Oracle CRM On Demand vs. SAP Business ByDesign

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 6.9 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
SAP Business ByDesign
Score 7.5 out of 10
Mid-Size Companies (51-1,000 employees)
SAP Business ByDesign is SAP's cloud ERP suite offering, launched in 2007, designed for the SMB market. The product includes a broad range of capabilities including financials, human resources, sales, procurement, customer service, and supply chain. Business ByDesign is a new platform, delivered entirely through a SaaS model, with functionality that overlaps somewhat with BusinessOne, which is also an SMB product, although not a true SaaS product.N/A
Pricing
Oracle CRM On DemandSAP Business ByDesign
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle CRM On DemandSAP Business ByDesign
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsSAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.
More Pricing Information
Community Pulse
Oracle CRM On DemandSAP Business ByDesign
Top Pros
Top Cons
Features
Oracle CRM On DemandSAP Business ByDesign
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.3
25 Ratings
7% above category average
SAP Business ByDesign
-
Ratings
Customer data management / contact management8.925 Ratings00 Ratings
Workflow management8.024 Ratings00 Ratings
Territory management8.124 Ratings00 Ratings
Opportunity management8.125 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.722 Ratings00 Ratings
Contract management8.124 Ratings00 Ratings
Quote & order management8.523 Ratings00 Ratings
Interaction tracking8.524 Ratings00 Ratings
Channel / partner relationship management9.023 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
13% above category average
SAP Business ByDesign
-
Ratings
Case management8.524 Ratings00 Ratings
Call center management8.723 Ratings00 Ratings
Help desk management8.524 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.5
24 Ratings
11% above category average
SAP Business ByDesign
-
Ratings
Lead management9.124 Ratings00 Ratings
Email marketing7.922 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
12% above category average
SAP Business ByDesign
-
Ratings
Task management8.923 Ratings00 Ratings
Billing and invoicing management8.522 Ratings00 Ratings
Reporting8.523 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
8.2
24 Ratings
8% above category average
SAP Business ByDesign
-
Ratings
Forecasting8.624 Ratings00 Ratings
Pipeline visualization8.224 Ratings00 Ratings
Customizable reports7.824 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
7.6
24 Ratings
0% below category average
SAP Business ByDesign
9.2
5 Ratings
23% above category average
Custom fields8.724 Ratings00 Ratings
Custom objects6.924 Ratings00 Ratings
Scripting environment7.821 Ratings00 Ratings
API for custom integration7.023 Ratings9.24 Ratings
Plug-ins00 Ratings9.25 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
8.8
25 Ratings
6% above category average
SAP Business ByDesign
9.3
5 Ratings
13% above category average
Single sign-on capability9.122 Ratings9.04 Ratings
Role-based user permissions8.525 Ratings9.65 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
8.5
18 Ratings
15% above category average
SAP Business ByDesign
-
Ratings
Social data8.618 Ratings00 Ratings
Social engagement8.518 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
7.6
22 Ratings
5% above category average
SAP Business ByDesign
-
Ratings
Marketing automation7.822 Ratings00 Ratings
Compensation management7.420 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
10.0
18 Ratings
29% above category average
SAP Business ByDesign
-
Ratings
Mobile access10.018 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
8.4
2 Ratings
15% above category average
Benefit plan administration00 Ratings4.51 Ratings
Direct deposit files00 Ratings9.11 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
9.2
5 Ratings
27% above category average
Dashboards00 Ratings8.85 Ratings
Standard reports00 Ratings9.25 Ratings
Custom reports00 Ratings9.65 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
8.7
5 Ratings
13% above category average
Accounts payable00 Ratings9.24 Ratings
Accounts receivable00 Ratings9.24 Ratings
Global Financial Support00 Ratings9.22 Ratings
Primary and Secondary Ledgers00 Ratings9.22 Ratings
Journals and Reconciliations00 Ratings8.82 Ratings
Configurable Accounting00 Ratings9.22 Ratings
Standardized Processes00 Ratings8.01 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
9.1
4 Ratings
14% above category average
Inventory tracking00 Ratings9.24 Ratings
Automatic reordering00 Ratings10.03 Ratings
Location management00 Ratings8.03 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
8.5
4 Ratings
9% above category average
Pricing00 Ratings9.24 Ratings
Order entry00 Ratings9.24 Ratings
Credit card processing00 Ratings4.51 Ratings
Cost of goods sold00 Ratings9.24 Ratings
Order Orchestration00 Ratings9.22 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
9.2
3 Ratings
21% above category average
Billing Management00 Ratings8.83 Ratings
Cash and Asset Management00 Ratings9.22 Ratings
Travel & Expense Management00 Ratings10.02 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings10.01 Ratings
Period Close00 Ratings9.22 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
9.2
2 Ratings
19% above category average
Budgeting and Forecasting00 Ratings10.01 Ratings
Project Costing00 Ratings9.22 Ratings
Cost Capture00 Ratings9.22 Ratings
Capital Project Management00 Ratings9.22 Ratings
Customer Contract Compliance00 Ratings8.01 Ratings
Project Revenue Recognition00 Ratings9.22 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
8.3
3 Ratings
18% above category average
Project Planning and Scheduling00 Ratings9.23 Ratings
Task Insight for Project Managers00 Ratings8.02 Ratings
Project Mobile Functionality00 Ratings8.02 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
10.0
1 Ratings
28% above category average
Award Lifecycle Management00 Ratings10.01 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
8.0
1 Ratings
14% above category average
Bids Analyzed and Compared00 Ratings8.01 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings8.01 Ratings
Supplier Management00 Ratings8.01 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
9.2
3 Ratings
29% above category average
Warehouse Workforce Management00 Ratings9.22 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
9.0
3 Ratings
18% above category average
Production Process Design00 Ratings9.23 Ratings
Production Management00 Ratings9.23 Ratings
Configuration Management00 Ratings8.02 Ratings
Work Execution00 Ratings8.02 Ratings
Manufacturing Costs00 Ratings9.23 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business ByDesign
8.6
3 Ratings
16% above category average
Forecasting00 Ratings9.23 Ratings
Inventory Planning00 Ratings9.23 Ratings
Performance Monitoring00 Ratings8.02 Ratings
Best Alternatives
Oracle CRM On DemandSAP Business ByDesign
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Infor VISUAL
Infor VISUAL
Score 7.5 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandSAP Business ByDesign
Likelihood to Recommend
8.9
(26 ratings)
9.6
(7 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(3 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Oracle CRM On DemandSAP Business ByDesign
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review
SAP
Do you plan on going public at some point? If so, this may not be the best solution for you
Read full review
Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review
SAP
  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Read full review
Cons
Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
Read full review
SAP
  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Read full review
Likelihood to Renew
Oracle
No answers on this topic
SAP
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
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Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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SAP
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
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Support Rating
Oracle
No answers on this topic
SAP
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
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Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Read full review
SAP
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
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Alternatives Considered
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Read full review
SAP
ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
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Return on Investment
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Read full review
SAP
  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Read full review
ScreenShots

SAP Business ByDesign Screenshots

Screenshot of With the embedded analytics of SAP Business ByDesign this is easily possible for key users or end users to define dashboards that contain tailored reports and KPIs for their roleScreenshot of Screenshot of SAP Business ByDesign comes with many reports pre-delivered by SAP. Customers can easily create additional reports or KPIsScreenshot of For each business document in ByDesign you can open the document flow, which shows you in a graphical the predecessor and successor business docuemnts as well as any associated accounting documents. This shows at what point you are in the entire business process.Screenshot of SAP Business ByDesign includes a Project Management module that is integrated with CRM to sell and bill projects, with HR to staff projects, and with SCM and SRM for procurement.Screenshot of The Financial Closing business scenario helps you to perform financial period-end closing activities to ensure correct financial statements, such as Balance Sheet, Income Statement, and Cash Flow Statement. The Closing Cockpit helps to minimize the risk of missing important steps or incorrect timing.