What users are saying about
110 Ratings
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Score 8.5 out of 100
18 Ratings
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Score 3.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Sugar Market (Salesfusion)

Salesfusion is a marketing automation platform more appropriate for small companies considering the limited functionalities are limited. The email builder tool is easy to use and ideal for someone with no coding knowledge
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Sugar Market (Salesfusion)
Customer data management / contact management
Oracle CRM On Demand
9.3
Sugar Market (Salesfusion)
Workflow management
Oracle CRM On Demand
8.9
Sugar Market (Salesfusion)
Territory management
Oracle CRM On Demand
9.3
Sugar Market (Salesfusion)
Opportunity management
Oracle CRM On Demand
9.2
Sugar Market (Salesfusion)
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Sugar Market (Salesfusion)
Contract management
Oracle CRM On Demand
7.8
Sugar Market (Salesfusion)
Quote & order management
Oracle CRM On Demand
8.5
Sugar Market (Salesfusion)
Interaction tracking
Oracle CRM On Demand
8.3
Sugar Market (Salesfusion)
Channel / partner relationship management
Oracle CRM On Demand
8.2
Sugar Market (Salesfusion)

Customer Service & Support

Oracle CRM On Demand
8.4
Sugar Market (Salesfusion)
Case management
Oracle CRM On Demand
8.5
Sugar Market (Salesfusion)
Call center management
Oracle CRM On Demand
8.7
Sugar Market (Salesfusion)
Help desk management
Oracle CRM On Demand
8.1
Sugar Market (Salesfusion)

Marketing Automation

Oracle CRM On Demand
8.9
Sugar Market (Salesfusion)
Lead management
Oracle CRM On Demand
8.9
Sugar Market (Salesfusion)
Email marketing
Oracle CRM On Demand
8.8
Sugar Market (Salesfusion)

CRM Project Management

Oracle CRM On Demand
8.7
Sugar Market (Salesfusion)
Task management
Oracle CRM On Demand
8.3
Sugar Market (Salesfusion)
Billing and invoicing management
Oracle CRM On Demand
9.6
Sugar Market (Salesfusion)
Reporting
Oracle CRM On Demand
8.2
Sugar Market (Salesfusion)

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Sugar Market (Salesfusion)
Forecasting
Oracle CRM On Demand
8.7
Sugar Market (Salesfusion)
Pipeline visualization
Oracle CRM On Demand
8.6
Sugar Market (Salesfusion)
Customizable reports
Oracle CRM On Demand
7.9
Sugar Market (Salesfusion)

Customization

Oracle CRM On Demand
8.4
Sugar Market (Salesfusion)
Custom fields
Oracle CRM On Demand
8.9
Sugar Market (Salesfusion)
Custom objects
Oracle CRM On Demand
8.1
Sugar Market (Salesfusion)
Scripting environment
Oracle CRM On Demand
7.9
Sugar Market (Salesfusion)
API for custom integration
Oracle CRM On Demand
8.7
Sugar Market (Salesfusion)

Security

Oracle CRM On Demand
9.4
Sugar Market (Salesfusion)
Single sign-on capability
Oracle CRM On Demand
9.0
Sugar Market (Salesfusion)
Role-based user permissions
Oracle CRM On Demand
9.8
Sugar Market (Salesfusion)

Social CRM

Oracle CRM On Demand
9.8
Sugar Market (Salesfusion)
Social data
Oracle CRM On Demand
9.8
Sugar Market (Salesfusion)
Social engagement
Oracle CRM On Demand
9.9
Sugar Market (Salesfusion)

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Sugar Market (Salesfusion)
Marketing automation
Oracle CRM On Demand
8.5
Sugar Market (Salesfusion)
Compensation management
Oracle CRM On Demand
8.7
Sugar Market (Salesfusion)

Platform

Oracle CRM On Demand
9.3
Sugar Market (Salesfusion)
Mobile access
Oracle CRM On Demand
9.3
Sugar Market (Salesfusion)

Email & Online Marketing

Oracle CRM On Demand
Sugar Market (Salesfusion)
4.4
WYSIWYG email editor
Oracle CRM On Demand
Sugar Market (Salesfusion)
3.0
Dynamic content
Oracle CRM On Demand
Sugar Market (Salesfusion)
5.0
Ability to test dynamic content
Oracle CRM On Demand
Sugar Market (Salesfusion)
4.0
Landing pages
Oracle CRM On Demand
Sugar Market (Salesfusion)
6.0
A/B testing
Oracle CRM On Demand
Sugar Market (Salesfusion)
4.0
Mobile optimization
Oracle CRM On Demand
Sugar Market (Salesfusion)
1.0
Email deliverability reporting
Oracle CRM On Demand
Sugar Market (Salesfusion)
7.0
List management
Oracle CRM On Demand
Sugar Market (Salesfusion)
4.0
Triggered drip sequences
Oracle CRM On Demand
Sugar Market (Salesfusion)
6.0

Lead Management

Oracle CRM On Demand
Sugar Market (Salesfusion)
5.2
Lead nurturing
Oracle CRM On Demand
Sugar Market (Salesfusion)
6.0
Lead scoring and grading
Oracle CRM On Demand
Sugar Market (Salesfusion)
4.0
Data quality management
Oracle CRM On Demand
Sugar Market (Salesfusion)
5.0
Automated sales alerts and tasks
Oracle CRM On Demand
Sugar Market (Salesfusion)
6.0

Campaign Management

Oracle CRM On Demand
Sugar Market (Salesfusion)
6.5
Calendaring
Oracle CRM On Demand
Sugar Market (Salesfusion)
6.0
Event/webinar marketing
Oracle CRM On Demand
Sugar Market (Salesfusion)
7.0

Social Media Marketing

Oracle CRM On Demand
Sugar Market (Salesfusion)
8.2
Social sharing and campaigns
Oracle CRM On Demand
Sugar Market (Salesfusion)
8.2

Reporting & Analytics

Oracle CRM On Demand
Sugar Market (Salesfusion)
2.3
Dashboards
Oracle CRM On Demand
Sugar Market (Salesfusion)
5.0
Standard reports
Oracle CRM On Demand
Sugar Market (Salesfusion)
1.0
Custom reports
Oracle CRM On Demand
Sugar Market (Salesfusion)
1.0

Platform & Infrastructure

Oracle CRM On Demand
Sugar Market (Salesfusion)
4.8
API
Oracle CRM On Demand
Sugar Market (Salesfusion)
5.0
Role-based workflow & approvals
Oracle CRM On Demand
Sugar Market (Salesfusion)
6.0
Customizability
Oracle CRM On Demand
Sugar Market (Salesfusion)
3.0
Integration with Salesforce.com
Oracle CRM On Demand
Sugar Market (Salesfusion)
9.2
Integration with Microsoft Dynamics CRM
Oracle CRM On Demand
Sugar Market (Salesfusion)
1.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • It was easy to navigate.
  • I liked that I could click on a link to email a potential client and that it would track/link that email back to the Salesfusion profile.
  • I liked the reporting features so that I could see exactly how many cold calls resulted in appointments, with whom I last left voicemail or need to follow up with.
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • The user interface is somewhat cumbersome and not intuitive at times.
  • Additional user education available through downloads for existing customers rather than scheduled webinars would be helpful.
  • Custom reporting is complicated to set up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Market (Salesfusion)

Sugar Market (Salesfusion) 10.0
Based on 3 answers
We've been very happy with SalesFusion since day 1. We've also created a new website during the time period that we've had SF and everything carried over great to our new website!
Lindsey Wilson | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Sugar Market (Salesfusion)

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Market (Salesfusion)

Sugar Market (Salesfusion) 8.2
Based on 1 answer
The support team has always been helpful, friendly, prompt and knowledgeable. They follow-up on all my tickets promptly and when needed are available for screen sharing to illustrate solutions for more complex problems. The support department at Salesfusion is one of my favorite things about the platform.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Sugar Market (Salesfusion)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Sugar Market (Salesfusion)

I was using Net-Results and it seemed more geared for an experienced marketer who was familiar with HTML and didn't need as much training. I found the system frustrating and didn't have much success when I called in for training. I was brand new to automation marketing and needed more hand-holding than Net-Results was able to provide
Amy Bailey | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • Increased employee efficiency
  • Better customer service
  • The ability to send email campaigns from a specific user and not "from" the organization title. We use this funcationality a lot and it was not available with other software so this is huge.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Sugar Market (Salesfusion)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Sugar Market (Salesfusion) Editions & Modules

Edition
Core$1,0001
  1. Database size
Additional Pricing Details
Prices listed are monthly subscription rates. Our packages include live support and training. Additional charges apply for contact databases above 10k, dedicated IPs, CRM integration and sandboxes. Please complete the form on our site to request a quote based on your specific needs.

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Sugar Market (Salesfusion)
3.0

Likelihood to Renew

Oracle CRM On Demand
Sugar Market (Salesfusion)
10.0

Usability

Oracle CRM On Demand
9.0
Sugar Market (Salesfusion)

Support Rating

Oracle CRM On Demand
Sugar Market (Salesfusion)
8.2

Implementation Rating

Oracle CRM On Demand
10.0
Sugar Market (Salesfusion)

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