140 Ratings
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Score 7.9 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Oracle CRM
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workflow management
Oracle CRM
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Oracle CRM
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Oracle CRM
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
Oracle CRM
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
Oracle CRM
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Oracle CRM
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Oracle CRM
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

Oracle CRM
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Oracle CRM
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Oracle CRM
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Oracle CRM
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Oracle CRM
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Oracle CRM
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Oracle CRM
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Oracle CRM
7.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Oracle CRM
6.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Billing and invoicing management
Oracle CRM
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Reporting
Oracle CRM
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Oracle CRM
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Oracle CRM
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Oracle CRM
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Oracle CRM
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

Oracle CRM
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
Oracle CRM
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Oracle CRM
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Oracle CRM
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
Oracle CRM
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

Oracle CRM
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Oracle CRM
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Oracle CRM
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

Social CRM

Oracle CRM
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Oracle CRM
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Oracle CRM
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Oracle CRM
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Oracle CRM
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Oracle CRM
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Oracle CRM
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Oracle CRM
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Oracle CRM

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Oracle CRM
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Oracle CRM
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Oracle CRM
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Oracle CRM
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Oracle CRM
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Oracle CRM
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Online Training

Oracle CRM
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)

Implementation Rating

Oracle CRM
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

Scalability

Oracle CRM
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)

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