Likelihood to Recommend It is appropriate for database application development supporting data driven processes, online transaction processing, BI/reports/analytics ... for addressing about any business data processing need I can think of. Oracle Application Express is fantastic for creating beautiful rich user interfaces with support for all major browsers rendering well on a range of devices. It is less appropriate for applications requiring native low level access to device peripherals and is less appropriate for applications that must execute offline without network/internet connection to supporting application and database servers.
Read full review Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review Pros Easy upgrade path from Forms, allowing reuse of code and a low learning curve for Forms developers. Very quick to develop in. Ideal for prototyping or iterative development which is how we usually work. Comes with cross browser and mobile compatibility out of the box. Easy to incorporate other web technologies. Development environment runs straight from a browser. This has proved to be a life saver when issues crop up on a weekend. Read full review The best ITSM management just in 1 tool. User friendly for no IT people when they must raise a IT issue. It offer very good workflow during incident or request item. Read full review Cons Perhaps is our problem, since we haven’t explored it deeply, but I think that a better portability to mobile devices would help the adoption of APEX. Applications weren’t as light as we thought, and we had to move the APEX server to the same data center where our data base was running, due to performance issues. When we started, we supposed that that situation would not be an issue. At least in Argentina and Brazil, you can not find as many programmers with experience in APEX as you can find with other technologies. Read full review Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform Tutorials on how to be the best at reporting in servicenow Guided tour functionaltiy is a bit rigid and could use more workflow capabilities Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion. Read full review Likelihood to Renew I felt very comfortable using Oracle Application Express from the start. I designed my data model and quickly developed the basic CRUD pages for master tables. Then I designed the main functionality and was able to test and deploy it in a couple of days work. I will probably share the app with other members of the team and continue adding some features in the short term.
Read full review Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review Usability its easy to use as a developer and applications designed using apex are easy and intuitive to use as an end user. Even non-coders can build good applications, the more code you can write the more you can enhance the application but you can get up and running quickly with almost no technical know how.
Read full review As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Read full review Support Rating Very active and knowledgeable community support includes quick and helpful responses from the Oracle employees on the product development team. I've never had to raise an official support request - everything is dealt with via forums and user groups - or via direct emails. The supposrt commuinty is one of the great things about Apex.
Read full review We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Jeff Lowenthal Service Management Portfolio Lead and Enterprise Architect
Read full review Implementation Rating Using it on the cloud is really simple, the entire process of configuring and provisioning an
Oracle Database takes only a few minutes (less than 10) and then Oracle APEX is already deployed on the database, so you just have to start using it. I would strongly recommend using APEX on Oracle Cloud Free Tier.
Read full review Alternatives Considered Obviously Oracle Application Express cannot replace WebLogic in terms of creating domains but it is not designed to do that. We can use this tool to prototype and later develop a product using the
Oracle WebLogic platform. We selected Oracle Application Express due to the ease of learning, and not having to buy licenses to use it.
Read full review ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review Contract Terms and Pricing Model 1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Read full review Professional Services Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review Return on Investment In the mid-size organization, we had a BI tool that had a significant license cost involved. With Oracle back-end we were able to switch to APEX and move all reporting at literally zero cost. For Oracle PL/SQL users the learning curve is very quick and easy, there are ready templates that you can start with and eventually create complex reports. You can track authorization and authentication on data editing and usage. High performance as it is native oracle sql codes. Centralized data capturing, makes your datawarehouse writable for lookup tables or reference tables. Read full review Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected. Read full review ScreenShots