What users are saying about
11 Ratings
6 Ratings
11 Ratings
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Score 9 out of 100
6 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Opsview Monitor

If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
Anonymous | TrustRadius Reviewer

Spoke

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
Rose Layton | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Opsview Monitor
Spoke
8.5
Organize and prioritize service tickets
Opsview Monitor
Spoke
7.2
Expert directory
Opsview Monitor
Spoke
8.4
Service restoration
Opsview Monitor
Spoke
10.0
Self-service tools
Opsview Monitor
Spoke
8.9
Subscription-based notifications
Opsview Monitor
Spoke
8.6
ITSM collaboration and documentation
Opsview Monitor
Spoke
8.3
ITSM reports and dashboards
Opsview Monitor
Spoke
8.0

ITSM asset management

Opsview Monitor
Spoke
9.0
Configuration mangement
Opsview Monitor
Spoke
9.0
Policy and contract enforcement
Opsview Monitor
Spoke
9.0

Change management

Opsview Monitor
Spoke
8.5
Change requests repository
Opsview Monitor
Spoke
8.9
Change calendar
Opsview Monitor
Spoke
8.4
Service-level management
Opsview Monitor
Spoke
8.0

Pros

Opsview Monitor

  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
Anonymous | TrustRadius Reviewer

Spoke

  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
Anonymous | TrustRadius Reviewer

Cons

Opsview Monitor

  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
Anonymous | TrustRadius Reviewer

Spoke

  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

Opsview Monitor

No score
No answers yet
No answers on this topic

Spoke

Spoke 8.0
Based on 1 answer
Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
Anonymous | TrustRadius Reviewer

Alternatives Considered

Opsview Monitor

Nagios and Zabbix - Opsview is much easier to setup and operate than both of them.SolarWinds Orion - Opsview is much more economical
Anonymous | TrustRadius Reviewer

Spoke

Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
Rose Layton | TrustRadius Reviewer

Return on Investment

Opsview Monitor

  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
Anonymous | TrustRadius Reviewer

Spoke

  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
Kristen Houston | TrustRadius Reviewer

Screenshots

Spoke

Pricing Details

Opsview Monitor

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Spoke

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Opsview Monitor
9.0
Spoke
8.9

Support Rating

Opsview Monitor
Spoke
8.0

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