What users are saying about
110 Ratings
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Score 8.5 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Square Customer Engagement
8.0
Customer data management / contact management
Oracle CRM On Demand
9.3
Square Customer Engagement
8.0
Workflow management
Oracle CRM On Demand
8.9
Square Customer Engagement
8.0
Territory management
Oracle CRM On Demand
9.3
Square Customer Engagement
8.0
Opportunity management
Oracle CRM On Demand
9.2
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Square Customer Engagement
8.0
Contract management
Oracle CRM On Demand
7.8
Square Customer Engagement
8.0
Quote & order management
Oracle CRM On Demand
8.5
Square Customer Engagement
8.0
Interaction tracking
Oracle CRM On Demand
8.3
Square Customer Engagement
8.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
Square Customer Engagement
8.0

Customer Service & Support

Oracle CRM On Demand
8.4
Square Customer Engagement
Case management
Oracle CRM On Demand
8.5
Square Customer Engagement
Call center management
Oracle CRM On Demand
8.7
Square Customer Engagement
Help desk management
Oracle CRM On Demand
8.1
Square Customer Engagement

Marketing Automation

Oracle CRM On Demand
8.9
Square Customer Engagement
Lead management
Oracle CRM On Demand
8.9
Square Customer Engagement
Email marketing
Oracle CRM On Demand
8.8
Square Customer Engagement

CRM Project Management

Oracle CRM On Demand
8.7
Square Customer Engagement
8.0
Task management
Oracle CRM On Demand
8.3
Square Customer Engagement
8.0
Billing and invoicing management
Oracle CRM On Demand
9.6
Square Customer Engagement
8.0
Reporting
Oracle CRM On Demand
8.2
Square Customer Engagement
8.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Square Customer Engagement
8.0
Forecasting
Oracle CRM On Demand
8.7
Square Customer Engagement
8.0
Pipeline visualization
Oracle CRM On Demand
8.6
Square Customer Engagement
8.0
Customizable reports
Oracle CRM On Demand
7.9
Square Customer Engagement
8.0

Customization

Oracle CRM On Demand
8.4
Square Customer Engagement
Custom fields
Oracle CRM On Demand
8.9
Square Customer Engagement
Custom objects
Oracle CRM On Demand
8.1
Square Customer Engagement
Scripting environment
Oracle CRM On Demand
7.9
Square Customer Engagement
API for custom integration
Oracle CRM On Demand
8.7
Square Customer Engagement

Security

Oracle CRM On Demand
9.4
Square Customer Engagement
8.0
Single sign-on capability
Oracle CRM On Demand
8.9
Square Customer Engagement
Role-based user permissions
Oracle CRM On Demand
9.8
Square Customer Engagement
8.0

Social CRM

Oracle CRM On Demand
9.8
Square Customer Engagement
Social data
Oracle CRM On Demand
9.8
Square Customer Engagement
Social engagement
Oracle CRM On Demand
9.9
Square Customer Engagement

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Square Customer Engagement
Marketing automation
Oracle CRM On Demand
8.5
Square Customer Engagement
Compensation management
Oracle CRM On Demand
8.7
Square Customer Engagement

Platform

Oracle CRM On Demand
9.3
Square Customer Engagement
8.0
Mobile access
Oracle CRM On Demand
9.3
Square Customer Engagement
8.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Square Customer Engagement
9.0

Usability

Oracle CRM On Demand
9.0
Square Customer Engagement

Implementation Rating

Oracle CRM On Demand
10.0
Square Customer Engagement

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