What users are saying about
110 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Zoho Bookings

It really depends on what you want to do. Some resource or workspace management might be limited. We use it to schedule conference calls, and this works great, together with Zoho Meetings. It is also great for simple service businesses, but might not be the best if you need consumables, inventory, etc.
María Fernanda Cruz | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Zoho Bookings
Customer data management / contact management
Oracle CRM On Demand
9.3
Zoho Bookings
Workflow management
Oracle CRM On Demand
8.9
Zoho Bookings
Territory management
Oracle CRM On Demand
9.3
Zoho Bookings
Opportunity management
Oracle CRM On Demand
9.2
Zoho Bookings
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Zoho Bookings
Contract management
Oracle CRM On Demand
7.8
Zoho Bookings
Quote & order management
Oracle CRM On Demand
8.5
Zoho Bookings
Interaction tracking
Oracle CRM On Demand
8.3
Zoho Bookings
Channel / partner relationship management
Oracle CRM On Demand
8.2
Zoho Bookings

Customer Service & Support

Oracle CRM On Demand
8.4
Zoho Bookings
Case management
Oracle CRM On Demand
8.5
Zoho Bookings
Call center management
Oracle CRM On Demand
8.7
Zoho Bookings
Help desk management
Oracle CRM On Demand
8.1
Zoho Bookings

Marketing Automation

Oracle CRM On Demand
8.9
Zoho Bookings
Lead management
Oracle CRM On Demand
8.9
Zoho Bookings
Email marketing
Oracle CRM On Demand
8.8
Zoho Bookings

CRM Project Management

Oracle CRM On Demand
8.7
Zoho Bookings
Task management
Oracle CRM On Demand
8.3
Zoho Bookings
Billing and invoicing management
Oracle CRM On Demand
9.6
Zoho Bookings
Reporting
Oracle CRM On Demand
8.2
Zoho Bookings

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Zoho Bookings
Forecasting
Oracle CRM On Demand
8.7
Zoho Bookings
Pipeline visualization
Oracle CRM On Demand
8.6
Zoho Bookings
Customizable reports
Oracle CRM On Demand
7.9
Zoho Bookings

Customization

Oracle CRM On Demand
8.4
Zoho Bookings
Custom fields
Oracle CRM On Demand
8.9
Zoho Bookings
Custom objects
Oracle CRM On Demand
8.1
Zoho Bookings
Scripting environment
Oracle CRM On Demand
7.9
Zoho Bookings
API for custom integration
Oracle CRM On Demand
8.7
Zoho Bookings

Security

Oracle CRM On Demand
9.4
Zoho Bookings
Single sign-on capability
Oracle CRM On Demand
9.0
Zoho Bookings
Role-based user permissions
Oracle CRM On Demand
9.8
Zoho Bookings

Social CRM

Oracle CRM On Demand
9.8
Zoho Bookings
Social data
Oracle CRM On Demand
9.8
Zoho Bookings
Social engagement
Oracle CRM On Demand
9.9
Zoho Bookings

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Zoho Bookings
Marketing automation
Oracle CRM On Demand
8.5
Zoho Bookings
Compensation management
Oracle CRM On Demand
8.7
Zoho Bookings

Platform

Oracle CRM On Demand
9.3
Zoho Bookings
Mobile access
Oracle CRM On Demand
9.3
Zoho Bookings

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Zoho Bookings

  • Integration with various calendars.
  • Automation of repetitive tasks.
  • Easy interface.
María Fernanda Cruz | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Zoho Bookings

  • Customization.
  • Custom workflow automation.
  • Robustness of features.
María Fernanda Cruz | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Zoho Bookings

Zoho Bookings 9.0
Based on 1 answer
It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
María Fernanda Cruz | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Zoho Bookings

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Zoho Bookings

Zoho Bookings 6.0
Based on 1 answer
A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
María Fernanda Cruz | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Zoho Bookings

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Zoho Bookings

No answers on this topic

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Zoho Bookings

  • Decrease delays.
  • Time saving.
  • Better management.
  • Self-service for clients.
María Fernanda Cruz | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Bookings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Zoho Bookings
7.0

Likelihood to Renew

Oracle CRM On Demand
Zoho Bookings
9.0

Usability

Oracle CRM On Demand
9.0
Zoho Bookings

Support Rating

Oracle CRM On Demand
Zoho Bookings
6.0

Implementation Rating

Oracle CRM On Demand
10.0
Zoho Bookings

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