Opsview Monitor vs. Serviceware Processes (helpLine)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Opsview Monitor
Score 8.9 out of 10
N/A
Opsview Monitor is an IT infrastructure and application monitoring solution. It monitors the infrastructure, applications, and endpoints of a network, and supports add-ons for automation and data exporting. Opsview also offers a free version of Monitor.N/A
Serviceware Processes (helpLine)
Score 9.0 out of 10
N/A
helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A
Pricing
Opsview MonitorServiceware Processes (helpLine)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Opsview MonitorServiceware Processes (helpLine)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Opsview MonitorServiceware Processes (helpLine)
Top Pros
Top Cons
Features
Opsview MonitorServiceware Processes (helpLine)
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Opsview Monitor
-
Ratings
Serviceware Processes (helpLine)
8.9
1 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings9.01 Ratings
Service restoration00 Ratings6.01 Ratings
Self-service tools00 Ratings9.01 Ratings
Subscription-based notifications00 Ratings9.01 Ratings
ITSM collaboration and documentation00 Ratings10.01 Ratings
ITSM reports and dashboards00 Ratings9.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Opsview Monitor
-
Ratings
Serviceware Processes (helpLine)
8.3
1 Ratings
1% above category average
Configuration mangement00 Ratings9.01 Ratings
Asset management dashboard00 Ratings9.01 Ratings
Policy and contract enforcement00 Ratings7.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
Opsview Monitor
-
Ratings
Serviceware Processes (helpLine)
10.0
1 Ratings
18% above category average
Change requests repository00 Ratings10.01 Ratings
Service-level management00 Ratings10.01 Ratings
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User Ratings
Opsview MonitorServiceware Processes (helpLine)
Likelihood to Recommend
9.0
(2 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Opsview MonitorServiceware Processes (helpLine)
Likelihood to Recommend
Opsview
If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
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Serviceware
You can build every business process with helpLine. The Code is completely free (C#). The only limitations you have are in the GUI, there you probably will miss something. But the Servicemask can be designed free.
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Pros
Opsview
  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
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Serviceware
  • No implementation limits.
  • Easy handling (masks can be designed freely).
  • Various interfaces are available.
  • With C# code a lot can be done.
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Cons
Opsview
  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
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Serviceware
  • The task management tool could be better integrated.
  • Relatively high memory usage for heavy users.
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Support Rating
Opsview
No answers on this topic
Serviceware
In case of bugs or coding problems you have to be more specific. Otherwise, they are not forwarded to the development team or it is quickly said that a consultant has to look at this for a fee.
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Alternatives Considered
Opsview
Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical
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Serviceware
Unfortunately I have no experience with other products.
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Return on Investment
Opsview
  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
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Serviceware
  • We can handle tickets faster.
  • No double tickets anymore because of the contact assignment.
  • One mailbox where every mail will be processed.
Read full review
ScreenShots

Opsview Monitor Screenshots

Screenshot of Opsview Monitor Dashboard