Likelihood to Recommend
We had been slowly implementing Oracle products to replace several existing systems and so we needed a platform that would work to integrate across all of these solutions. Our company is fairly large and we work with a variety of clients and vendors as well. We needed an easier way for everyone to access information and discuss what data and future integration were most appropriate.
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UKG Pro is the only HRIS system that I have worked with. I have found it to be very intuitive to learn and use. UKG is always enhancing and updating the features based on suggestions from the user community. I would expect that it would work well with any organization, but it is key that it is implemented according to how you need to use it
Read full review Pros Oracle Cloud Platform can provide consistent latency guarantees in multiple geographics. It works well with Oracle Database that is being used as the primary database without the need for custom configuration. Oracle Cloud Platform has reasonable customization options to fine-tune it for workloads that require very low latency for events/transactions. Read full review UKG has an amazing support team to reach out to if assistance is needed All add-ons of UKG Pro integrate seamlessly making it a powerful software program UKG Pro is very configurable to meet the specific needs of companies It is easy to use and navigate The mobile app is loved by all employees and provides on-demand access The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other. The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere. Read full review Cons Going with any Oracle Cloud Platform Solution for BI Implementation, I would prefer a strong/powerful Oracle tool to push data in Oracle Cloud Datawarehouse. There are chances of overage charges on using the Oracle Cloud Platform, if you choose to implement any services with non-allocated core CPU. So expect to give some alert before even allowing to implement any service with not allocated core CPU or remove the displaying of non-allocated CPUs for users. It can allow options where Oracle Cloud storage container username password as never expired. Read full review Unable to process Promotions as part of the Compensation Management merit process Unable to view configuration tables in the Benefits Administration (PlanSource) system Difficulty in configuring security for managers who require visibility to more than one Org Level hierarchy in UKG Pro Platform configuration fields are difficult to add to queries and do not interface to other modules/systems Read full review Likelihood to Renew
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review Usability Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof Read full review Reliability and Availability
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review Performance
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review Support Rating
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Read full review In-Person Training
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Read full review Implementation Rating
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review Alternatives Considered
If you already have considerable Oracle licenses, then Oracle Cloud Platform is the best option. If most of your applications and needs are Windows-based, then
is the best choice. Google GCP is on par with Oracle Cloud Platform in various features, including global reach. Cisco Hybrid Cloud Platform is an excellent choice if you have some interesting network requirements for the application to be deployed.
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UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Read full review Scalability Read full review Return on Investment I only used the trial version, but I liked the rich UI experience. It was easy to understand. I liked the fact that there are a lot of apps in the app store. A lot of brands use Oracle which leads to trust. It's also scalable. As a consultant, this is something I can recommend to my customers over Amazon AWS Cloud because it has the built-in security that you don't have to buy separately. Easy to integrate. My clients are looking for a one-stop ecosystem that can be used for everything including HR, Security, Analytics, Dashboards, and user experience. This saves me time as a consultant as well. Read full review We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards. Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off Read full review ScreenShots