings
Virtualization monitoring00 Ratings9.0234 Ratings
Server availability and performance monitoring00 Ratings9.8269 Ratings
Server usage monitoring and capacity forecasting00 Ratings9.1250 Ratings
IT Asset Discovery00 Ratings9.0199 Ratings
Best Alternatives
OpsGenieSolarWinds Server & Application Monitor
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No answers on this topic

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Score 8.9 out of 10
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Score 8.7 out of 10
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Score 9.1 out of 10
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Freshservice
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Score 8.7 out of 10
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User Ratings
OpsGenieSolarWinds Server & Application Monitor
Likelihood to Recommend
8.5
(17 ratings)
8.9
(278 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(10 ratings)
Usability
-
(0 ratings)
8.6
(29 ratings)
Availability
-
(0 ratings)
9.9
(3 ratings)
Performance
-
(0 ratings)
6.0
(3 ratings)
Support Rating
10.0
(1 ratings)
9.0
(21 ratings)
Online Training
-
(0 ratings)
4.5
(1 ratings)
Implementation Rating
-
(0 ratings)
4.5
(3 ratings)
Configurability
-
(0 ratings)
1.0
(2 ratings)
Ease of integration
-
(0 ratings)
4.5
(2 ratings)
Product Scalability
-
(0 ratings)
9.9
(3 ratings)
Vendor post-sale
-
(0 ratings)
4.5
(2 ratings)
Vendor pre-sale
-
(0 ratings)
4.5
(2 ratings)
User Testimonials
OpsGenieSolarWinds Server & Application Monitor
Likelihood to Recommend
Atlassian
Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
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SolarWinds
For monitoring applications that run on Windows hosts on VMware or HyperV virtualization, SolarWindows offers a nice, vertical view of both the loads and the resources. In such an environment, this makes life really good! But if you have something else -- for example, Linux hosts -- you're on your own to some extent. That is, the things it does well, it does very well -- but everything else is much less polished.
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Pros
Atlassian
  • Notifying through all the possible way like sms,mail and call.
  • Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
  • Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
  • Here you can schedule for on-call engineers
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SolarWinds
  • Monitor Azure Cloud Severs- We use SolarWinds SAM to monitor Active Directory and DNS on Several DCs published on Azure Cloud.
  • Monitor Hyper V and VMware - SolarWinds SAM monitors applications on both Hyper V and VMware, while also monitoring the physical host machines.
  • It also helps us monitor Warranty expiration for physical servers.
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Cons
Atlassian
  • OpsGenie New Jira design has made it difficult for those not familiar with that style.
  • OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
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SolarWinds
  • Provides basic monitoring/visibility. Visibility into detailed/fine-grained issues best suited for more specialized/expensive solutions.
  • Licensing per monitored application rapidly uses up purchased license count.
  • More out-of-the-box templates or easier setup of monitoring less-common applications would make the solution more appealing given the target audience of the product.
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Likelihood to Renew
Atlassian
No answers on this topic
SolarWinds
We are heavily invested in Solarwinds products for a reason. They are generally easy to setup and run with, requiring only some interfacing with support or help articles on rare occasions. They do what we bought them to do and we can't ask for more.
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Usability
Atlassian
No answers on this topic
SolarWinds
SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.
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Reliability and Availability
Atlassian
No answers on this topic
SolarWinds
The tool works and monitors items 24x7, it only requires maintenance a little more frequently due to security fixes in the Windows operating system.
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Performance
Atlassian
No answers on this topic
SolarWinds
The graphical interface and the performance of the database leave a little to be desired, they could be better explored.Some functionality and screens do not work well depending on the browser used. The integrations never had any problems or caused crashes in other systems.
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Support Rating
Atlassian
They are fully available at all times via chat, phone, or email and follow up thoroughly.
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SolarWinds
I think there was only a couple times I had to open a support case for SAM and one time they got multiple engineers on the phone to get a better idea what I was trying to monitor and was able to point me in the best direction to monitor that system.
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Online Training
Atlassian
No answers on this topic
SolarWinds
It was sufficient to read their documentation and watch videos.
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Implementation Rating
Atlassian
No answers on this topic
SolarWinds
Make sure SNMP and WMI are configured ahead of time
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Alternatives Considered
Atlassian
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
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SolarWinds
It has been a while since we first purchased SolarWinds, but I looked over several other products that I can't remember now. Many other products tried to scan the network to find computers but given that our computers are located in various places across campus with other computers in our buildings that are not ours that type of network scanning was not what we needed. Other services have extra services that we had no need of and I liked the ability to add custom fields in SolarWinds so we can track the information on each computer that we need to know.
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Scalability
Atlassian
No answers on this topic
SolarWinds
It is hard to find the recommended SQL setup and convince others that is the way you should configure the server when you set it up
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Return on Investment
Atlassian
  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
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SolarWinds
  • Less time spent investigating causes of issues. We are alerted straight away and can find the root cause of the issue in less time.
  • We have been able to ditch all our previous individual monitoring solutions, none of which integrated with each other for a single solution which fully integrates with each of the different modules to provide a single portal for monitoring and alerting.
Read full review
ScreenShots

SolarWinds Server & Application Monitor Screenshots

Screenshot of Multi-vendor application performance monitoringScreenshot of Multi-vendor server monitoringScreenshot of Application dependency mapping with AppStack™ dashboardScreenshot of Microsoft Exchange performance monitoring with AppInsight™ templateScreenshot of Microsoft IIS performance monitoring with AppInsight™ templateScreenshot of Server hardware health monitoring