What users are saying about
2 Ratings
110 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

TargetX

TargetX is very well suited for smaller colleges who do not have all of the resources to manage a pure Salesforce environment for their CRM. They provide great support and direction for different business use cases. They have a product that has been around longer than any other higher ed CRM solution out there in regards to Salesforce. It is likely less appropriate for a school that has a lot of resources and could handle using Salesforce and their HEDA approach to higher ed CRM solutions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
TargetX
Customer data management / contact management
Oracle CRM On Demand
9.3
TargetX
Workflow management
Oracle CRM On Demand
8.9
TargetX
Territory management
Oracle CRM On Demand
9.3
TargetX
Opportunity management
Oracle CRM On Demand
9.2
TargetX
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
TargetX
Contract management
Oracle CRM On Demand
7.8
TargetX
Quote & order management
Oracle CRM On Demand
8.5
TargetX
Interaction tracking
Oracle CRM On Demand
8.3
TargetX
Channel / partner relationship management
Oracle CRM On Demand
8.2
TargetX

Customer Service & Support

Oracle CRM On Demand
8.4
TargetX
Case management
Oracle CRM On Demand
8.5
TargetX
Call center management
Oracle CRM On Demand
8.7
TargetX
Help desk management
Oracle CRM On Demand
8.1
TargetX

Marketing Automation

Oracle CRM On Demand
8.9
TargetX
Lead management
Oracle CRM On Demand
8.9
TargetX
Email marketing
Oracle CRM On Demand
8.8
TargetX

CRM Project Management

Oracle CRM On Demand
8.7
TargetX
Task management
Oracle CRM On Demand
8.3
TargetX
Billing and invoicing management
Oracle CRM On Demand
9.6
TargetX
Reporting
Oracle CRM On Demand
8.2
TargetX

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
TargetX
Forecasting
Oracle CRM On Demand
8.7
TargetX
Pipeline visualization
Oracle CRM On Demand
8.6
TargetX
Customizable reports
Oracle CRM On Demand
7.9
TargetX

Customization

Oracle CRM On Demand
8.4
TargetX
Custom fields
Oracle CRM On Demand
8.9
TargetX
Custom objects
Oracle CRM On Demand
8.1
TargetX
Scripting environment
Oracle CRM On Demand
7.9
TargetX
API for custom integration
Oracle CRM On Demand
8.7
TargetX

Security

Oracle CRM On Demand
9.4
TargetX
Single sign-on capability
Oracle CRM On Demand
9.0
TargetX
Role-based user permissions
Oracle CRM On Demand
9.8
TargetX

Social CRM

Oracle CRM On Demand
9.8
TargetX
Social data
Oracle CRM On Demand
9.8
TargetX
Social engagement
Oracle CRM On Demand
9.9
TargetX

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
TargetX
Marketing automation
Oracle CRM On Demand
8.5
TargetX
Compensation management
Oracle CRM On Demand
8.7
TargetX

Platform

Oracle CRM On Demand
9.3
TargetX
Mobile access
Oracle CRM On Demand
9.3
TargetX

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

TargetX

  • Addresses the higher education infrastructure to integrate Salesforce
  • Email marketing is done at huge cost savings over other marketing platforms in Salesforce
  • Helps facilitate events on an off-campus
  • Helps our admissions counselors keep up on tasks and contacts
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

TargetX

  • When sending large volumes of email the campaigns can be slow to send
  • The events functions are not as robust as some of the competition
  • Their telemarketing component has not been updated in a while and leaves a bit for current call centers.
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

TargetX

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

TargetX

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

TargetX

We transitioned from Hobsons older CRM, Connect, as it was an aging CRM that was not going to be supported much longer. TargetX was right for us at the time as Salesforce did not have a pure data structure for higher education. TargetX provided all of the support and infrastructure to get a Salesforce CRM suited for higher ed. Hobsons Radius is their newer CRM but it is not based on Salesforce and thus is not the leading industry standard.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

TargetX

  • We have saved a great deal of money on email campaigns with over half a million contacts
  • Managing of on-campus event registration has been very successful for us.
  • By creating a call center using their Telemarketing component we have been able to increase our enrollment for a number of programs
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TargetX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
TargetX
5.0

Usability

Oracle CRM On Demand
9.0
TargetX

Implementation Rating

Oracle CRM On Demand
10.0
TargetX

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