What users are saying about
Top Rated
298 Ratings
13 Ratings
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Score 8.2 out of 100
Top Rated
298 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Optimal Workshop

Optimal Workshop is great for UX testing for those with a budget to do so. This may be a little on the expensive side for smaller businesses, but definitely not anything crazy expensive. The insights that you get out of these tests are invaluable and can be the difference between launching a site and succeeding/failing.
Meredith Walter | TrustRadius Reviewer

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Optimal Workshop
Qualtrics
8.6
Survey templates
Optimal Workshop
Qualtrics
8.5
Themes
Optimal Workshop
Qualtrics
8.2
Custom logo/branding
Optimal Workshop
Qualtrics
9.0

Survey Content

Optimal Workshop
Qualtrics
8.5
Changes to live survey
Optimal Workshop
Qualtrics
8.3
Question design help
Optimal Workshop
Qualtrics
8.4
Multiple question types
Optimal Workshop
Qualtrics
8.9

Survey Logic

Optimal Workshop
Qualtrics
7.6
Survey logic flexibility
Optimal Workshop
Qualtrics
7.6

Survey Reporting & Analytics

Optimal Workshop
Qualtrics
8.4
Response tracking
Optimal Workshop
Qualtrics
8.8
Data export
Optimal Workshop
Qualtrics
8.7
Standard reports
Optimal Workshop
Qualtrics
8.0
Custom reports
Optimal Workshop
Qualtrics
8.1
Analytics
Optimal Workshop
Qualtrics
8.6

Survey Administration & Security

Optimal Workshop
Qualtrics
8.8
Access controls
Optimal Workshop
Qualtrics
8.9
Compliance
Optimal Workshop
Qualtrics
8.7

Survey Distribution

Optimal Workshop
Qualtrics
8.8
Vendor-offered crowdsourcing
Optimal Workshop
Qualtrics
9.1
Respondent restrictions
Optimal Workshop
Qualtrics
8.4

Pros

Optimal Workshop

  • Cardsort.
  • Tree tests.
  • Recruitment.
Anonymous | TrustRadius Reviewer

Qualtrics

  • Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
  • Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
  • I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.
Katharine Mason | TrustRadius Reviewer

Cons

Optimal Workshop

  • The recruitment panelists are not professional, nor do they take the tasks seriously. You are going to get a lot of bad data.
  • They are HQ'd outside the US and must have a small team because the customer service is the absolute WORST I've experienced in their industry.
  • They pride themselves on documentation, but when they fail to document something they blame the customer for the mistake.
  • There are way too many limitations with the tool after you launch, limited integrations, and poor survey questionnaire options. The tool itself is far too basic for most sites, especially B2B.
Anonymous | TrustRadius Reviewer

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson | TrustRadius Reviewer

Likelihood to Renew

Optimal Workshop

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

Usability

Optimal Workshop

Optimal Workshop 10.0
Based on 1 answer
Excellent and easy platform to use. Easy to onboard new members of the team.Easy to set up tests and follow number of participants performing the test.Easy to plug into other platforms to record participants. Excellent reporting. Easy to share reports with stakeholders. Easy to recruit through platform, however the quality of participants can be better.
Anonymous | TrustRadius Reviewer

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

Support Rating

Optimal Workshop

Optimal Workshop 6.4
Based on 3 answers
The support has been good. No complaints. I have not needed to contact support more than 1-2 times when I was first getting set up, because the tools work well and are pretty straight forward. They do have good documentation
Anonymous | TrustRadius Reviewer

Qualtrics

Qualtrics 10.0
Based on 22 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

Online Training

Optimal Workshop

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

Implementation Rating

Optimal Workshop

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

Alternatives Considered

Optimal Workshop

Optimal Workshop was the best tool that provided just what we needed and not anything more. The price point was also perfect for us as it provided room to try it out and then jump into a bigger package
Meredith Walter | TrustRadius Reviewer

Qualtrics

I would say Qualtrics is far superior in terms of functionality and ease of use but is far inferior in terms of price. Since this technology is easily imitable, I wouldn't be surprised if there are other solutions (such as SurveyGizmo) which are more economical but offer the same solution.
Daniel Simonet | TrustRadius Reviewer

Return on Investment

Optimal Workshop

  • Optimal Workshop has had a positive impact on investigating information architecture on several websites.
  • Optimal Workshop has helped investigated the labeling on several websites.
  • Optimal Workshop has also support in the investigation of UX in navigations.
Sarah O'Donnell | TrustRadius Reviewer

Qualtrics

  • It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
  • It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Asif Mehedi | TrustRadius Reviewer

Screenshots

Optimal Workshop

Pricing Details

Optimal Workshop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Optimal Workshop Editions & Modules

Additional Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Optimal Workshop
7.9
Qualtrics
7.7

Likelihood to Renew

Optimal Workshop
Qualtrics
9.4

Usability

Optimal Workshop
10.0
Qualtrics
8.6

Reliability and Availability

Optimal Workshop
Qualtrics
9.0

Performance

Optimal Workshop
Qualtrics
5.5

Support Rating

Optimal Workshop
6.4
Qualtrics
10.0

Online Training

Optimal Workshop
Qualtrics
8.0

Implementation Rating

Optimal Workshop
Qualtrics
9.0

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