Opsview Monitor vs. Spoke

If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.

Incentivized

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!

Incentivized

• Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
• Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
• It just works. Most of the housekeeping tasks are completely automated
• Nice visualizations and dashboards

Incentivized

• Routes questions to the right team or person via Slack, email or text
• Obtain status updates on current job requests
• Allows IT to follow up more efficiently on the job requests from employees

Incentivized

• pricey
• build in cloud monitoring packs need to be improved
• smb version is missing some powerfull features

Incentivized

• Newer company, a lot of features on the road map that aren't yet available.
• A few bugs with the Slack integration.
• Filtering/searching tickets is not intuitive.

Incentivized

Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide

Incentivized

Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical

Incentivized

Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!

Incentivized

• helps to discover and remediate infrastructure problems quickly
• helps to present SLA diagrams for clients
• speeds up deployment proces for new solutions

Incentivized

• Spoke has been very cost efficient, more than paying for itself in gained productivity hours.

Incentivized