What users are saying about
110 Ratings
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Score 8.5 out of 100
31 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

SalesOutlook

It is good for situations where you are emailing with clients about pertinent information that needs to be included in the SalesForce account for that client. It is much easier than having to copy and paste. It is not as appropriate for attachments because you cannot attach PDFs etc., to the SalesForce account page from Outlook.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
SalesOutlook
7.0
Customer data management / contact management
Oracle CRM On Demand
9.3
SalesOutlook
7.0
Workflow management
Oracle CRM On Demand
8.9
SalesOutlook
7.0
Territory management
Oracle CRM On Demand
9.3
SalesOutlook
5.0
Opportunity management
Oracle CRM On Demand
9.2
SalesOutlook
5.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
SalesOutlook
9.0
Contract management
Oracle CRM On Demand
7.8
SalesOutlook
9.0
Quote & order management
Oracle CRM On Demand
8.5
SalesOutlook
5.0
Interaction tracking
Oracle CRM On Demand
8.3
SalesOutlook
9.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
SalesOutlook
7.0

Customer Service & Support

Oracle CRM On Demand
8.4
SalesOutlook
8.0
Case management
Oracle CRM On Demand
8.5
SalesOutlook
8.0
Call center management
Oracle CRM On Demand
8.7
SalesOutlook
Help desk management
Oracle CRM On Demand
8.1
SalesOutlook

Marketing Automation

Oracle CRM On Demand
8.9
SalesOutlook
5.5
Lead management
Oracle CRM On Demand
8.9
SalesOutlook
5.0
Email marketing
Oracle CRM On Demand
8.8
SalesOutlook
6.0

CRM Project Management

Oracle CRM On Demand
8.7
SalesOutlook
9.0
Task management
Oracle CRM On Demand
8.3
SalesOutlook
9.0
Billing and invoicing management
Oracle CRM On Demand
9.6
SalesOutlook
Reporting
Oracle CRM On Demand
8.2
SalesOutlook

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
SalesOutlook
Forecasting
Oracle CRM On Demand
8.7
SalesOutlook
Pipeline visualization
Oracle CRM On Demand
8.6
SalesOutlook
Customizable reports
Oracle CRM On Demand
7.9
SalesOutlook

Customization

Oracle CRM On Demand
8.4
SalesOutlook
Custom fields
Oracle CRM On Demand
8.9
SalesOutlook
Custom objects
Oracle CRM On Demand
8.1
SalesOutlook
Scripting environment
Oracle CRM On Demand
7.9
SalesOutlook
API for custom integration
Oracle CRM On Demand
8.7
SalesOutlook

Security

Oracle CRM On Demand
9.4
SalesOutlook
Single sign-on capability
Oracle CRM On Demand
9.0
SalesOutlook
Role-based user permissions
Oracle CRM On Demand
9.8
SalesOutlook

Social CRM

Oracle CRM On Demand
9.8
SalesOutlook
Social data
Oracle CRM On Demand
9.8
SalesOutlook
Social engagement
Oracle CRM On Demand
9.9
SalesOutlook

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
SalesOutlook
6.0
Marketing automation
Oracle CRM On Demand
8.5
SalesOutlook
6.0
Compensation management
Oracle CRM On Demand
8.7
SalesOutlook

Platform

Oracle CRM On Demand
9.3
SalesOutlook
Mobile access
Oracle CRM On Demand
9.3
SalesOutlook

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

SalesOutlook

  • It makes it easy to transfer information
  • It is easy to view in conjunction with Outlook
  • Keeps people accountable for details in the file
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

SalesOutlook

  • Sometimes it doesn't load properly
  • Would like some of the buttons to be a bit more user-friendly
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

SalesOutlook

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

SalesOutlook

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

SalesOutlook

I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

SalesOutlook

  • Easier to track case details
  • Speeds up the process of getting cases through all the steps
  • Sometimes there are glitches and takes time out of business to reload etc.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SalesOutlook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
SalesOutlook
9.0

Usability

Oracle CRM On Demand
9.0
SalesOutlook

Implementation Rating

Oracle CRM On Demand
10.0
SalesOutlook

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