Oracle Fusion Cloud HCM vs. ServiceNow IT Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Fusion Cloud HCM
Score 7.6 out of 10
N/A
Oracle Fusion Cloud HCM, or Oracle Taleo, is a cloud HCM solution with Talent Management solutions. Its talent management solution includes Recruiting, Onboarding, Learning, Career Development, Opportunity Marketplace, Performance Management, Compensation, Succession Planning, etc.
$4
Per Employee Per Month
ServiceNow IT Service Management
Score 8.4 out of 10
N/A
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
$10,000
per year
Pricing
Oracle Fusion Cloud HCMServiceNow IT Service Management
Editions & Modules
Help Desk
$4.00
Per Employee Per Month
Talent Management
$10.00
Per Employee Per Month
Global HR
$15.00
Per Employee Per Month
Starting Price
$10,000.00
per year
Offerings
Pricing Offerings
Oracle Fusion Cloud HCMServiceNow IT Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsContact Oracle HCM for detailed pricing information at +1.800.392.2999
More Pricing Information
Community Pulse
Oracle Fusion Cloud HCMServiceNow IT Service Management
Top Pros
Top Cons
Features
Oracle Fusion Cloud HCMServiceNow IT Service Management
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Oracle Fusion Cloud HCM
8.6
177 Ratings
9% above category average
ServiceNow IT Service Management
-
Ratings
Employee demographic data8.5166 Ratings00 Ratings
Employment history9.0175 Ratings00 Ratings
Job profiles and administration8.6168 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.8.9158 Ratings00 Ratings
Organizational charting8.4160 Ratings00 Ratings
Organization and location management8.8165 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)8.3125 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Oracle Fusion Cloud HCM
8.6
120 Ratings
7% above category average
ServiceNow IT Service Management
-
Ratings
Pay calculation9.1107 Ratings00 Ratings
Support for external payroll vendors8.595 Ratings00 Ratings
Off-cycle/On-Demand payment8.333 Ratings00 Ratings
Benefit plan administration8.6109 Ratings00 Ratings
Direct deposit files8.9101 Ratings00 Ratings
Salary revision and increment management8.9110 Ratings00 Ratings
Reimbursement management8.292 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Oracle Fusion Cloud HCM
8.8
123 Ratings
9% above category average
ServiceNow IT Service Management
-
Ratings
Approval workflow8.8119 Ratings00 Ratings
Balance details8.9123 Ratings00 Ratings
Annual carry-forward and encashment8.7115 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Oracle Fusion Cloud HCM
8.7
157 Ratings
7% above category average
ServiceNow IT Service Management
-
Ratings
View and generate pay and benefit information8.5136 Ratings00 Ratings
Update personal information8.8156 Ratings00 Ratings
View company policy documentation8.3116 Ratings00 Ratings
Employee recognition9.0108 Ratings00 Ratings
View job history8.9153 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Oracle Fusion Cloud HCM
8.6
71 Ratings
11% above category average
ServiceNow IT Service Management
-
Ratings
Tracking of all physical assets8.671 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Oracle Fusion Cloud HCM
8.6
158 Ratings
12% above category average
ServiceNow IT Service Management
-
Ratings
Report builder9.0156 Ratings00 Ratings
Pre-built reports8.8153 Ratings00 Ratings
Ability to combine HR data with external data8.1142 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Oracle Fusion Cloud HCM
8.8
126 Ratings
9% above category average
ServiceNow IT Service Management
-
Ratings
New hire portal8.8123 Ratings00 Ratings
Manager tracking tools8.6120 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Oracle Fusion Cloud HCM
8.1
126 Ratings
1% below category average
ServiceNow IT Service Management
-
Ratings
Corporate goal setting8.5120 Ratings00 Ratings
Individual goal setting8.4122 Ratings00 Ratings
Line-of sight-visibility8.3112 Ratings00 Ratings
Performance tracking8.5125 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Oracle Fusion Cloud HCM
8.5
139 Ratings
7% above category average
ServiceNow IT Service Management
-
Ratings
Performance plans8.4137 Ratings00 Ratings
Performance improvement plans8.5122 Ratings00 Ratings
Review status tracking8.3132 Ratings00 Ratings
Review reminders8.3124 Ratings00 Ratings
Multiple review frequency8.3121 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Oracle Fusion Cloud HCM
8.4
110 Ratings
6% above category average
ServiceNow IT Service Management
-
Ratings
Create succession plans/pools8.3100 Ratings00 Ratings
Candidate ranking8.5102 Ratings00 Ratings
Candidate search8.6106 Ratings00 Ratings
Candidate development8.4104 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Oracle Fusion Cloud HCM
8.2
127 Ratings
6% above category average
ServiceNow IT Service Management
-
Ratings
Job Requisition Management8.2122 Ratings00 Ratings
Company Website Posting8.2120 Ratings00 Ratings
Publish to Social Media8.2113 Ratings00 Ratings
Job Search Site Posting8.6115 Ratings00 Ratings
Duplicate Candidate Prevention8.4119 Ratings00 Ratings
Applicant Tracking8.9119 Ratings00 Ratings
Notifications and Alerts8.7122 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Oracle Fusion Cloud HCM
-
Ratings
ServiceNow IT Service Management
8.3
67 Ratings
2% above category average
Organize and prioritize service tickets00 Ratings8.966 Ratings
Expert directory00 Ratings7.650 Ratings
Service restoration00 Ratings7.655 Ratings
Self-service tools00 Ratings9.064 Ratings
Subscription-based notifications00 Ratings7.662 Ratings
ITSM collaboration and documentation00 Ratings8.359 Ratings
ITSM reports and dashboards00 Ratings8.861 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Oracle Fusion Cloud HCM
-
Ratings
ServiceNow IT Service Management
8.5
60 Ratings
4% above category average
Configuration mangement00 Ratings8.259 Ratings
Asset management dashboard00 Ratings8.658 Ratings
Policy and contract enforcement00 Ratings8.752 Ratings
Change management
Comparison of Change management features of Product A and Product B
Oracle Fusion Cloud HCM
-
Ratings
ServiceNow IT Service Management
8.1
61 Ratings
3% below category average
Change requests repository00 Ratings7.661 Ratings
Change calendar00 Ratings7.455 Ratings
Service-level management00 Ratings9.157 Ratings
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Oracle Fusion Cloud HCMServiceNow IT Service Management
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Score 7.3 out of 10
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User Ratings
Oracle Fusion Cloud HCMServiceNow IT Service Management
Likelihood to Recommend
8.7
(220 ratings)
8.3
(78 ratings)
Likelihood to Renew
9.0
(31 ratings)
9.0
(13 ratings)
Usability
7.0
(6 ratings)
6.3
(11 ratings)
Availability
7.0
(1 ratings)
10.0
(1 ratings)
Performance
8.0
(6 ratings)
9.0
(1 ratings)
Support Rating
4.1
(6 ratings)
7.3
(22 ratings)
Online Training
8.8
(4 ratings)
1.0
(1 ratings)
Implementation Rating
6.0
(4 ratings)
10.0
(3 ratings)
Configurability
5.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(6 ratings)
10.0
(1 ratings)
User Testimonials
Oracle Fusion Cloud HCMServiceNow IT Service Management
Likelihood to Recommend
Oracle
Oracle HCM is very much helpful and well suited in the recruitment and placement process and HR data. It makes it easier for HR in [organizations] to keep track of who is in and out of the [organization]. Improvement can be made by allowing employees to record their own data and update it as and when necessary without having to go through HR first.
Read full review
ServiceNow
In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
Read full review
Pros
Oracle
  • A very beneficial tool to keep a record of the performance of all the employees and it can look for the capabilities of the employees.
  • Payroll problems are being solved easily with Oracle HCM Cloud.
  • Capable of holding all the recruitment processes easily and efficiently.
  • Price ranges are also affordable.
Read full review
ServiceNow
  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Read full review
Cons
Oracle
  • Government entities share data readily on applicants and HCM doesn't make it easy to have applications transferred between organizations. If applicants could apply once and send that application to multiple entities that would really make it more appealing to clients. This is a niche that is currently filled with NEOGOV, however Oracle's analytics are far superior to those in NEOGOV
  • There are no customizations allowed so clients need to work within the configuration standards or create a bolt on. Many times your greatest asset is also one of your biggest weaknesses.
  • Oracle is a large company and sometimes it can be hard to navigate the support matrix that they have set up. They also have tiers of support so you can pay more to get more, which isn't optimal from a customer point of view.
Read full review
ServiceNow
  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Read full review
Likelihood to Renew
Oracle
Taleo does what we need it to do and based on the costs from both a time and money perspective, I don't see us changing anytime soon. If anything I think we will look to leverage the capabilities available that we may not already be using.
Read full review
ServiceNow
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Read full review
Usability
Oracle
After the initial training's, it was quite intuitive to use the application. The application is based upon best practices and the overall flows are quite logical. The train stop approach also ensures that users understand where they are in the process cycle. Also, the number of clicks have been greatly rationalized to ensure that there is more streamlined experience.
Read full review
ServiceNow
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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Reliability and Availability
Oracle
It works well. However we recently discovered that it no longer is supported on Internet Explorer so we had to change the default browser for everyone in our organization to MS Edge.
Read full review
ServiceNow
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Read full review
Performance
Oracle
Works well.
Read full review
ServiceNow
For a massive system, page loads are reasonably quick, including searches.
Read full review
Support Rating
Oracle
The rating is based upon our current level of support. The overall experience has vastly changed since we moved into product paid support. 'Also, with Oracle going with the model of quarterly patches, it makes sense to have the product company provide support to the overall application thereby eliminating the problems of bugs.
Read full review
ServiceNow
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Read full review
Online Training
Oracle
Great online tools and help, and printed out guidelines.
Read full review
ServiceNow
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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Implementation Rating
Oracle
There is a lot of potential on Fusion. We have reaped about 10% of potential benefits. Especially on Workforce Intelligence, the opportunities are huge. The reason why we do not use the solution at its full potential is not in the product (which is simple and transparent). A roadmap is under construction to bring more of its potential to the end user.
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ServiceNow
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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Alternatives Considered
Oracle
Firstly, create a template for the data of human resources to be filled by the client with help from us, then We transformed the paperwork, excel, word sheets, did data cleansing and refined the data, and matched data with the correct fields inside the template and imported the data to oracle cloud hcm by using human capital management data loader
Read full review
ServiceNow
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
Read full review
Scalability
Oracle
Taleo (owned now by Oracle) continues to be an incredibly powerful product and it's scalability is among the most robust of any ATS in use today.
Read full review
ServiceNow
ServiceNow works as an enterprise solution.
Read full review
Return on Investment
Oracle
  • We were not good at tracking any numbers around recruiting so now this last year we have been able to set the benchmark that we now can work toward improving.
  • At any given time, we could not say how many open positions we had. Now we are able to keep track of that.
  • We do a much better job with communicating with candidates now, especially the ones not selected. This will help us maintain a better reputation and attract the candidates back for other jobs they may be a better fit for in the future.
Read full review
ServiceNow
  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
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ScreenShots

Oracle Fusion Cloud HCM Screenshots

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