What users are saying about
110 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 3.6 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Sales Engine International

We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline.As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Sales Engine International
Customer data management / contact management
Oracle CRM On Demand
9.3
Sales Engine International
Workflow management
Oracle CRM On Demand
8.9
Sales Engine International
Territory management
Oracle CRM On Demand
9.3
Sales Engine International
Opportunity management
Oracle CRM On Demand
9.2
Sales Engine International
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Sales Engine International
Contract management
Oracle CRM On Demand
7.8
Sales Engine International
Quote & order management
Oracle CRM On Demand
8.5
Sales Engine International
Interaction tracking
Oracle CRM On Demand
8.3
Sales Engine International
Channel / partner relationship management
Oracle CRM On Demand
8.2
Sales Engine International

Customer Service & Support

Oracle CRM On Demand
8.4
Sales Engine International
Case management
Oracle CRM On Demand
8.5
Sales Engine International
Call center management
Oracle CRM On Demand
8.7
Sales Engine International
Help desk management
Oracle CRM On Demand
8.1
Sales Engine International

Marketing Automation

Oracle CRM On Demand
8.9
Sales Engine International
Lead management
Oracle CRM On Demand
8.9
Sales Engine International
Email marketing
Oracle CRM On Demand
8.8
Sales Engine International

CRM Project Management

Oracle CRM On Demand
8.7
Sales Engine International
Task management
Oracle CRM On Demand
8.3
Sales Engine International
Billing and invoicing management
Oracle CRM On Demand
9.6
Sales Engine International
Reporting
Oracle CRM On Demand
8.2
Sales Engine International

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Sales Engine International
Forecasting
Oracle CRM On Demand
8.7
Sales Engine International
Pipeline visualization
Oracle CRM On Demand
8.6
Sales Engine International
Customizable reports
Oracle CRM On Demand
7.9
Sales Engine International

Customization

Oracle CRM On Demand
8.4
Sales Engine International
Custom fields
Oracle CRM On Demand
8.9
Sales Engine International
Custom objects
Oracle CRM On Demand
8.1
Sales Engine International
Scripting environment
Oracle CRM On Demand
7.9
Sales Engine International
API for custom integration
Oracle CRM On Demand
8.7
Sales Engine International

Security

Oracle CRM On Demand
9.4
Sales Engine International
Single sign-on capability
Oracle CRM On Demand
9.0
Sales Engine International
Role-based user permissions
Oracle CRM On Demand
9.8
Sales Engine International

Social CRM

Oracle CRM On Demand
9.8
Sales Engine International
Social data
Oracle CRM On Demand
9.8
Sales Engine International
Social engagement
Oracle CRM On Demand
9.9
Sales Engine International

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Sales Engine International
Marketing automation
Oracle CRM On Demand
8.5
Sales Engine International
Compensation management
Oracle CRM On Demand
8.7
Sales Engine International

Platform

Oracle CRM On Demand
9.3
Sales Engine International
Mobile access
Oracle CRM On Demand
9.3
Sales Engine International

Email & Online Marketing

Oracle CRM On Demand
Sales Engine International
2.3
WYSIWYG email editor
Oracle CRM On Demand
Sales Engine International
2.0
Landing pages
Oracle CRM On Demand
Sales Engine International
4.0
Email deliverability reporting
Oracle CRM On Demand
Sales Engine International
1.0
List management
Oracle CRM On Demand
Sales Engine International
2.0

Lead Management

Oracle CRM On Demand
Sales Engine International
2.3
Lead nurturing
Oracle CRM On Demand
Sales Engine International
1.0
Lead scoring and grading
Oracle CRM On Demand
Sales Engine International
2.0
Data quality management
Oracle CRM On Demand
Sales Engine International
2.0
Automated sales alerts and tasks
Oracle CRM On Demand
Sales Engine International
4.0

Campaign Management

Oracle CRM On Demand
Sales Engine International
1.0
Calendaring
Oracle CRM On Demand
Sales Engine International
1.0
Event/webinar marketing
Oracle CRM On Demand
Sales Engine International
1.0

Social Media Marketing

Oracle CRM On Demand
Sales Engine International
1.0
Social sharing and campaigns
Oracle CRM On Demand
Sales Engine International
1.0

Reporting & Analytics

Oracle CRM On Demand
Sales Engine International
1.0
Dashboards
Oracle CRM On Demand
Sales Engine International
1.0
Standard reports
Oracle CRM On Demand
Sales Engine International
1.0
Custom reports
Oracle CRM On Demand
Sales Engine International
1.0

Platform & Infrastructure

Oracle CRM On Demand
Sales Engine International
1.5
API
Oracle CRM On Demand
Sales Engine International
1.0
Role-based workflow & approvals
Oracle CRM On Demand
Sales Engine International
3.0
Customizability
Oracle CRM On Demand
Sales Engine International
1.0
Integration with Microsoft Dynamics CRM
Oracle CRM On Demand
Sales Engine International
1.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Sales Engine International

  • Awesome integration with CRM/SFDC.
  • Support is US-based, free with subscription, and very helpful.
  • Best workflow capability (drag and drop) I've seen in any comparable product.
  • Custom templates are available for purchase and are great for branding.
  • Easy to use landing pages.
Meredith Oakes | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Sales Engine International

  • List Building for Resends - I like to resend my email campaigns to non-openers and there is no easy way to pull this list within Manticore (If did not open this email is not an option). Typically I pull the report for the campaign, then re-import my list of non-openers to create a new list.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 2 answers
I've been incredibly pleased with Manticore/SEI and have selected them at several companies now. It's worked in a variety of different business environments, both big and small, and everyone on both the sales and marketing side have been extremely pleased with the results
Meredith Oakes | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Sales Engine International

Sales Engine International 8.0
Based on 1 answer
Some of the actions require you to be in a specific section before actions are available to you, like adding a list. You first have to navigate to that section for options to be available to you
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Manticore hardly ever has "product down time" and almost never during a normal work day for our company
Anonymous | TrustRadius Reviewer

Performance

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Email campaigns are deployed instantly when you launch, unlike other Marketing Automation tools I've used in the past that queue emails in batches and can take hours to complete a send
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
The Manticore team is very knowledgeable, I haven't had an issue where a ticket was left unanswered or unresolved
Anonymous | TrustRadius Reviewer

Online Training

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Training was done online, but was one-on-one, giving me a lot of time to ask very specific product questions. They also walk you through setting up a test campaign, email, and landing page
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
It was the easiest integration and implementation that I've ever experienced. I've implemented other CRM integrated services before that provided the same services as Manticore that were extremely technical and expensive to integrate with Salesforce.com or Microsoft CRM Dynamics, or just plain couldn't integrate
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Sales Engine International

We migrated to Marketo approximately 6 months
ago, and were extremely happy with the change. Besides the higher sticker
price and the "everything's a sales pitch" communications from
Marketo, we can't find any fault.

Sales
Engine International - Manticore (commonly referred to as Manti-beast
internally) created many problems for us. And while they did integrate
with our Microsoft Dynamics environment, the software quickly ate through our
purchased storage and forced us to constantly purchase more. That alone
cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year.
And, when confronted about it, Manticore support flat out lied about how
much storage their activities were taking up in our system. So, while it
integrates, it's a very poor integration.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Sales Engine International

  • Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities
  • Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sales Engine International

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Sales Engine International
3.1

Likelihood to Renew

Oracle CRM On Demand
Sales Engine International
10.0

Usability

Oracle CRM On Demand
9.0
Sales Engine International
8.0

Reliability and Availability

Oracle CRM On Demand
Sales Engine International
10.0

Performance

Oracle CRM On Demand
Sales Engine International
10.0

Support Rating

Oracle CRM On Demand
Sales Engine International
10.0

Online Training

Oracle CRM On Demand
Sales Engine International
10.0

Implementation Rating

Oracle CRM On Demand
10.0
Sales Engine International
10.0

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