Our experience may be unique because we opted for an Epi core team to implement our website/console set-up and connection to our PIM and ERP. The experience may have been different with a 3rd party or it may not have. That said, we have been live with our primary website for almost 2 years and I still do not consider it was ever "done". We have been going back and forth on functionality issues and bugs since launch. I have low confidence that changes made the previous day will 100% be online the next - so my team rechecks the work they did the previous day to ensure everything is online. The addition of a second channel and enhancement requests have compounded the issues. I feel this product would work fine with singular or less complex market SKU offerings.
In my experience, Podia has been well suited in every way! I am a small company with a couple of independent contractors, and I don't know how to build my own website. I am not very techy. I get lots of compliments on how my website looks! I have had some people support me with setting up my group emails for my email list and setting up automations, and these techy people complained that they needed to do more customization in the email formatting and programming, so I switched to Mailchimp for those needs. Otherwise, I have been very happy with Podia and I am grateful to have a platform that offers so many services/features. It's affordable and user friendly. My clients and students are happy using it, too
Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times.
Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website.
Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.
Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
The administrative interface is largely intuitive and relatively easy to use. The complexity of business needs and ability to customize can affect this (i.e. you have to set up and develop with the user in mind), but the basic structure is largely solid. There are some areas of redundancy (such as Commerce Manager overlapping with other administrative areas) that can sometimes cause confusion or offer some functions in one place, whereas other related functions are managed on a completely different page.
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Optimizely Commerce Cloud offers a very wide range of features for admin users. There is less a need for an IT specialist or programmer to be involved when changes need to be made.
Kajabi had lots of features all in one place. I liked their digital course creator program. I liked the ease of their their membership site program/host, too. It had an app for my clients to use. There were some problems with not being able to customize the look of pages, but they allowed coding/programming if you had training, so I sometimes hired someone to do that for me. I couldn't figure out how to use their website builder, so I didn't do much there. When it came down to it, I could use Podia and it was cheaper and easier to use. GoDaddy was my website host for a few years. I did a lot on there. It was my website builder and host and I liked it. It was easy to use. My website looked great. It had more features than Podia with blogging and connecting to social media. I had a storefront but it wasn't great for selling digital products. Back then, it wanted to show my inventory and shipping options, which don't apply for services and digital products. I did a little with my digital courses on there, but in the end, I liked other sites better for this. It didn't work out. Weebly was just a starting point for me when I create my first digital course. I liked how it looked and it was easy to build, but there are better options for this sort of thing now.
