Likelihood to Recommend It is a service that enables us to divide incoming network traffic among numerous resources, including virtual computers. By intelligently routing requests, it guarantees fault tolerance and high availability. Application performance is enhanced, and resource utilization is optimized by load balancing. SSL/TLS termination and public and private load balancing are supported. Using the Oracle Cloud Infrastructure Console or APIs, load balancers are simple to set up and configure.
Read full review Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
Read full review Pros Oracle Cloud Infrastructure has a generous free tier, moreso than other hyperscalers, with an always-free tier that guarantees certain products are always free Oracle Cloud Infrastructure allows you to size VMs with differing combinations of CPU and RAM, which is contrary to other hyperscalers that have specific pre-defined combinations only Oracle Cloud Infrastructure regularly provides free certification exam offers Read full review Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone. Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform. Read full review Cons Navigating the UI takes lots of getting used to. It reminds me of older GCP (just to get used to where everything is). Permission for different things always seemed to be more difficult than it really needed to be. Once you got them set up you were good but updating anything or creating new permissions for just about anything took longer than I thought it should. Based on how the buttons were laid out, it was pretty easy to delete all of your DNS records, and backing them up was not as intuitive as I'd like with the UI, but it was easy to do using a script. Read full review Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned. Outage appears to have been caused by unpatched servers & no backup servers In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace. In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services Read full review Likelihood to Renew Reliability: Very dependable and stable OCI services have been for the business operations.Performance: The speed and efficiency of OCI in meeting their computing and storage needs.Scalability: The ease and effectiveness of scaling resources up or down to accommodate changing demands.Security: The robustness and effectiveness of OCI's security features in protecting their data and applications.
Read full review If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
Read full review Usability The services & products in Oracle Cloud Infrastructure needs more improvement to beat other Cloud service providers. The price is good & Security processes are good. We are requiring to put more effort in supporting this Oracle Cloud Infrastructure than other Cloud service providers. Probably better ways are there but is not super easy to find or not super available
Read full review The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
Read full review Reliability and Availability highly available.
Read full review Performance In our project where we are handling Big data, Oracle Cloud helped us a lot by improving its performance and reducing the time taken. Its role-based security helped us to manage the privacy in our project. When there was load, its scalability feature helped us a lot by scaling it to a configured higher scale.
Read full review Support Rating Overall it is amazing, there is always room for improvement. We have weekly updates that tend to slow the program used more and more. We had to change some reports within Oracle because the others wouldn’t load. This is tied to our payroll and the delays are causing many time constraint issues and panic. We have to create a new report when one breaks. Otherwise awesome!
Read full review In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
Read full review In-Person Training Effective training provided, much data productivity while doing training
Read full review Online Training Effective way always getting the training, many people involved for effective training
Read full review Implementation Rating Easy to implement. Easy to navigate
Read full review Alternatives Considered We did an proof of concept between Oracle Cloud Infrastructure, Amazon Web Service and
Microsoft Azure . Oracle Cloud Infrastructure was the clear winner with us because of support of the product. The Oracle Cloud Infrastructure support staff was very knowledgeable and helpful getting us up and running with a bit of time investment. This pushed Oracle Cloud Infrastructure out ahead of the other two products.
Read full review LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
Read full review Contract Terms and Pricing Model was not part of initial purchase team. Anyways, i think unit pricing and billing frequency is good compared to other Cloud service providers, when it comes to Cloud Capital expenditure & Operational expenditure. Would be more interested in exploring more options where customers can get more cost relaxations on trying out new cloud services in Oracle Cloud Infrastructure for example a new App or a feature
Read full review Scalability useful product.
Read full review Professional Services Services & Infra wise is ok to use & host applications & services. Security wise also good for a Cloud service provider. It is a interesting area to explore & using it for day to day needs can be further improvised in future probably. Modern day Services like AI and Machine learning could be improved
Read full review Return on Investment It improved the performance of all the applications we migrated by an average of ~90%. OCI storage reduced the cost by an average of 40% on all the migrations we did. This includes backups as well. Object Storage Archive is the most reliable and cheapest storage available for DB backups or application backups. This reduced our storage costs significantly compared to on-premises. The minimum volume size for block volume is 50 GB. This forced us to use more storage on some applications but the impact of the cost increase is < 5%. Lack of reduced redundancy storage options in object storage may have increased costs by > 8% for our use-case. Read full review We've found it helpful to host our own web sites on their cloud servers, which is a positive. We've also hosted our Nagios instance on a low-end cloud server, which is also a positive. A negative impact is that they've now decided to start charging for their support. Read full review ScreenShots Oracle Cloud Infrastructure Screenshots