What users are saying about
40 Ratings
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Score 7.3 out of 100
71 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Oracle Commerce Cloud

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle Commerce Cloud
7.7
Shopify Plus
8.2
Product catalog & listings
Oracle Commerce Cloud
8.3
Shopify Plus
8.7
Product management
Oracle Commerce Cloud
7.5
Shopify Plus
8.0
Bulk product upload
Oracle Commerce Cloud
8.4
Shopify Plus
7.9
Branding
Oracle Commerce Cloud
7.0
Shopify Plus
8.2
Mobile storefront
Oracle Commerce Cloud
7.8
Shopify Plus
8.7
Product variations
Oracle Commerce Cloud
8.1
Shopify Plus
7.9
Website integration
Oracle Commerce Cloud
8.6
Shopify Plus
8.2
Visual customization
Oracle Commerce Cloud
7.8
Shopify Plus
8.2
CMS
Oracle Commerce Cloud
6.1
Shopify Plus
8.1

Online Shopping Cart

Oracle Commerce Cloud
8.0
Shopify Plus
8.4
Abandoned cart recovery
Oracle Commerce Cloud
7.8
Shopify Plus
7.9
Checkout user experience
Oracle Commerce Cloud
8.2
Shopify Plus
8.9

Online Payment System

Oracle Commerce Cloud
8.1
Shopify Plus
9.5
eCommerce security
Oracle Commerce Cloud
8.1
Shopify Plus
9.5

eCommerce Marketing

Oracle Commerce Cloud
8.2
Shopify Plus
8.3
Promotions & discounts
Oracle Commerce Cloud
8.2
Shopify Plus
8.4
Personalized recommendations
Oracle Commerce Cloud
8.2
Shopify Plus
8.1
SEO
Oracle Commerce Cloud
8.2
Shopify Plus
8.5

eCommerce Business Management

Oracle Commerce Cloud
7.2
Shopify Plus
7.9
Multi-site management
Oracle Commerce Cloud
7.4
Shopify Plus
Order processing
Oracle Commerce Cloud
7.5
Shopify Plus
8.6
Inventory management
Oracle Commerce Cloud
7.2
Shopify Plus
8.1
Shipping
Oracle Commerce Cloud
7.2
Shopify Plus
7.7
Custom functionality
Oracle Commerce Cloud
6.6
Shopify Plus
7.0

Pros

Oracle Commerce Cloud

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Oracle Commerce Cloud

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle Commerce Cloud

Oracle Commerce Cloud 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Support Rating

Oracle Commerce Cloud

No score
No answers yet
No answers on this topic

Shopify Plus

Shopify Plus 10.0
Based on 1 answer
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle Commerce Cloud

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard | TrustRadius Reviewer

Return on Investment

Oracle Commerce Cloud

  • There are a lot of contributors to our site growth, but with revenue up 20% year-over-year in 2018, OCC played a decisive role.
  • Mobile traffic grew 22% year-over-year in 2018.
  • Conversion and AOV are also both up year-over-year.
Russell Glitman | TrustRadius Reviewer

Shopify Plus

  • It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
  • Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.
Rachel Blankenship | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Commerce Cloud
7.1
Shopify Plus
8.8

Likelihood to Renew

Oracle Commerce Cloud
9.1
Shopify Plus

Support Rating

Oracle Commerce Cloud
Shopify Plus
10.0

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