11 Ratings
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Score 9 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Opsview Monitor

If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
Anonymous | TrustRadius Reviewer

Serviceware Processes (helpLine)

You can build every business process with helpLine. The Code is completely free (C#). The only limitations you have are in the GUI, there you probably will miss something. But the Servicemask can be designed free.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Opsview Monitor
Serviceware Processes (helpLine)
8.9
Organize and prioritize service tickets
Opsview Monitor
Serviceware Processes (helpLine)
10.0
Expert directory
Opsview Monitor
Serviceware Processes (helpLine)
9.0
Service restoration
Opsview Monitor
Serviceware Processes (helpLine)
6.0
Self-service tools
Opsview Monitor
Serviceware Processes (helpLine)
9.0
Subscription-based notifications
Opsview Monitor
Serviceware Processes (helpLine)
9.0
ITSM collaboration and documentation
Opsview Monitor
Serviceware Processes (helpLine)
10.0
ITSM reports and dashboards
Opsview Monitor
Serviceware Processes (helpLine)
9.0

ITSM asset management

Opsview Monitor
Serviceware Processes (helpLine)
8.3
Configuration mangement
Opsview Monitor
Serviceware Processes (helpLine)
9.0
Asset management dashboard
Opsview Monitor
Serviceware Processes (helpLine)
9.0
Policy and contract enforcement
Opsview Monitor
Serviceware Processes (helpLine)
7.0

Change management

Opsview Monitor
Serviceware Processes (helpLine)
10.0
Change requests repository
Opsview Monitor
Serviceware Processes (helpLine)
10.0
Service-level management
Opsview Monitor
Serviceware Processes (helpLine)
10.0

Pros

Opsview Monitor

  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
Anonymous | TrustRadius Reviewer

Serviceware Processes (helpLine)

  • No implementation limits.
  • Easy handling (masks can be designed freely).
  • Various interfaces are available.
  • With C# code a lot can be done.
Anonymous | TrustRadius Reviewer

Cons

Opsview Monitor

  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
Anonymous | TrustRadius Reviewer

Serviceware Processes (helpLine)

  • The task management tool could be better integrated.
  • Relatively high memory usage for heavy users.
Anonymous | TrustRadius Reviewer

Support Rating

Opsview Monitor

No score
No answers yet
No answers on this topic

Serviceware Processes (helpLine)

Serviceware Processes (helpLine) 9.0
Based on 2 answers
In case of bugs or coding problems you have to be more specific. Otherwise, they are not forwarded to the development team or it is quickly said that a consultant has to look at this for a fee.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Opsview Monitor

Nagios and Zabbix - Opsview is much easier to setup and operate than both of them.SolarWinds Orion - Opsview is much more economical
Anonymous | TrustRadius Reviewer

Serviceware Processes (helpLine)

Unfortunately I have no experience with other products.
Anonymous | TrustRadius Reviewer

Return on Investment

Opsview Monitor

  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
Anonymous | TrustRadius Reviewer

Serviceware Processes (helpLine)

  • We can handle tickets faster.
  • No double tickets anymore because of the contact assignment.
  • One mailbox where every mail will be processed.
Anonymous | TrustRadius Reviewer

Screenshots

Serviceware Processes (helpLine)

Pricing Details

Opsview Monitor

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Serviceware Processes (helpLine)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Opsview Monitor
9.0
Serviceware Processes (helpLine)
10.0

Support Rating

Opsview Monitor
Serviceware Processes (helpLine)
9.0

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