What users are saying about
110 Ratings
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Score 8.5 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
SAP Business ByDesign
Customer data management / contact management
Oracle CRM On Demand
9.3
SAP Business ByDesign
Workflow management
Oracle CRM On Demand
8.9
SAP Business ByDesign
Territory management
Oracle CRM On Demand
9.3
SAP Business ByDesign
Opportunity management
Oracle CRM On Demand
9.2
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
SAP Business ByDesign
Contract management
Oracle CRM On Demand
7.8
SAP Business ByDesign
Quote & order management
Oracle CRM On Demand
8.5
SAP Business ByDesign
Interaction tracking
Oracle CRM On Demand
8.3
SAP Business ByDesign
Channel / partner relationship management
Oracle CRM On Demand
8.2
SAP Business ByDesign

Customer Service & Support

Oracle CRM On Demand
8.4
SAP Business ByDesign
Case management
Oracle CRM On Demand
8.5
SAP Business ByDesign
Call center management
Oracle CRM On Demand
8.7
SAP Business ByDesign
Help desk management
Oracle CRM On Demand
8.1
SAP Business ByDesign

Marketing Automation

Oracle CRM On Demand
8.9
SAP Business ByDesign
Lead management
Oracle CRM On Demand
8.9
SAP Business ByDesign
Email marketing
Oracle CRM On Demand
8.8
SAP Business ByDesign

CRM Project Management

Oracle CRM On Demand
8.7
SAP Business ByDesign
Task management
Oracle CRM On Demand
8.3
SAP Business ByDesign
Billing and invoicing management
Oracle CRM On Demand
9.6
SAP Business ByDesign
Reporting
Oracle CRM On Demand
8.2
SAP Business ByDesign

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
SAP Business ByDesign
Forecasting
Oracle CRM On Demand
8.7
SAP Business ByDesign
Pipeline visualization
Oracle CRM On Demand
8.6
SAP Business ByDesign
Customizable reports
Oracle CRM On Demand
7.9
SAP Business ByDesign

Customization

Oracle CRM On Demand
8.4
SAP Business ByDesign
9.0
Custom fields
Oracle CRM On Demand
8.9
SAP Business ByDesign
Custom objects
Oracle CRM On Demand
8.1
SAP Business ByDesign
Scripting environment
Oracle CRM On Demand
7.9
SAP Business ByDesign
API for custom integration
Oracle CRM On Demand
8.7
SAP Business ByDesign
9.0
Plug-ins
Oracle CRM On Demand
SAP Business ByDesign
9.0

Security

Oracle CRM On Demand
9.4
SAP Business ByDesign
9.3
Single sign-on capability
Oracle CRM On Demand
9.0
SAP Business ByDesign
9.0
Role-based user permissions
Oracle CRM On Demand
9.8
SAP Business ByDesign
9.5

Social CRM

Oracle CRM On Demand
9.8
SAP Business ByDesign
Social data
Oracle CRM On Demand
9.8
SAP Business ByDesign
Social engagement
Oracle CRM On Demand
9.9
SAP Business ByDesign

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
SAP Business ByDesign
Marketing automation
Oracle CRM On Demand
8.5
SAP Business ByDesign
Compensation management
Oracle CRM On Demand
8.7
SAP Business ByDesign

Platform

Oracle CRM On Demand
9.3
SAP Business ByDesign
Mobile access
Oracle CRM On Demand
9.3
SAP Business ByDesign

Payroll Management

Oracle CRM On Demand
SAP Business ByDesign
8.4
Benefit plan administration
Oracle CRM On Demand
SAP Business ByDesign
4.5
Direct deposit files
Oracle CRM On Demand
SAP Business ByDesign
9.1
Salary revision and increment management
Oracle CRM On Demand
SAP Business ByDesign
10.0
Reimbursement management
Oracle CRM On Demand
SAP Business ByDesign
10.0

Reporting & Analytics

Oracle CRM On Demand
SAP Business ByDesign
9.0
Dashboards
Oracle CRM On Demand
SAP Business ByDesign
8.5
Standard reports
Oracle CRM On Demand
SAP Business ByDesign
9.0
Custom reports
Oracle CRM On Demand
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Oracle CRM On Demand
SAP Business ByDesign
8.6
Accounts payable
Oracle CRM On Demand
SAP Business ByDesign
9.0
Accounts receivable
Oracle CRM On Demand
SAP Business ByDesign
9.0
Global Financial Support
Oracle CRM On Demand
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Oracle CRM On Demand
SAP Business ByDesign
9.0
Intercompany Accounting
Oracle CRM On Demand
SAP Business ByDesign
8.5
Localizations
Oracle CRM On Demand
SAP Business ByDesign
8.0
Journals and Reconciliations
Oracle CRM On Demand
SAP Business ByDesign
8.5
Enterprise Accounting
Oracle CRM On Demand
SAP Business ByDesign
9.0
Configurable Accounting
Oracle CRM On Demand
SAP Business ByDesign
9.0
Centralized Rules Framework
Oracle CRM On Demand
SAP Business ByDesign
8.0
Standardized Processes
Oracle CRM On Demand
SAP Business ByDesign
8.0

Inventory Management

Oracle CRM On Demand
SAP Business ByDesign
9.0
Inventory tracking
Oracle CRM On Demand
SAP Business ByDesign
9.0
Automatic reordering
Oracle CRM On Demand
SAP Business ByDesign
10.0
Location management
Oracle CRM On Demand
SAP Business ByDesign
8.0
Manufacturing module
Oracle CRM On Demand
SAP Business ByDesign
9.0

Order Management

Oracle CRM On Demand
SAP Business ByDesign
8.4
Pricing
Oracle CRM On Demand
SAP Business ByDesign
9.0
Order entry
Oracle CRM On Demand
SAP Business ByDesign
9.0
Credit card processing
Oracle CRM On Demand
SAP Business ByDesign
4.5
Cost of goods sold
Oracle CRM On Demand
SAP Business ByDesign
9.0
Order Orchestration
Oracle CRM On Demand
SAP Business ByDesign
9.0
End-to-end order visibility
Oracle CRM On Demand
SAP Business ByDesign
10.0
Order exception Resolution
Oracle CRM On Demand
SAP Business ByDesign
8.0

Subledger and Financial Process

Oracle CRM On Demand
SAP Business ByDesign
9.1
Automated Invoice Processing
Oracle CRM On Demand
SAP Business ByDesign
9.0
Shared Services Payments
Oracle CRM On Demand
SAP Business ByDesign
9.0
Billings Management
Oracle CRM On Demand
SAP Business ByDesign
8.5
Customer Receipt Applications
Oracle CRM On Demand
SAP Business ByDesign
9.0
Customer Collections
Oracle CRM On Demand
SAP Business ByDesign
9.0
Revenue Recognition
Oracle CRM On Demand
SAP Business ByDesign
9.0
Cash Management
Oracle CRM On Demand
SAP Business ByDesign
9.0
Asset Management
Oracle CRM On Demand
SAP Business ByDesign
9.0
Travel & Expense Management
Oracle CRM On Demand
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Oracle CRM On Demand
SAP Business ByDesign
10.0
Period Close
Oracle CRM On Demand
SAP Business ByDesign
9.0
Transactions Tax
Oracle CRM On Demand
SAP Business ByDesign
8.0
Subledger Reconciliations
Oracle CRM On Demand
SAP Business ByDesign
9.0

Project Financial Management

Oracle CRM On Demand
SAP Business ByDesign
9.0
Budgeting and Forecasting
Oracle CRM On Demand
SAP Business ByDesign
10.0
Project Costing
Oracle CRM On Demand
SAP Business ByDesign
9.0
Cost Capture
Oracle CRM On Demand
SAP Business ByDesign
9.0
Capital Project Management
Oracle CRM On Demand
SAP Business ByDesign
9.0
Customer Invoicing
Oracle CRM On Demand
SAP Business ByDesign
9.0
Customer Contract Compliance
Oracle CRM On Demand
SAP Business ByDesign
8.0
Project Revenue Recognition
Oracle CRM On Demand
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Oracle CRM On Demand
SAP Business ByDesign
9.0
Project Financials Dashboard
Oracle CRM On Demand
SAP Business ByDesign
9.0
Real-time Financial Reporting
Oracle CRM On Demand
SAP Business ByDesign
9.0
Embedded Business Intelligence
Oracle CRM On Demand
SAP Business ByDesign
9.0
Project Planning Collaboration
Oracle CRM On Demand
SAP Business ByDesign
9.0

Project Execution Management

Oracle CRM On Demand
SAP Business ByDesign
8.3
Project Planning and Scheduling
Oracle CRM On Demand
SAP Business ByDesign
9.0
Project Manager Dashboard
Oracle CRM On Demand
SAP Business ByDesign
9.0
Resource Manager Dashboard
Oracle CRM On Demand
SAP Business ByDesign
8.0
Task Insight for Project Managers
Oracle CRM On Demand
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Oracle CRM On Demand
SAP Business ByDesign
8.0
Team Member Task Collaboration
Oracle CRM On Demand
SAP Business ByDesign
8.0
Real-Time Project Reporting
Oracle CRM On Demand
SAP Business ByDesign
8.0

Grants Management

Oracle CRM On Demand
SAP Business ByDesign
10.0
Award Lifecycle Management
Oracle CRM On Demand
SAP Business ByDesign
10.0
Spending Control
Oracle CRM On Demand
SAP Business ByDesign
10.0
Billing
Oracle CRM On Demand
SAP Business ByDesign
10.0

Procurement

Oracle CRM On Demand
SAP Business ByDesign
8.0
Sourcing Analysis
Oracle CRM On Demand
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Oracle CRM On Demand
SAP Business ByDesign
8.0
Invoice Automated Matching
Oracle CRM On Demand
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Oracle CRM On Demand
SAP Business ByDesign
8.0
Spend Compliance Management
Oracle CRM On Demand
SAP Business ByDesign
8.0
Supplier Management
Oracle CRM On Demand
SAP Business ByDesign
8.0

Logistics

Oracle CRM On Demand
SAP Business ByDesign
9.0
Inventory Visibility
Oracle CRM On Demand
SAP Business ByDesign
9.0
Warehouse Workforce Management
Oracle CRM On Demand
SAP Business ByDesign
9.0

Manufacturing

Oracle CRM On Demand
SAP Business ByDesign
8.9
Production Process Design
Oracle CRM On Demand
SAP Business ByDesign
9.0
Supply Chain Business Flows
Oracle CRM On Demand
SAP Business ByDesign
9.0
Production Management
Oracle CRM On Demand
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Oracle CRM On Demand
SAP Business ByDesign
10.0
Configuration Management
Oracle CRM On Demand
SAP Business ByDesign
8.0
Work Definition
Oracle CRM On Demand
SAP Business ByDesign
10.0
Work Execution
Oracle CRM On Demand
SAP Business ByDesign
8.0
Advanced Fulfillment
Oracle CRM On Demand
SAP Business ByDesign
8.0
Manufacturing Costs
Oracle CRM On Demand
SAP Business ByDesign
9.0

Supply Chain

Oracle CRM On Demand
SAP Business ByDesign
8.5
Forecasting
Oracle CRM On Demand
SAP Business ByDesign
9.0
Inventory Planning
Oracle CRM On Demand
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Oracle CRM On Demand
SAP Business ByDesign
8.0
Performance Monitoring
Oracle CRM On Demand
SAP Business ByDesign
8.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
SAP Business ByDesign
9.5

Likelihood to Renew

Oracle CRM On Demand
SAP Business ByDesign
9.0

Usability

Oracle CRM On Demand
9.0
SAP Business ByDesign
8.0

Support Rating

Oracle CRM On Demand
SAP Business ByDesign
9.0

Implementation Rating

Oracle CRM On Demand
10.0
SAP Business ByDesign
8.0

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