What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
111 Ratings

Oracle CPQ Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
111 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

Oracle CPQ Cloud

Oracle CPQ Cloud is well suited for companies that have customizable/configurable products to sell. If your products come with options such as a choice of colors, models, upgrades, accessories, etc., I believe that CPQ would benefit you greatly. But conversely, if you only sell standard products that basically come as is or have very few options, I think CPQ could potentially be much more than what you need. It really depends on your specific needs. The pricing engine in CPQ very robust allowing for complex pricing strategies, so this in itself could be very useful to some organizations.
No photo available

Feature Rating Comparison

CPQ

Oracle CPQ Cloud
7.5
Quote sharing/sending
Oracle CPQ Cloud
8.0
Product configuration
Oracle CPQ Cloud
8.0
Configuration options
Oracle CPQ Cloud
8.1
Pricing rules
Oracle CPQ Cloud
7.8
Price adjustment
Oracle CPQ Cloud
7.4
Purchase history and open contracts
Oracle CPQ Cloud
6.4
Guided selling/Sales portal
Oracle CPQ Cloud
6.9
CPQ reporting & analytics
Oracle CPQ Cloud
6.0
CPQ-CRM integration
Oracle CPQ Cloud
7.5
Attachments to quotes
Oracle CPQ Cloud
7.8
Order capturing
Oracle CPQ Cloud
8.2

Pros

Oracle CPQ Cloud

  • Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.
  • Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.
  • Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.
Francis Beiring profile photo

Cons

Oracle CPQ Cloud

  • Significant setup time, cost, and maintenance. We have to use an implementation partner
  • Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care
  • Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place
Michael Weissberg profile photo

Likelihood to Renew

Oracle CPQ Cloud

Oracle CPQ Cloud 10.0
Based on 27 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj profile photo

Usability

Oracle CPQ Cloud

Oracle CPQ Cloud 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane profile photo

Reliability and Availability

Oracle CPQ Cloud

Oracle CPQ Cloud 10.0
Based on 3 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
No photo available

Performance

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
No photo available

Support

Oracle CPQ Cloud

Oracle CPQ Cloud 9.0
Based on 4 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
No photo available

In-Person Training

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
No photo available

Implementation

Oracle CPQ Cloud

Oracle CPQ Cloud 2.0
Based on 6 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
No photo available

Alternatives Considered

Oracle CPQ Cloud

Oracle CPQ was an easier integration for us than the other options would have been, but it also has more of the options that we were looking for because we use it for multiple purposes. We were happy with the flows we were able to create in the platform and the results we have and since implementing this solution
Jack Hui profile photo

Return on Investment

Oracle CPQ Cloud

  • Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer.
  • Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously.
  • A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year.
Josh Saylor profile photo

Pricing Details

Oracle CPQ Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison