What users are saying about
140 Ratings
196 Ratings
140 Ratings
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Score 7.9 out of 100
196 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

Well suited: For use in multiple offices around the world. I was able to obtain financial reporting data from 5 foreign offices and then consolidate their data with 3 domestic USA offices to prepare a consolidated financial statement.Less Appropriate: Translating the financial value for consulting services could be a bit challenging because that required human interaction and judgement. It would have been great to be able to set up some software to be able to interpret this and let it run for all future project work revenue projection.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
Oracle Hyperion
Customer data management / contact management
Oracle CRM
8.7
Oracle Hyperion
Workflow management
Oracle CRM
8.1
Oracle Hyperion
Territory management
Oracle CRM
8.0
Oracle Hyperion
Opportunity management
Oracle CRM
8.2
Oracle Hyperion
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.1
Oracle Hyperion
Contract management
Oracle CRM
7.5
Oracle Hyperion
Quote & order management
Oracle CRM
7.0
Oracle Hyperion
Interaction tracking
Oracle CRM
8.2
Oracle Hyperion
Channel / partner relationship management
Oracle CRM
8.4
Oracle Hyperion

Customer Service & Support

Oracle CRM
8.1
Oracle Hyperion
Case management
Oracle CRM
8.0
Oracle Hyperion
Call center management
Oracle CRM
8.1
Oracle Hyperion
Help desk management
Oracle CRM
8.2
Oracle Hyperion

Marketing Automation

Oracle CRM
8.4
Oracle Hyperion
Lead management
Oracle CRM
7.9
Oracle Hyperion
Email marketing
Oracle CRM
9.0
Oracle Hyperion

CRM Project Management

Oracle CRM
7.3
Oracle Hyperion
Task management
Oracle CRM
6.5
Oracle Hyperion
Billing and invoicing management
Oracle CRM
8.3
Oracle Hyperion
Reporting
Oracle CRM
7.3
Oracle Hyperion

CRM Reporting & Analytics

Oracle CRM
7.5
Oracle Hyperion
Forecasting
Oracle CRM
8.0
Oracle Hyperion
Pipeline visualization
Oracle CRM
7.0
Oracle Hyperion
Customizable reports
Oracle CRM
7.4
Oracle Hyperion

Customization

Oracle CRM
8.4
Oracle Hyperion
Custom fields
Oracle CRM
8.8
Oracle Hyperion
Custom objects
Oracle CRM
9.0
Oracle Hyperion
Scripting environment
Oracle CRM
8.8
Oracle Hyperion
API for custom integration
Oracle CRM
7.0
Oracle Hyperion

Security

Oracle CRM
9.1
Oracle Hyperion
Single sign-on capability
Oracle CRM
9.1
Oracle Hyperion
Role-based user permissions
Oracle CRM
9.1
Oracle Hyperion

Social CRM

Oracle CRM
8.0
Oracle Hyperion
Social data
Oracle CRM
8.0
Oracle Hyperion
Social engagement
Oracle CRM
8.1
Oracle Hyperion

Integrations with 3rd-party Software

Oracle CRM
7.2
Oracle Hyperion
Marketing automation
Oracle CRM
5.9
Oracle Hyperion
Compensation management
Oracle CRM
8.6
Oracle Hyperion

Platform

Oracle CRM
7.1
Oracle Hyperion
Mobile access
Oracle CRM
7.1
Oracle Hyperion

BI Standard Reporting

Oracle CRM
Oracle Hyperion
7.4
Pixel Perfect reports
Oracle CRM
Oracle Hyperion
7.2
Customizable dashboards
Oracle CRM
Oracle Hyperion
7.1
Report Formatting Templates
Oracle CRM
Oracle Hyperion
7.8

Ad-hoc Reporting

Oracle CRM
Oracle Hyperion
7.6
Drill-down analysis
Oracle CRM
Oracle Hyperion
8.3
Formatting capabilities
Oracle CRM
Oracle Hyperion
7.7
Integration with R or other statistical packages
Oracle CRM
Oracle Hyperion
7.3
Report sharing and collaboration
Oracle CRM
Oracle Hyperion
7.0

Report Output and Scheduling

Oracle CRM
Oracle Hyperion
6.8
Publish to Web
Oracle CRM
Oracle Hyperion
6.4
Publish to PDF
Oracle CRM
Oracle Hyperion
6.5
Report Versioning
Oracle CRM
Oracle Hyperion
7.1
Report Delivery Scheduling
Oracle CRM
Oracle Hyperion
7.4

Data Discovery and Visualization

Oracle CRM
Oracle Hyperion
7.1
Pre-built visualization formats (heatmaps, scatter plots etc.)
Oracle CRM
Oracle Hyperion
6.9
Location Analytics / Geographic Visualization
Oracle CRM
Oracle Hyperion
7.3
Predictive Analytics
Oracle CRM
Oracle Hyperion
7.2

Access Control and Security

Oracle CRM
Oracle Hyperion
7.3
Multi-User Support (named login)
Oracle CRM
Oracle Hyperion
7.3
Role-Based Security Model
Oracle CRM
Oracle Hyperion
6.6
Multiple Access Permission Levels (Create, Read, Delete)
Oracle CRM
Oracle Hyperion
7.4
Single Sign-On (SSO)
Oracle CRM
Oracle Hyperion
7.9

Mobile Capabilities

Oracle CRM
Oracle Hyperion
5.6
Responsive Design for Web Access
Oracle CRM
Oracle Hyperion
6.1
Dedicated iOS Application
Oracle CRM
Oracle Hyperion
5.0
Dedicated Android Application
Oracle CRM
Oracle Hyperion
5.0
Dashboard / Report / Visualization Interactivity on Mobile
Oracle CRM
Oracle Hyperion
6.2

Budgeting, Planning, and Forecasting

Oracle CRM
Oracle Hyperion
8.2
Long-term financial planning
Oracle CRM
Oracle Hyperion
8.4
Financial budgeting
Oracle CRM
Oracle Hyperion
8.5
Forecasting
Oracle CRM
Oracle Hyperion
8.2
Scenario modeling
Oracle CRM
Oracle Hyperion
7.5
Management reporting
Oracle CRM
Oracle Hyperion
8.5

Consolidation and Close

Oracle CRM
Oracle Hyperion
7.8
Financial data consolidation
Oracle CRM
Oracle Hyperion
8.3
Journal entries and reports
Oracle CRM
Oracle Hyperion
7.9
Multi-currency management
Oracle CRM
Oracle Hyperion
8.2
Intercompany Eliminations
Oracle CRM
Oracle Hyperion
7.6
Minority Ownership
Oracle CRM
Oracle Hyperion
7.4
Local and consolidated reporting
Oracle CRM
Oracle Hyperion
7.8
Detailed Audit Trails
Oracle CRM
Oracle Hyperion
7.6

Financial Reporting and Compliance

Oracle CRM
Oracle Hyperion
8.2
Financial Statement Reporting
Oracle CRM
Oracle Hyperion
8.5
Management Reporting
Oracle CRM
Oracle Hyperion
8.4
Excel-based Reporting
Oracle CRM
Oracle Hyperion
8.9
Automated board and financial reporting
Oracle CRM
Oracle Hyperion
7.7
XBRL support for regulatory filing
Oracle CRM
Oracle Hyperion
7.5

Analytics

Oracle CRM
Oracle Hyperion
7.5
Personalized dashboards
Oracle CRM
Oracle Hyperion
8.0
Color-coded scorecards
Oracle CRM
Oracle Hyperion
7.3
KPIs
Oracle CRM
Oracle Hyperion
7.4
Cost and profitability analysis
Oracle CRM
Oracle Hyperion
7.8
Key Performance Indicator setting
Oracle CRM
Oracle Hyperion
7.2
Benchmarking with external data
Oracle CRM
Oracle Hyperion
7.4

Integration

Oracle CRM
Oracle Hyperion
8.0
Flat file integration
Oracle CRM
Oracle Hyperion
8.2
Excel data integration
Oracle CRM
Oracle Hyperion
8.5
Direct links to 3rd-party data sources
Oracle CRM
Oracle Hyperion
7.3

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Oracle Hyperion

  • This product handles budgeting by Employee and/or Position very well. It is highly flexible and allows Hyperion administrators the ability to develop a planning application that fits a variety of different business needs.
  • It is great at calculating benefits using business rules to automate the population of these fringe costs in the overall budget planning process. This greatly reduces user error.
  • It allows you to seed the operating budget based on changes to key drivers, such as percentage increases, flat dollar increases and more detailed changes using business rules.
  • Allows visibility into the plans for each unit across the organization, rolled up into an overall budget for the campus.
  • It handles the creation of budgets with multiple chartfield segments or dimensions, which most other budgeting systems cannot handle well. It can aggregate these very quickly.
Teal Sexton | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Oracle Hyperion

  • One pain point for us is the consolidation and translation process. Needing to translate the data over and over again is frustrating and there is no visibility into how many users are running a translation. If multiple users attempt to translate the same data set, say goodbye to your performance but you have no way of knowing! (Unless you want to pull up a task audit which is not a very realistic expectation). It has the been the quickest way for us to bring the system to it's knees. The consolidation process performs in direct correlation to the complexity of the calculation/consolidation rules. So, while the product is extremely flexible, you still have to be careful how you design your rules and calculations to make sure that you do it on the smallest subset of data as possible to avoid large processing times. This makes sense, but requires some significant expertise that most organizations do not have in-house.
  • The Hyperion Financial Reporting product is ridiculously outdated and clunky to use. The interface for designing reports is not intuitive, and not easy to modify once a report is built. I think there must be a strategic decision to move away from it and go to something more like Oracle BI because I just can't understand why in the world they don't update the reporting product. It also requires a significant level of expertise to be able to use. Not a great solution at all if you want multiple end-users to create reports in something other than Excel. Nobody except the HFM admin (which I used to be) in our company even touches this module.
  • Another pain point is the amount of IT support that is required to run this thing, and again, specialized knowledge of Hyperion products and how they work is required for IT to adequately support it. This goes for application servers and the Oracle database that the applications are running on.
Matt Downing | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM

No score
No answers yet
No answers on this topic

Oracle Hyperion

Oracle Hyperion 5.0
Based on 1 answer
We're in the middle of the road because we are not sure that other products on the market fit the bill for what we need yet. Hyperion is expensive and burdensome from an administrator and maintenance standpoint, but it still seems to be the best solution for what we need. Show us an equally capable SaaS consolidation product and we'll talk again.
Matt Downing | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Oracle Hyperion

Oracle Hyperion 8.0
Based on 1 answer
The premium support team provides much needed dedicated customer service which we are after for what we have paid for this service. We are satisfied with the service and support and do not have any instance where there was an issue that requires escalation to get the right support team. Though the incidence of major issues that requires the premium support are less, we prefer to keep this as a safety net.
Anonymous | TrustRadius Reviewer

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Oracle Hyperion

I use Oracle Hyperion Enterprise Performance Mangement because the company I work at requires me to use it in the Financial Planning sector as most of their data is stored in it. I am open minded and ready to use other performance management tools created by Oracle if my work permits.
Ricky Bhatia | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Oracle Hyperion

  • Oracle Hyperion allows us to automate and consolidate financial data that used to be performed manually in spreadsheets. From that perspective the ROI is huge.
  • Oracle Hyperion functionality is extensive and allows us to perform most functions for planning, consolidating and reporting on our financial data.
  • One negative with Oracle Hyperion is that it is complicated to implement and maintain. It takes expertise at all levels (infrastructure and management) to realize the benefits from it.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Hyperion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
Oracle Hyperion
7.8

Likelihood to Renew

Oracle CRM
Oracle Hyperion
5.0

Usability

Oracle CRM
8.6
Oracle Hyperion

Reliability and Availability

Oracle CRM
9.0
Oracle Hyperion

Performance

Oracle CRM
8.1
Oracle Hyperion

Support Rating

Oracle CRM
7.6
Oracle Hyperion
8.0

Online Training

Oracle CRM
9.0
Oracle Hyperion

Implementation Rating

Oracle CRM
7.7
Oracle Hyperion

Scalability

Oracle CRM
9.0
Oracle Hyperion

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