<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
489 Ratings

Oracle Cloud ERP

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
489 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Oracle Cloud ERP

Oracle ERP Cloud is very good for planning and procurement. The ability to train people quickly and have them able to configure the screens for their preference and make them feel valued is huge. Its not just a screen where they have to deal with it. Cycle counting, receiving and inventory management are very clear and without much confusion.
Brandon Weber | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Oracle Cloud ERP
8.9
Oracle Utilities Customer Care and Billing
Pay calculation
Oracle Cloud ERP
8.8
Oracle Utilities Customer Care and Billing
Benefit plan administration
Oracle Cloud ERP
9.0
Oracle Utilities Customer Care and Billing
Direct deposit files
Oracle Cloud ERP
9.0
Oracle Utilities Customer Care and Billing
Salary revision and increment management
Oracle Cloud ERP
8.8
Oracle Utilities Customer Care and Billing
Reimbursement management
Oracle Cloud ERP
9.1
Oracle Utilities Customer Care and Billing

Customization

Oracle Cloud ERP
7.5
Oracle Utilities Customer Care and Billing
API for custom integration
Oracle Cloud ERP
7.6
Oracle Utilities Customer Care and Billing
Plug-ins
Oracle Cloud ERP
7.5
Oracle Utilities Customer Care and Billing

Security

Oracle Cloud ERP
8.5
Oracle Utilities Customer Care and Billing
Single sign-on capability
Oracle Cloud ERP
8.7
Oracle Utilities Customer Care and Billing
Role-based user permissions
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing

Reporting & Analytics

Oracle Cloud ERP
7.6
Oracle Utilities Customer Care and Billing
Dashboards
Oracle Cloud ERP
7.7
Oracle Utilities Customer Care and Billing
Standard reports
Oracle Cloud ERP
7.5
Oracle Utilities Customer Care and Billing
Custom reports
Oracle Cloud ERP
7.4
Oracle Utilities Customer Care and Billing

General Ledger and Configurable Accounting

Oracle Cloud ERP
8.8
Oracle Utilities Customer Care and Billing
Accounts payable
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Accounts receivable
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Global Financial Support
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Primary and Secondary Ledgers
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Intercompany Accounting
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Localizations
Oracle Cloud ERP
7.5
Oracle Utilities Customer Care and Billing
Journals and Reconciliations
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Enterprise Accounting
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Configurable Accounting
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Centralized Rules Framework
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Standardized Processes
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing

Inventory Management

Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Inventory tracking
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Automatic reordering
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Location management
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Manufacturing module
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing

Order Management

Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Pricing
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Order entry
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Credit card processing
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Cost of goods sold
Oracle Cloud ERP
7.7
Oracle Utilities Customer Care and Billing
Order Orchestration
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
End-to-end order visibility
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Order exception Resolution
Oracle Cloud ERP
7.6
Oracle Utilities Customer Care and Billing

Subledger and Financial Process

Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Automated Invoice Processing
Oracle Cloud ERP
7.6
Oracle Utilities Customer Care and Billing
Shared Services Payments
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Billings Management
Oracle Cloud ERP
7.7
Oracle Utilities Customer Care and Billing
Customer Receipt Applications
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Customer Collections
Oracle Cloud ERP
7.7
Oracle Utilities Customer Care and Billing
Revenue Recognition
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Cash Management
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Asset Management
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Travel & Expense Management
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Budgetary Control & Encumbrance Accounting
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Period Close
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Transactions Tax
Oracle Cloud ERP
7.6
Oracle Utilities Customer Care and Billing
Subledger Reconciliations
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
3rd Party Accounting Systems
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing

Project Financial Management

Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Budgeting and Forecasting
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Project Costing
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Cost Capture
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Capital Project Management
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Customer Invoicing
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Customer Contract Compliance
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Project Revenue Recognition
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Project Financial Performance Analysis
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Project Financials Dashboard
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Real-time Financial Reporting
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Embedded Business Intelligence
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Project Planning Collaboration
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing

Project Execution Management

Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Project Planning and Scheduling
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Project Manager Dashboard
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Resource Manager Dashboard
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Task Insight for Project Managers
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Project Manager Mobile Functionality
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Team Member Task Collaboration
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Team Member Mobile Functionality
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Project Candidate Search
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Project Candidate Comparison and Analysis
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Defineable Resource Pools
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Defineable Resource Pools
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Talent Profiles
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Real-Time Project Reporting
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Absence Management
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Product Lifecycle Management
Oracle Cloud ERP
8.6
Oracle Utilities Customer Care and Billing

Grants Management

Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Award Lifecycle Management
Oracle Cloud ERP
7.4
Oracle Utilities Customer Care and Billing
Spending Control
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Indirect Cost Management
Oracle Cloud ERP
7.7
Oracle Utilities Customer Care and Billing
Billing
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing

Procurement

Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Sourcing Team Collaboration
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Sourcing Analysis
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Bids Analyzed and Compared
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Catalog Shopping E-Commerce for Employees
Oracle Cloud ERP
7.7
Oracle Utilities Customer Care and Billing
Contract Authoring
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Contract Compliance Management
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Contract History
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Contract Renewal Automation
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Contract Repository
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Contract Standardization and Enforcement
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Electronic Signatures
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Invoice Automated Matching
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Purchasing Risk and Compliance Management
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Requisitions-to-Purchase Orders Integrated
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Spend Compliance Management
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Supplier Assessment
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Supplier Communication and Collaboration
Oracle Cloud ERP
7.7
Oracle Utilities Customer Care and Billing
Supplier Management
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Supplier Portal
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing

Risk Management

Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Risk Repository
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Control Management
Oracle Cloud ERP
7.8
Oracle Utilities Customer Care and Billing
Control Mapping
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Control Efficiency Assessments
Oracle Cloud ERP
8.5
Oracle Utilities Customer Care and Billing
Automated Control Assessments
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Assessment Capture
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Issue Detection
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Automatic Notification
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Remediation and Certification
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing

Logistics

Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Transportation Planning and Optimization
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Transportation Sourcing Management
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Transportation Process Integration
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Transportation Execution Management
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Freight Payment Automation
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Trade Management
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Trade Regulatory Compliance Management
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Customs Entry Management
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Customs Document Management
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Customs Document Collaboration
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Fulfillment Management
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Inventory Visibility
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing
Warehouse Workforce Management
Oracle Cloud ERP
7.9
Oracle Utilities Customer Care and Billing

Manufacturing

Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Production Process Design
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Supply Chain Business Flows
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Production Management
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Contracted Manufacturing Management
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing
Configuration Management
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Work Definition
Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing
Work Execution
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Advanced Fulfillment
Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
Manufacturing Costs
Oracle Cloud ERP
8.0
Oracle Utilities Customer Care and Billing

Supply Chain

Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Forecasting
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Inventory Planning
Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing
Multi-tier Supply Chain Planning
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Performance Monitoring
Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing

Product Lifecycle Management

Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing
Ideation Management
Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing
Requirements Management
Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing
Proposal Management
Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
Innovation Portfolio Management
Oracle Cloud ERP
8.6
Oracle Utilities Customer Care and Billing
Product Master Data Management
Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing
Vendor Portal
Oracle Cloud ERP
8.5
Oracle Utilities Customer Care and Billing
Project Portfolio Management
Oracle Cloud ERP
8.5
Oracle Utilities Customer Care and Billing

Pros

Oracle Cloud ERP

  • Financial management will be significantly enhanced, today we are using multiple systems, reports, manually created Excel spreadsheets to track project financials, create invoices, etc. Moving to the Cloud is going to greatly enhance our analytics and reduce or eliminate manual redundancies
  • Leveraging work flow capacity for resource requests will also save us a lot of time and energy in trying to help the project managers find the correct resources managers and helping resource managers understand what their employee's capacity and skills are for the type of work.
  • Being able to assign resources to detailed tasks in the work plan but only have to submit time to a higher level parent task may not sound like a big deal but it's a game changer for us. this eliminates the need for us to track a more detailed plan outside of the tool, this will help project managers plan better and have more control over hours spent on certain tasks.
Jamie Smith | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.
Aaron Baker | TrustRadius Reviewer

Cons

Oracle Cloud ERP

  • This may be my own ignorance, but I've found that trying to teach less computer savvy people these programs is difficult. It's definitely a powerful program/storage solution, but we have yet to be able to integrate everyone as the interface seems like too much detail for them. So buyer beware.
  • If I'm being honest, a large con for me was the cost. Our company pays a lot of money for these programs and luckily we utilize it but I would warn that anyone who embarks on this journey, truly use it to its capabilities, not just as a cloud based excel program.
  • For my company specifically, The ROI module as become the least used tool we have. I wouldn't say there's anything too specific that turns us off of it, but we have other methods and these ROI calculations do not account for some of our contract styles, specifically PPPs.
J. Mickey Merguerian | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle Cloud ERP

Oracle Cloud ERP 8.2
Based on 8 answers
Oracle Financials cloud has intuitive user interface. It comes with collaboration tools like Oracle social network. It has most features and constantly innovating and coming out with new features. It is scalable and many resources are available in the market who specialize in this product. Oracle has built a good ecosystem of users, communities around the product. Oracle applications users group is a good starting point to learn about best practices and learn how other companies are leveraging the product.Oracle has built the product ground up using the latest technology. The product has the best features of all the companies oracle acquired in the last 10 years. Oracle has the highest portfolio of products in the market. You name a module, oracle has it. All these modules are tightly integrated and spread sheet friendly.
Shiva Krishna | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing 9.0
Based on 1 answer
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
Anonymous | TrustRadius Reviewer

Usability

Oracle Cloud ERP

Oracle Cloud ERP 8.2
Based on 5 answers
We find the application very intuitive and most users and suppliers, once trained properly, have stated how easy the application is to use. Several users were reluctant to use Oracle Cloud, but once they dived in and learned how easy it was to create, view, and close their request they were ecstatic. This application has allowed users to have more visibility than previous applications.
Danielle Shultz | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle Cloud ERP

Oracle Cloud ERP 8.6
Based on 6 answers
The application is used by big banks like HSBC is a testament to its reliability. I did not hear or experience any outages.Oracle is in the hosting business since long. In its previous avatar, it used to be called as Oracle on demand. So oracle has enough experience and expertise in hosting and managing customers applications in their datacenters.Oracle is the only major company which has platform as a service, database as a service and software as a service product offerings on the cloud.Hence customers can rely on Oracle as many major fortune 500 companies do.
Shiva Krishna | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Performance

Oracle Cloud ERP

Oracle Cloud ERP 8.3
Based on 6 answers
The performance of the application is good. Incase of any issues, one has to work with Oracle support. We enabled auditing on certain tables and experienced performance issues. We immediately raised with Oracle support and they helped in improving the performance.One has to proactively work with oracle support to identify the issues.
Shiva Krishna | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Support Rating

Oracle Cloud ERP

Oracle Cloud ERP 7.5
Based on 15 answers
Support is always providing step by step details to resolve any issue we encounter. If the issue is currently not a functionality or feature of the application they are supportive in offering guidance on submitting an enhancement request. Currently there is an enhancement that will be rolled out by Oracle that was designed for our organization.
Danielle Shultz | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing 8.7
Based on 8 answers
Good support. It's knowledgeable and best used for consulting.
Anonymous | TrustRadius Reviewer

In-Person Training

Oracle Cloud ERP

Oracle Cloud ERP 8.4
Based on 2 answers
The inperson trainings from Oracle University are effective. The trainers have vast experience and teached thousands of students. In person training will make people sit in a class and do the exercises. One can also learn from other students, who come with different background, industry etc. In person training will be an immersive experience and helps learn more in a short period of time.
Shiva Krishna | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Online Training

Oracle Cloud ERP

Oracle Cloud ERP 8.5
Based on 2 answers
We bought online training subscription from Oracle University. The subscription allowed our team to learn the nuts and bolts of the application.The subscription model helps access to all the modules as opposed to buying training for one module. We also leveraged guided learning subscription from Oracle. Guided learning is a state of the art learning application from Oracle. It resides within the application and guides the users on each and every step. This is learning by doing and is very effective.Once you buy guided learning, oracle keeps updating it with the release of new functionality in the quarterly upgrades.
Shiva Krishna | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle Cloud ERP

Oracle Cloud ERP 7.2
Based on 14 answers
Although we had some hiccups during the implementation, overall I believe it was a success. Some lessons learned, maybe don't migrate open po's or contracts to the new system, start fresh. Other things, be sure everyone understands their role in the application and how to support it. We did spend some time going back and forth because we weren't sure who was responsible for the action. Otherwise, I would say we were successful and to date we are still working through some issues; but, the system is working beautifully.
Danielle Shultz | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle Cloud ERP

Oracle Financials is a better fit for companies utilizing applications from numerous providers or other Oracle products. It integrates very well. SAP is also a robust product but functions better in conjunction with other SAP modules and products. Oracle Financials can be set up with minimal configuration for clients whose business processes align with the package, or who have the ability to adjust their processes to fit an out of the box implementation. Oracle Financials and SAP are both highly configurable and customizable platforms but Oracle's product is more robust and ready to use as delivered
Ryan Payne | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
Anonymous | TrustRadius Reviewer

Scalability

Oracle Cloud ERP

Oracle Cloud ERP 8.4
Based on 2 answers
The product is used by big corporations like General Electric, Emerson, Hilton,HSBC, Cummins, British Telecom etc. It can handle millons of transactions in multiple currencies, business units, ledgers, geographies, regulatory environments, tax regimes etc. Oracle has the widest cloud footprint in software as a service applications. Some of the applications like revenue management cloud service for subscription based busineses are also available.
Shiva Krishna | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Return on Investment

Oracle Cloud ERP

  • Once fully brought up to speed, employees in Finance and Accounting are able to use HFM for most all of their reporting needs.
  • The complexity of the system has sometimes increased the amount of time necessary to complete needed analyses and presentations.
  • Assuming the coding is done correctly, using the Excel add-in Smart View allows us to create custom analyses and dashboards.
Dan McDougell | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

  • I'm not aware of any negative impacts implementing the application had from a financial perspective
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle Cloud ERP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Oracle Utilities Customer Care and Billing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Cloud ERP
8.1
Oracle Utilities Customer Care and Billing
8.6

Likelihood to Renew

Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing
9.0

Usability

Oracle Cloud ERP
8.2
Oracle Utilities Customer Care and Billing

Reliability and Availability

Oracle Cloud ERP
8.6
Oracle Utilities Customer Care and Billing

Performance

Oracle Cloud ERP
8.3
Oracle Utilities Customer Care and Billing

Support Rating

Oracle Cloud ERP
7.5
Oracle Utilities Customer Care and Billing
8.7

In-Person Training

Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing

Online Training

Oracle Cloud ERP
8.5
Oracle Utilities Customer Care and Billing

Implementation Rating

Oracle Cloud ERP
7.2
Oracle Utilities Customer Care and Billing

Scalability

Oracle Cloud ERP
8.4
Oracle Utilities Customer Care and Billing

Add comparison