What users are saying about
140 Ratings
140 Ratings
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Score 7.9 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
SAP Business ByDesign
Customer data management / contact management
Oracle CRM
8.7
SAP Business ByDesign
Workflow management
Oracle CRM
8.1
SAP Business ByDesign
Territory management
Oracle CRM
8.0
SAP Business ByDesign
Opportunity management
Oracle CRM
8.2
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.2
SAP Business ByDesign
Contract management
Oracle CRM
7.5
SAP Business ByDesign
Quote & order management
Oracle CRM
7.0
SAP Business ByDesign
Interaction tracking
Oracle CRM
8.2
SAP Business ByDesign
Channel / partner relationship management
Oracle CRM
8.4
SAP Business ByDesign

Customer Service & Support

Oracle CRM
8.1
SAP Business ByDesign
Case management
Oracle CRM
8.0
SAP Business ByDesign
Call center management
Oracle CRM
8.1
SAP Business ByDesign
Help desk management
Oracle CRM
8.2
SAP Business ByDesign

Marketing Automation

Oracle CRM
8.4
SAP Business ByDesign
Lead management
Oracle CRM
7.9
SAP Business ByDesign
Email marketing
Oracle CRM
9.0
SAP Business ByDesign

CRM Project Management

Oracle CRM
7.3
SAP Business ByDesign
Task management
Oracle CRM
6.5
SAP Business ByDesign
Billing and invoicing management
Oracle CRM
8.3
SAP Business ByDesign
Reporting
Oracle CRM
7.3
SAP Business ByDesign

CRM Reporting & Analytics

Oracle CRM
7.5
SAP Business ByDesign
Forecasting
Oracle CRM
8.0
SAP Business ByDesign
Pipeline visualization
Oracle CRM
7.1
SAP Business ByDesign
Customizable reports
Oracle CRM
7.5
SAP Business ByDesign

Customization

Oracle CRM
8.4
SAP Business ByDesign
9.0
Custom fields
Oracle CRM
8.8
SAP Business ByDesign
Custom objects
Oracle CRM
9.0
SAP Business ByDesign
Scripting environment
Oracle CRM
8.8
SAP Business ByDesign
API for custom integration
Oracle CRM
7.0
SAP Business ByDesign
9.0
Plug-ins
Oracle CRM
SAP Business ByDesign
9.0

Security

Oracle CRM
9.1
SAP Business ByDesign
9.3
Single sign-on capability
Oracle CRM
9.1
SAP Business ByDesign
9.0
Role-based user permissions
Oracle CRM
9.1
SAP Business ByDesign
9.5

Social CRM

Oracle CRM
8.0
SAP Business ByDesign
Social data
Oracle CRM
8.0
SAP Business ByDesign
Social engagement
Oracle CRM
8.1
SAP Business ByDesign

Integrations with 3rd-party Software

Oracle CRM
7.2
SAP Business ByDesign
Marketing automation
Oracle CRM
5.9
SAP Business ByDesign
Compensation management
Oracle CRM
8.6
SAP Business ByDesign

Platform

Oracle CRM
7.1
SAP Business ByDesign
Mobile access
Oracle CRM
7.1
SAP Business ByDesign

Payroll Management

Oracle CRM
SAP Business ByDesign
8.4
Benefit plan administration
Oracle CRM
SAP Business ByDesign
4.5
Direct deposit files
Oracle CRM
SAP Business ByDesign
9.1
Salary revision and increment management
Oracle CRM
SAP Business ByDesign
10.0
Reimbursement management
Oracle CRM
SAP Business ByDesign
10.0

Reporting & Analytics

Oracle CRM
SAP Business ByDesign
9.0
Dashboards
Oracle CRM
SAP Business ByDesign
8.5
Standard reports
Oracle CRM
SAP Business ByDesign
9.0
Custom reports
Oracle CRM
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Oracle CRM
SAP Business ByDesign
8.6
Accounts payable
Oracle CRM
SAP Business ByDesign
9.0
Accounts receivable
Oracle CRM
SAP Business ByDesign
9.0
Global Financial Support
Oracle CRM
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Oracle CRM
SAP Business ByDesign
9.0
Intercompany Accounting
Oracle CRM
SAP Business ByDesign
8.5
Localizations
Oracle CRM
SAP Business ByDesign
8.0
Journals and Reconciliations
Oracle CRM
SAP Business ByDesign
8.5
Enterprise Accounting
Oracle CRM
SAP Business ByDesign
9.0
Configurable Accounting
Oracle CRM
SAP Business ByDesign
9.0
Centralized Rules Framework
Oracle CRM
SAP Business ByDesign
8.0
Standardized Processes
Oracle CRM
SAP Business ByDesign
8.0

Inventory Management

Oracle CRM
SAP Business ByDesign
9.0
Inventory tracking
Oracle CRM
SAP Business ByDesign
9.0
Automatic reordering
Oracle CRM
SAP Business ByDesign
10.0
Location management
Oracle CRM
SAP Business ByDesign
8.0
Manufacturing module
Oracle CRM
SAP Business ByDesign
9.0

Order Management

Oracle CRM
SAP Business ByDesign
8.4
Pricing
Oracle CRM
SAP Business ByDesign
9.0
Order entry
Oracle CRM
SAP Business ByDesign
9.0
Credit card processing
Oracle CRM
SAP Business ByDesign
4.5
Cost of goods sold
Oracle CRM
SAP Business ByDesign
9.0
Order Orchestration
Oracle CRM
SAP Business ByDesign
9.0
End-to-end order visibility
Oracle CRM
SAP Business ByDesign
10.0
Order exception Resolution
Oracle CRM
SAP Business ByDesign
8.0

Subledger and Financial Process

Oracle CRM
SAP Business ByDesign
9.1
Automated Invoice Processing
Oracle CRM
SAP Business ByDesign
9.0
Shared Services Payments
Oracle CRM
SAP Business ByDesign
9.0
Billings Management
Oracle CRM
SAP Business ByDesign
8.5
Customer Receipt Applications
Oracle CRM
SAP Business ByDesign
9.0
Customer Collections
Oracle CRM
SAP Business ByDesign
9.0
Revenue Recognition
Oracle CRM
SAP Business ByDesign
9.0
Cash Management
Oracle CRM
SAP Business ByDesign
9.0
Asset Management
Oracle CRM
SAP Business ByDesign
9.0
Travel & Expense Management
Oracle CRM
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Oracle CRM
SAP Business ByDesign
10.0
Period Close
Oracle CRM
SAP Business ByDesign
9.0
Transactions Tax
Oracle CRM
SAP Business ByDesign
8.0
Subledger Reconciliations
Oracle CRM
SAP Business ByDesign
9.0

Project Financial Management

Oracle CRM
SAP Business ByDesign
9.0
Budgeting and Forecasting
Oracle CRM
SAP Business ByDesign
10.0
Project Costing
Oracle CRM
SAP Business ByDesign
9.0
Cost Capture
Oracle CRM
SAP Business ByDesign
9.0
Capital Project Management
Oracle CRM
SAP Business ByDesign
9.0
Customer Invoicing
Oracle CRM
SAP Business ByDesign
9.0
Customer Contract Compliance
Oracle CRM
SAP Business ByDesign
8.0
Project Revenue Recognition
Oracle CRM
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Oracle CRM
SAP Business ByDesign
9.0
Project Financials Dashboard
Oracle CRM
SAP Business ByDesign
9.0
Real-time Financial Reporting
Oracle CRM
SAP Business ByDesign
9.0
Embedded Business Intelligence
Oracle CRM
SAP Business ByDesign
9.0
Project Planning Collaboration
Oracle CRM
SAP Business ByDesign
9.0

Project Execution Management

Oracle CRM
SAP Business ByDesign
8.3
Project Planning and Scheduling
Oracle CRM
SAP Business ByDesign
9.0
Project Manager Dashboard
Oracle CRM
SAP Business ByDesign
9.0
Resource Manager Dashboard
Oracle CRM
SAP Business ByDesign
8.0
Task Insight for Project Managers
Oracle CRM
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Oracle CRM
SAP Business ByDesign
8.0
Team Member Task Collaboration
Oracle CRM
SAP Business ByDesign
8.0
Real-Time Project Reporting
Oracle CRM
SAP Business ByDesign
8.0

Grants Management

Oracle CRM
SAP Business ByDesign
10.0
Award Lifecycle Management
Oracle CRM
SAP Business ByDesign
10.0
Spending Control
Oracle CRM
SAP Business ByDesign
10.0
Billing
Oracle CRM
SAP Business ByDesign
10.0

Procurement

Oracle CRM
SAP Business ByDesign
8.0
Sourcing Analysis
Oracle CRM
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Oracle CRM
SAP Business ByDesign
8.0
Invoice Automated Matching
Oracle CRM
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Oracle CRM
SAP Business ByDesign
8.0
Spend Compliance Management
Oracle CRM
SAP Business ByDesign
8.0
Supplier Management
Oracle CRM
SAP Business ByDesign
8.0

Logistics

Oracle CRM
SAP Business ByDesign
9.0
Inventory Visibility
Oracle CRM
SAP Business ByDesign
9.0
Warehouse Workforce Management
Oracle CRM
SAP Business ByDesign
9.0

Manufacturing

Oracle CRM
SAP Business ByDesign
8.9
Production Process Design
Oracle CRM
SAP Business ByDesign
9.0
Supply Chain Business Flows
Oracle CRM
SAP Business ByDesign
9.0
Production Management
Oracle CRM
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Oracle CRM
SAP Business ByDesign
10.0
Configuration Management
Oracle CRM
SAP Business ByDesign
8.0
Work Definition
Oracle CRM
SAP Business ByDesign
10.0
Work Execution
Oracle CRM
SAP Business ByDesign
8.0
Advanced Fulfillment
Oracle CRM
SAP Business ByDesign
8.0
Manufacturing Costs
Oracle CRM
SAP Business ByDesign
9.0

Supply Chain

Oracle CRM
SAP Business ByDesign
8.5
Forecasting
Oracle CRM
SAP Business ByDesign
9.0
Inventory Planning
Oracle CRM
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Oracle CRM
SAP Business ByDesign
8.0
Performance Monitoring
Oracle CRM
SAP Business ByDesign
8.0

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
SAP Business ByDesign
9.5

Likelihood to Renew

Oracle CRM
SAP Business ByDesign
9.0

Usability

Oracle CRM
8.6
SAP Business ByDesign
8.0

Reliability and Availability

Oracle CRM
9.0
SAP Business ByDesign

Performance

Oracle CRM
8.1
SAP Business ByDesign

Support Rating

Oracle CRM
7.6
SAP Business ByDesign
9.0

Online Training

Oracle CRM
9.0
SAP Business ByDesign

Implementation Rating

Oracle CRM
7.7
SAP Business ByDesign
8.0

Scalability

Oracle CRM
9.0
SAP Business ByDesign

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