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Top Rated
534 Ratings
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Top Rated
360 Ratings

Oracle Cloud HCM

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Top Rated
534 Ratings
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Score 7.8 out of 100

ServiceNow IT Service Management

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Top Rated
360 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Oracle Cloud HCM

Very well suited for permanent employees in global organizations.

Not well suited for contingent workforces as you have to pay for Oracle licenses for all of them. We are looking at moving some of our temporary associate payrolls to Oracle Cloud, but the license cost is prohibitive (even though they will not have access to most features within Oracle).
Lisa Harris | TrustRadius Reviewer

ServiceNow IT Service Management

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Dr Gardiner Jones | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Employee demographic data
Oracle Cloud HCM
7.9
ServiceNow IT Service Management
Employment history
Oracle Cloud HCM
7.6
ServiceNow IT Service Management
Job profiles and administration
Oracle Cloud HCM
7.8
ServiceNow IT Service Management
Workflow for transfers, promotions, pay raises, etc.
Oracle Cloud HCM
7.2
ServiceNow IT Service Management
Organizational charting
Oracle Cloud HCM
7.4
ServiceNow IT Service Management
Organization and location management
Oracle Cloud HCM
7.6
ServiceNow IT Service Management
Compliance data (COBRA, OSHA, etc.)
Oracle Cloud HCM
7.4
ServiceNow IT Service Management

Payroll Management

Oracle Cloud HCM
7.8
ServiceNow IT Service Management
Pay calculation
Oracle Cloud HCM
7.9
ServiceNow IT Service Management
Support for external payroll vendors
Oracle Cloud HCM
7.3
ServiceNow IT Service Management
Off-cycle/On-Demand payment
Oracle Cloud HCM
9.1
ServiceNow IT Service Management
Benefit plan administration
Oracle Cloud HCM
7.3
ServiceNow IT Service Management
Direct deposit files
Oracle Cloud HCM
7.9
ServiceNow IT Service Management
Salary revision and increment management
Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Reimbursement management
Oracle Cloud HCM
7.5
ServiceNow IT Service Management

Leave and Attendance Management

Oracle Cloud HCM
7.3
ServiceNow IT Service Management
Approval workflow
Oracle Cloud HCM
7.6
ServiceNow IT Service Management
Balance details
Oracle Cloud HCM
7.2
ServiceNow IT Service Management
Annual carry-forward and encashment
Oracle Cloud HCM
7.2
ServiceNow IT Service Management

Employee Self Service

Oracle Cloud HCM
7.7
ServiceNow IT Service Management
View and generate pay and benefit information
Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Update personal information
Oracle Cloud HCM
7.9
ServiceNow IT Service Management
View company policy documentation
Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Employee recognition
Oracle Cloud HCM
7.5
ServiceNow IT Service Management
View job history
Oracle Cloud HCM
7.9
ServiceNow IT Service Management

Asset Management

Oracle Cloud HCM
7.6
ServiceNow IT Service Management
Tracking of all physical assets
Oracle Cloud HCM
7.6
ServiceNow IT Service Management

HR Reporting

Oracle Cloud HCM
6.9
ServiceNow IT Service Management
Report builder
Oracle Cloud HCM
7.2
ServiceNow IT Service Management
Pre-built reports
Oracle Cloud HCM
6.8
ServiceNow IT Service Management
Ability to combine HR data with external data
Oracle Cloud HCM
6.7
ServiceNow IT Service Management

Onboarding

Oracle Cloud HCM
7.9
ServiceNow IT Service Management
New hire portal
Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Manager tracking tools
Oracle Cloud HCM
7.5
ServiceNow IT Service Management

Performance and Goals

Oracle Cloud HCM
7.7
ServiceNow IT Service Management
Corporate goal setting
Oracle Cloud HCM
7.9
ServiceNow IT Service Management
Individual goal setting
Oracle Cloud HCM
8.0
ServiceNow IT Service Management
Line-of sight-visibility
Oracle Cloud HCM
7.7
ServiceNow IT Service Management
Performance tracking
Oracle Cloud HCM
7.8
ServiceNow IT Service Management

Performance Management

Oracle Cloud HCM
8.0
ServiceNow IT Service Management
Performance plans
Oracle Cloud HCM
7.7
ServiceNow IT Service Management
Performance improvement plans
Oracle Cloud HCM
7.6
ServiceNow IT Service Management
Review status tracking
Oracle Cloud HCM
7.4
ServiceNow IT Service Management
Review reminders
Oracle Cloud HCM
7.7
ServiceNow IT Service Management
Multiple review frequency
Oracle Cloud HCM
7.7
ServiceNow IT Service Management

Succession Planning

Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Create succession plans/pools
Oracle Cloud HCM
7.8
ServiceNow IT Service Management
Candidate ranking
Oracle Cloud HCM
7.6
ServiceNow IT Service Management
Candidate search
Oracle Cloud HCM
7.4
ServiceNow IT Service Management
Candidate development
Oracle Cloud HCM
7.4
ServiceNow IT Service Management

Recruiting / ATS

Oracle Cloud HCM
7.7
ServiceNow IT Service Management
Job Requisition Management
Oracle Cloud HCM
7.6
ServiceNow IT Service Management
Company Website Posting
Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Publish to Social Media
Oracle Cloud HCM
7.2
ServiceNow IT Service Management
Job Search Site Posting
Oracle Cloud HCM
7.5
ServiceNow IT Service Management
Duplicate Candidate Prevention
Oracle Cloud HCM
7.0
ServiceNow IT Service Management
Applicant Tracking
Oracle Cloud HCM
7.7
ServiceNow IT Service Management
Notifications and Alerts
Oracle Cloud HCM
7.5
ServiceNow IT Service Management

Incident and problem management

Oracle Cloud HCM
ServiceNow IT Service Management
8.3
Organize and prioritize service tickets
Oracle Cloud HCM
ServiceNow IT Service Management
8.8
Expert directory
Oracle Cloud HCM
ServiceNow IT Service Management
7.9
Service restoration
Oracle Cloud HCM
ServiceNow IT Service Management
7.9
Self-service tools
Oracle Cloud HCM
ServiceNow IT Service Management
8.3
Subscription-based notifications
Oracle Cloud HCM
ServiceNow IT Service Management
8.2
ITSM collaboration and documentation
Oracle Cloud HCM
ServiceNow IT Service Management
8.8
ITSM reports and dashboards
Oracle Cloud HCM
ServiceNow IT Service Management
8.6

ITSM asset management

Oracle Cloud HCM
ServiceNow IT Service Management
7.9
Configuration mangement
Oracle Cloud HCM
ServiceNow IT Service Management
8.2
Asset management dashboard
Oracle Cloud HCM
ServiceNow IT Service Management
8.0
Policy and contract enforcement
Oracle Cloud HCM
ServiceNow IT Service Management
7.6

Change management

Oracle Cloud HCM
ServiceNow IT Service Management
8.6
Change requests repository
Oracle Cloud HCM
ServiceNow IT Service Management
8.8
Change calendar
Oracle Cloud HCM
ServiceNow IT Service Management
8.5
Service-level management
Oracle Cloud HCM
ServiceNow IT Service Management
8.6

Pros

Oracle Cloud HCM

  • Streamlines processes by making them consistent but also allows ability to slightly change those processes based upon business units needs.
  • With new newsfeed capabilities making system access more readily available to all users on all devices.
  • Allows for upgrades which allows end user to be on the most up to date product but now incorporates features to truly let you determine when to release those features.
Steve Jordan | TrustRadius Reviewer

ServiceNow IT Service Management

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
Anonymous | TrustRadius Reviewer

Cons

Oracle Cloud HCM

  • Reporting out of Taleo Learn is difficult.
  • Automation of performance plans in Taleo performance is difficult given our complexity
  • Historic performance records of terminated associates can be difficult to find due the the large number of previous associates records we have
Joshua Pekar | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle Cloud HCM

Oracle Cloud HCM 9.1
Based on 29 answers
Taleo does what we need it to do and based on the costs from both a time and money perspective, I don't see us changing anytime soon. If anything I think we will look to leverage the capabilities available that we may not already be using.
Bryan Banks, PRC, CIR, CSSR, CDR | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
Akil Franklin | TrustRadius Reviewer

Usability

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 4 answers
Oracle managed to maintain its useability advantage. It will have new competitors on eRecruitment, where needs are quickly changing.
Job Horbeek | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

Oracle Cloud HCM

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

Oracle Cloud HCM

Oracle Cloud HCM 9.0
Based on 10 answers
No answer on this topic is available.

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 6 answers
Oracle has an excellent support model. The challenge is in adopting this support model and making traditional IT and non-mature system administrators use this model. In combination with the Oracle Cloud (client) Community, the support is excellent.
Job Horbeek | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 8.3
Based on 36 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

Oracle Cloud HCM

Oracle Cloud HCM 8.8
Based on 4 answers
No answer on this topic is available.

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle Cloud HCM

Oracle Cloud HCM 7.0
Based on 4 answers
There is a lot of potential on Fusion. We have reaped about 10% of potential benefits. Especially on Workforce Intelligence, the opportunities are huge. The reason why we do not use the solution at its full potential is not in the product (which is simple and transparent). A roadmap is under construction to bring more of its potential to the end user.
Job Horbeek | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

Oracle Cloud HCM

I personally liked using Bullhorn better, everything was easy to pick up on and flowed really nicely. I feel that it was very intuitive were as Taleo does not have the same flow to it. Bullhorn also has a modern look and the ability for me to open all the jobs I am currently working on and candidate profiles at the same time
Adeline Steffen | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Scalability

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 5 answers
Taleo (owned now by Oracle) continues to be an incredibly powerful product and it's scalability is among the most robust of any ATS in use today.
Mark Story, MPA, SPHR | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Oracle Cloud HCM

  • Once Taleo is up and running at your organization you will see a ROI within your first hire. I was using a lot of outside vendors prior to using Taleo which typical cost me 20K per hire for an engineer. So it was clear to the CEO once I made my first hire using Taleo via a job posting or referral or sourcing method that the ATS was the way to go. He was quite pleased. Cut the vendor fees from 500K a year down to under 100K!
Susan Asmo | TrustRadius Reviewer

ServiceNow IT Service Management

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
Anonymous | TrustRadius Reviewer

Screenshots

ServiceNow IT Service Management

Pricing Details

Oracle Cloud HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Cloud HCM
7.7
ServiceNow IT Service Management
8.3

Likelihood to Renew

Oracle Cloud HCM
9.1
ServiceNow IT Service Management
10.0

Usability

Oracle Cloud HCM
8.0
ServiceNow IT Service Management
10.0

Reliability and Availability

Oracle Cloud HCM
ServiceNow IT Service Management
10.0

Performance

Oracle Cloud HCM
9.0
ServiceNow IT Service Management
9.0

Support Rating

Oracle Cloud HCM
8.0
ServiceNow IT Service Management
8.3

Online Training

Oracle Cloud HCM
8.8
ServiceNow IT Service Management
1.0

Implementation Rating

Oracle Cloud HCM
7.0
ServiceNow IT Service Management
10.0

Scalability

Oracle Cloud HCM
8.0
ServiceNow IT Service Management
10.0

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