What users are saying about
110 Ratings
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
SAP CRM
7.1
Customer data management / contact management
Oracle CRM On Demand
9.3
SAP CRM
7.7
Workflow management
Oracle CRM On Demand
8.9
SAP CRM
7.0
Territory management
Oracle CRM On Demand
9.3
SAP CRM
6.3
Opportunity management
Oracle CRM On Demand
9.2
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
SAP CRM
7.1
Contract management
Oracle CRM On Demand
7.8
SAP CRM
7.9
Quote & order management
Oracle CRM On Demand
8.5
SAP CRM
7.4
Interaction tracking
Oracle CRM On Demand
8.3
SAP CRM
7.3
Channel / partner relationship management
Oracle CRM On Demand
8.2
SAP CRM
6.5

Customer Service & Support

Oracle CRM On Demand
8.4
SAP CRM
6.5
Case management
Oracle CRM On Demand
8.5
SAP CRM
7.1
Call center management
Oracle CRM On Demand
8.7
SAP CRM
6.2
Help desk management
Oracle CRM On Demand
8.1
SAP CRM
6.2

Marketing Automation

Oracle CRM On Demand
8.9
SAP CRM
6.7
Lead management
Oracle CRM On Demand
8.9
SAP CRM
6.3
Email marketing
Oracle CRM On Demand
8.8
SAP CRM
7.1

CRM Project Management

Oracle CRM On Demand
8.7
SAP CRM
7.7
Task management
Oracle CRM On Demand
8.3
SAP CRM
8.1
Billing and invoicing management
Oracle CRM On Demand
9.6
SAP CRM
7.5
Reporting
Oracle CRM On Demand
8.2
SAP CRM
7.4

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
SAP CRM
7.7
Forecasting
Oracle CRM On Demand
8.7
SAP CRM
7.7
Pipeline visualization
Oracle CRM On Demand
8.6
SAP CRM
7.4
Customizable reports
Oracle CRM On Demand
7.9
SAP CRM
8.1

Customization

Oracle CRM On Demand
8.4
SAP CRM
7.4
Custom fields
Oracle CRM On Demand
8.9
SAP CRM
7.9
Custom objects
Oracle CRM On Demand
8.1
SAP CRM
7.9
Scripting environment
Oracle CRM On Demand
7.9
SAP CRM
7.1
API for custom integration
Oracle CRM On Demand
8.7
SAP CRM
6.6

Security

Oracle CRM On Demand
9.4
SAP CRM
8.4
Single sign-on capability
Oracle CRM On Demand
9.0
SAP CRM
8.3
Role-based user permissions
Oracle CRM On Demand
9.8
SAP CRM
8.5

Social CRM

Oracle CRM On Demand
9.8
SAP CRM
6.3
Social data
Oracle CRM On Demand
9.8
SAP CRM
6.4
Social engagement
Oracle CRM On Demand
9.9
SAP CRM
6.2

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
SAP CRM
6.3
Marketing automation
Oracle CRM On Demand
8.5
SAP CRM
6.2
Compensation management
Oracle CRM On Demand
8.7
SAP CRM
6.3

Platform

Oracle CRM On Demand
9.3
SAP CRM
7.1
Mobile access
Oracle CRM On Demand
9.3
SAP CRM
7.1

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
SAP CRM
6.5

Likelihood to Renew

Oracle CRM On Demand
SAP CRM
9.0

Usability

Oracle CRM On Demand
9.0
SAP CRM

Support Rating

Oracle CRM On Demand
SAP CRM
7.3

Online Training

Oracle CRM On Demand
SAP CRM
7.0

Implementation Rating

Oracle CRM On Demand
10.0
SAP CRM

Add comparison