What users are saying about
110 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
ServiceTitan
Customer data management / contact management
Oracle CRM On Demand
9.3
ServiceTitan
Workflow management
Oracle CRM On Demand
8.9
ServiceTitan
Territory management
Oracle CRM On Demand
9.3
ServiceTitan
Opportunity management
Oracle CRM On Demand
9.2
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
ServiceTitan
Contract management
Oracle CRM On Demand
7.8
ServiceTitan
Quote & order management
Oracle CRM On Demand
8.5
ServiceTitan
Interaction tracking
Oracle CRM On Demand
8.3
ServiceTitan
Channel / partner relationship management
Oracle CRM On Demand
8.2
ServiceTitan

Customer Service & Support

Oracle CRM On Demand
8.4
ServiceTitan
Case management
Oracle CRM On Demand
8.5
ServiceTitan
Call center management
Oracle CRM On Demand
8.7
ServiceTitan
Help desk management
Oracle CRM On Demand
8.1
ServiceTitan

Marketing Automation

Oracle CRM On Demand
8.9
ServiceTitan
Lead management
Oracle CRM On Demand
8.9
ServiceTitan
Email marketing
Oracle CRM On Demand
8.8
ServiceTitan

CRM Project Management

Oracle CRM On Demand
8.7
ServiceTitan
Task management
Oracle CRM On Demand
8.3
ServiceTitan
Billing and invoicing management
Oracle CRM On Demand
9.6
ServiceTitan
Reporting
Oracle CRM On Demand
8.2
ServiceTitan

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
ServiceTitan
Forecasting
Oracle CRM On Demand
8.7
ServiceTitan
Pipeline visualization
Oracle CRM On Demand
8.6
ServiceTitan
Customizable reports
Oracle CRM On Demand
7.9
ServiceTitan

Customization

Oracle CRM On Demand
8.4
ServiceTitan
Custom fields
Oracle CRM On Demand
8.9
ServiceTitan
Custom objects
Oracle CRM On Demand
8.1
ServiceTitan
Scripting environment
Oracle CRM On Demand
7.9
ServiceTitan
API for custom integration
Oracle CRM On Demand
8.7
ServiceTitan

Security

Oracle CRM On Demand
9.4
ServiceTitan
Single sign-on capability
Oracle CRM On Demand
8.9
ServiceTitan
Role-based user permissions
Oracle CRM On Demand
9.8
ServiceTitan

Social CRM

Oracle CRM On Demand
9.8
ServiceTitan
Social data
Oracle CRM On Demand
9.8
ServiceTitan
Social engagement
Oracle CRM On Demand
9.9
ServiceTitan

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
ServiceTitan
Marketing automation
Oracle CRM On Demand
8.5
ServiceTitan
Compensation management
Oracle CRM On Demand
8.7
ServiceTitan

Platform

Oracle CRM On Demand
9.3
ServiceTitan
Mobile access
Oracle CRM On Demand
9.3
ServiceTitan

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
ServiceTitan
8.6

Usability

Oracle CRM On Demand
9.0
ServiceTitan

Implementation Rating

Oracle CRM On Demand
10.0
ServiceTitan

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