23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
506 Ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

SolarWinds Server & Application Monitor

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
506 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

OpsGenie

OpsGenie excels at being the loudspeaker and single source of truth between applications that alert and applications that track. With its robust integrations and easy to set up escalations, nothing unworthy slips by unnoticed.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor is well suited for the environment where we need to monitor infrastructure architecture and applications purchased from other vendors. It is not suitable to monitor the applications made by the organization itself as it doesn't give full stack trace and is unable to monitor business transactions.
Devbrath Pant | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

OpsGenie
SolarWinds Server & Application Monitor
8.2
Application monitoring
OpsGenie
SolarWinds Server & Application Monitor
8.7
Database monitoring
OpsGenie
SolarWinds Server & Application Monitor
7.9
Threshold alerts
OpsGenie
SolarWinds Server & Application Monitor
8.6
Predictive capabilities
OpsGenie
SolarWinds Server & Application Monitor
7.8
Application performance management console
OpsGenie
SolarWinds Server & Application Monitor
8.1
Collaboration tools
OpsGenie
SolarWinds Server & Application Monitor
7.1
Out-of-the box templates to monitor applications
OpsGenie
SolarWinds Server & Application Monitor
7.9
Application dependency mapping and thresholding
OpsGenie
SolarWinds Server & Application Monitor
7.8
Virtualization monitoring
OpsGenie
SolarWinds Server & Application Monitor
8.3
Server availability and performance monitoring
OpsGenie
SolarWinds Server & Application Monitor
9.2
Server usage monitoring and capacity forecasting
OpsGenie
SolarWinds Server & Application Monitor
8.5
IT Asset Discovery
OpsGenie
SolarWinds Server & Application Monitor
8.4

Pros

OpsGenie

  • The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
  • The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
  • The dashboard features allow you to control and manage the on call schedule is super helpful.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • It integrates with MS Windows, so you can keep track of services, processes or nic utilization/bandwidth.
  • You can also view the history of a lot of the monitor you choose. It can be helpful to isolate an issue if it's happening at a regular interval.
  • Linux and non-Windows OSs are supported using SNMP and even an agent if want to take advantage of other Solarwinds features.
  • It plays nice with other software, so you won't have conflicts with monitoring. Always a plus if more than one team is looking at data on the host.
Fernando Villamil | TrustRadius Reviewer

Cons

OpsGenie

  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • I would much like to see the modules sold in categorically grouped bundles, such as a networking bundle which would include all modules relating to the network.
  • Would love to see an addition of an API or something like that to connect to VMware Vcenters.
  • Found that if you acknowledge alerts, it makes it very difficult to remediate them inside of the program.
John-John Reyes Figueroa | TrustRadius Reviewer

Likelihood to Renew

OpsGenie

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.8
Based on 10 answers
Easy to use and they keep expanding on its functionality. We also have a good relationship with them. Rarely have issues or need to contact support.
Ryhlen Schoeberl | TrustRadius Reviewer

Usability

OpsGenie

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.9
Based on 14 answers
What makes this product great is that it is easy to setup and configure. Many products are very time consuming to get setup and implement. This leads to a delay in their use, and slow adoption. Because of the ease of use of Solarwinds we have gotten a lot of use out of it.
Ryan Andrus | TrustRadius Reviewer

Support Rating

OpsGenie

OpsGenie 10.0
Based on 1 answer
They are fully available at all times via chat, phone, or email and follow up thoroughly.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.5
Based on 10 answers
We talk to a initial person and they may not be specialized in what we are trying to resolve. They then have to call back or have someone call back after that person is free from working on another issue with another customer.
Erron Walter | TrustRadius Reviewer

Alternatives Considered

OpsGenie

OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

The tool does what it says, and gives you great insight into your environment. Out of all the SolarWinds products that I have used over the years, my top two are SolarWinds Server & Application Monitor and N-Able. Depending on your business needs, either will do the job, but it depends on your use case. For me, I like to work remote, be able to diagnose issues quickly, and fix issues from anywhere that I have an internet connection.
Daniel Stinson | TrustRadius Reviewer

Return on Investment

OpsGenie

  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
Jon Liedtke | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • One of the biggest areas of ROI is for our DBA, with the combination of SAM and DPA we have been able to streamline the maintenance and troubleshooting of applications. On several instances, it has taken us probably less than 5 minutes to tell supervisors where the issue lies when something is not working.
  • The second area that it helps is helping us see trends on our servers to know if we need to address specific areas of growth to ensure continued productivity and smooth operations.
  • Initially this was not part of our "initial" purchase with SolarWinds, however, now it is definitely one of the core SolarWinds modules that are used on a daily basis to assist in monitoring our network.
Nate Nettrouer | TrustRadius Reviewer

Screenshots

Pricing Details

OpsGenie

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Server & Application Monitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpsGenie
9.6
SolarWinds Server & Application Monitor
8.5

Likelihood to Renew

OpsGenie
SolarWinds Server & Application Monitor
8.8

Usability

OpsGenie
SolarWinds Server & Application Monitor
8.9

Reliability and Availability

OpsGenie
SolarWinds Server & Application Monitor
5.5

Performance

OpsGenie
SolarWinds Server & Application Monitor
5.5

Support Rating

OpsGenie
10.0
SolarWinds Server & Application Monitor
8.5

Implementation Rating

OpsGenie
SolarWinds Server & Application Monitor
6.4

Scalability

OpsGenie
SolarWinds Server & Application Monitor
7.3

Add comparison