110 Ratings
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Score 8.5 out of 100
Top Rated
602 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It is well suited for marketing teams who want to be flexible, adaptable to changes in their business and create powerful, sophisticated campaigns to their clients. Teams that want to create automated drip campaigns with dynamic content and personalized cadence and messaging would find Eloqua very easy to use and perfect for their needs. It has powerful, in-depth reporting functionality and great CRM integration (note that I've had experience integrating only with Microsoft Dynamics CRM and Salesforce - both of these integrations worked very well) - so teams that use CRM will also find it complementary to their marketing technology stack.It will not be a good tool if a company doesn't use any CRM - as it is not a CRM replacement; or if all the marketing team is planning to do is "batch and blast" emails (which is a possible scenario for some very small businesses)
Arpine Babloyan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customer data management / contact management
Oracle CRM On Demand
9.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Workflow management
Oracle CRM On Demand
8.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Territory management
Oracle CRM On Demand
9.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Opportunity management
Oracle CRM On Demand
9.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contract management
Oracle CRM On Demand
7.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Quote & order management
Oracle CRM On Demand
8.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Interaction tracking
Oracle CRM On Demand
8.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Channel / partner relationship management
Oracle CRM On Demand
8.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Customer Service & Support

Oracle CRM On Demand
8.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Case management
Oracle CRM On Demand
8.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Call center management
Oracle CRM On Demand
8.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Help desk management
Oracle CRM On Demand
8.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Marketing Automation

Oracle CRM On Demand
8.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Lead management
Oracle CRM On Demand
8.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Email marketing
Oracle CRM On Demand
8.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)

CRM Project Management

Oracle CRM On Demand
8.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Task management
Oracle CRM On Demand
8.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Billing and invoicing management
Oracle CRM On Demand
9.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Reporting
Oracle CRM On Demand
8.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Forecasting
Oracle CRM On Demand
8.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Pipeline visualization
Oracle CRM On Demand
8.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customizable reports
Oracle CRM On Demand
7.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Customization

Oracle CRM On Demand
8.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Custom fields
Oracle CRM On Demand
8.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Custom objects
Oracle CRM On Demand
8.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Scripting environment
Oracle CRM On Demand
7.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
API for custom integration
Oracle CRM On Demand
8.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Security

Oracle CRM On Demand
9.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Single sign-on capability
Oracle CRM On Demand
9.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Role-based user permissions
Oracle CRM On Demand
9.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Social CRM

Oracle CRM On Demand
9.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Social data
Oracle CRM On Demand
9.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Social engagement
Oracle CRM On Demand
9.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Marketing automation
Oracle CRM On Demand
8.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Compensation management
Oracle CRM On Demand
8.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Platform

Oracle CRM On Demand
9.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Mobile access
Oracle CRM On Demand
9.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Email & Online Marketing

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
WYSIWYG email editor
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Dynamic content
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
Ability to test dynamic content
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Landing pages
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
A/B testing
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Mobile optimization
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Email deliverability reporting
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
List management
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Triggered drip sequences
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.3

Lead Management

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Lead nurturing
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Lead scoring and grading
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Data quality management
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
Automated sales alerts and tasks
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Campaign Management

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Calendaring
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Event/webinar marketing
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5

Social Media Marketing

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Social sharing and campaigns
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Social profile integration
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4

Reporting & Analytics

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Dashboards
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Standard reports
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Custom reports
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

Platform & Infrastructure

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
API
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Role-based workflow & approvals
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Customizability
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Integration with Salesforce.com
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Integration with Microsoft Dynamics CRM
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Integration with SugarCRM
Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.9

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • WYSZIWYG editor makes things easy for folks new to marketing as well as HTML/. I feel like I've been able to wrap my hands around this tool pretty quickly, and I have only been using the system for 10 months.
  • Forms are an incredibly powerful tool that can be used in a myriad of ways to help support your team goals. We use them to trigger SMS campaigns for feedback from our homeowners, and we also use them on landing pages to survey our contacts as well.
  • The improved program canvas and the ability to communicate between CDO records and contact records is great. We're able to store useful information on the CDO record without weighing down the contact record with information that isn't vital
Barry James | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • It would be nice if there were more options for specific customizations in the template mode - for example, if you would like to have a photo to the left of text, there is a very specific spacing you're able to use, and you can't change the sizes of each piece more than 30 points in one direction or another. This means that if you have very specific designs you want to use for your emails, you may have to be a little flexible in the spacing and alignment. It's not a huge deal, but it limits some of the design options.
  • I have dealt with some issues with bounceback statuses for emails - if an email bounces back once, the Eloqua system registers it as a bad email and you have to go in and clear the person's email in the system before it will send them an email again. This can be a tedious process - there is a way to clear an entire segment's bounce back status, but I had to go on a journey through the help section to figure that out. Also, if people unsubscribe to your emails, you have to go into their accounts individually and resubscribe them, and there is no simple way to do that en masse so it takes a very long time if you have more than a few accounts to resubscribe.
  • The system goes down sometimes or is difficult to get into - the Eloqua network is sometimes slow to start and I may have to refresh the page for quite a while before it will load the email I'm working on, which can be frustrating. I think it is due to system overloads when there are a lot of users, but I'm not sure.
  • You cannot add attachments to Eloqua emails, which makes it a little difficult. You can host documents on Eloqua, which is very nice, but you have to link them in your email versus making an attachment.
Madeline Des Jardins | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 5.3
Based on 89 answers
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
Dan Allis | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.7
Based on 14 answers
Personally, I find it quite easy to use. But for those members of our team who have little or no testing experience, it's been a bit more difficult. There's also training required for development teams in order to have your campaigns coded and set up in the most efficient way. Our developers have been able to do basic and intermediate tests with no difficulty, and they find the interface itself quite intuitive... it's just the extremely complex tests that require a bit more understanding.
Gwen Lafleur | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 9.9
Based on 32 answers
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on
Stefanie Cash | TrustRadius Reviewer

Online Training

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.6
Based on 11 answers
Eloqua University is very intersting, with a thorough programme and very experienced trainers. The Master programme is great!
Marie Escaro | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.8
Based on 20 answers
I give it a 10 because the only issue we had was a result of not following the guidance we were given. Maxymiser provided a customized implementation guide for each site where we were adding the code. On our site implementations when we followed that guide to the letter, it was extremely fast and easy and has worked very well.
Gwen Lafleur | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It was an inherited platform vs. chosen. The incumbent chose Oracle as it was the best enterprise solution. The company, however, did not require an enterprise solution rendering the full Oracle stack pretty useless, unfortunately. The commercials are expensive yet it is attractive to have a 'blended' CPM style commercial model vs. other vendors that charge you on contacts
Nick Pape | TrustRadius Reviewer

Scalability

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.4
Based on 108 answers
Eloqua does not really have a limit on scale and can support huge organizations with massive amounts of data. Our organization uses Eloqua to control all campaign/marketing efforts by injecting all touches with the customer into the tool. Using tools like Eloqua Profiler allows our Sales teams to view interactions that a customer or prospect has had with our website, emails, landing page and more.
Brad Dunzer | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • For our organization it is currently too early to measure ROI, as we have just started using it less than six months ago. The program has helped us meet the objective of communicating with consumers and sharing information across multiple social media platforms seamlessly.
  • Ultimately the program should be able to to help us grow our relationships with consumers, and measure and track consumer activity on the web, which will help us develop web content and content marketing material that will be more appealing to all of our audiences.
  • Since we are a B to B to C company and not selling anything to consumers, it will be hard to measure ROI. That being said, the tool should definitely help us build more awareness among consumers.
Richard Angeloni | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Marketing (formerly Oracle Marketing Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
5,000.00*

* per installation

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8

Likelihood to Renew

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
5.3

Usability

Oracle CRM On Demand
9.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.7

Reliability and Availability

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Performance

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0

Support Rating

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
9.9

In-Person Training

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

Online Training

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Implementation Rating

Oracle CRM On Demand
10.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.8

Scalability

Oracle CRM On Demand
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.4

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