What users are saying about
110 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

PipelineDeals

If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
PipelineDeals
6.9
Customer data management / contact management
Oracle CRM On Demand
9.3
PipelineDeals
8.0
Workflow management
Oracle CRM On Demand
8.9
PipelineDeals
8.0
Territory management
Oracle CRM On Demand
9.3
PipelineDeals
7.0
Opportunity management
Oracle CRM On Demand
9.2
PipelineDeals
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
PipelineDeals
4.0
Contract management
Oracle CRM On Demand
7.8
PipelineDeals
5.0
Quote & order management
Oracle CRM On Demand
8.5
PipelineDeals
6.0
Interaction tracking
Oracle CRM On Demand
8.3
PipelineDeals
9.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
PipelineDeals
7.0

Customer Service & Support

Oracle CRM On Demand
8.4
PipelineDeals
7.8
Case management
Oracle CRM On Demand
8.5
PipelineDeals
7.0
Call center management
Oracle CRM On Demand
8.7
PipelineDeals
8.2
Help desk management
Oracle CRM On Demand
8.1
PipelineDeals
8.2

Marketing Automation

Oracle CRM On Demand
8.9
PipelineDeals
5.0
Lead management
Oracle CRM On Demand
8.9
PipelineDeals
8.0
Email marketing
Oracle CRM On Demand
8.8
PipelineDeals
2.0

CRM Project Management

Oracle CRM On Demand
8.7
PipelineDeals
4.5
Task management
Oracle CRM On Demand
8.3
PipelineDeals
3.0
Billing and invoicing management
Oracle CRM On Demand
9.6
PipelineDeals
5.5
Reporting
Oracle CRM On Demand
8.2
PipelineDeals
5.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
PipelineDeals
6.7
Forecasting
Oracle CRM On Demand
8.7
PipelineDeals
8.0
Pipeline visualization
Oracle CRM On Demand
8.6
PipelineDeals
5.0
Customizable reports
Oracle CRM On Demand
7.9
PipelineDeals
7.0

Customization

Oracle CRM On Demand
8.4
PipelineDeals
9.5
Custom fields
Oracle CRM On Demand
8.9
PipelineDeals
10.0
Custom objects
Oracle CRM On Demand
8.1
PipelineDeals
10.0
Scripting environment
Oracle CRM On Demand
7.9
PipelineDeals
8.2
API for custom integration
Oracle CRM On Demand
8.7
PipelineDeals
10.0

Security

Oracle CRM On Demand
9.4
PipelineDeals
6.0
Single sign-on capability
Oracle CRM On Demand
9.0
PipelineDeals
6.0
Role-based user permissions
Oracle CRM On Demand
9.8
PipelineDeals
6.0

Social CRM

Oracle CRM On Demand
9.8
PipelineDeals
8.1
Social data
Oracle CRM On Demand
9.8
PipelineDeals
8.1
Social engagement
Oracle CRM On Demand
9.9
PipelineDeals
8.2

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
PipelineDeals
4.7
Marketing automation
Oracle CRM On Demand
8.5
PipelineDeals
2.0
Compensation management
Oracle CRM On Demand
8.7
PipelineDeals
7.3

Platform

Oracle CRM On Demand
9.3
PipelineDeals
8.0
Mobile access
Oracle CRM On Demand
9.3
PipelineDeals
8.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

PipelineDeals

  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Jason Montoya | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

PipelineDeals

  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 7.0
Based on 1 answer
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Brian Welk | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

PipelineDeals

PipelineDeals 9.0
Based on 1 answer
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 8.0
Based on 1 answer
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

PipelineDeals

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

PipelineDeals

The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

PipelineDeals

  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Jeffrey Schneider | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PipelineDeals

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
PipelineDeals
7.0

Likelihood to Renew

Oracle CRM On Demand
PipelineDeals
7.0

Usability

Oracle CRM On Demand
9.0
PipelineDeals
9.0

Support Rating

Oracle CRM On Demand
PipelineDeals
8.0

Implementation Rating

Oracle CRM On Demand
10.0
PipelineDeals

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