Oracle CRM vs. Vtiger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM
Score 8.1 out of 10
N/A
Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.N/A
Vtiger
Score 8.0 out of 10
N/A
Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.
$28
per month per user
Pricing
Oracle CRMVtiger
Editions & Modules
No answers on this topic
One Professional - Single App
$28
per month per user
One Professional - Standard
$42
per month per user
One Enterprise - Single App
$42
per month per user
One Enterprise - Standard
$58
per month per user
Offerings
Pricing Offerings
Oracle CRMVtiger
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$10 / user / month
Additional DetailsDiscounts are provided for both annual subscriptions, and for high volume users.
More Pricing Information
Features
Oracle CRMVtiger
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM
8.8
25 Ratings
11% above category average
Vtiger
10.0
8 Ratings
23% above category average
Customer data management / contact management8.925 Ratings10.08 Ratings
Workflow management9.025 Ratings10.08 Ratings
Territory management8.424 Ratings00 Ratings
Opportunity management8.523 Ratings10.08 Ratings
Integration with email client (e.g., Outlook or Gmail)8.923 Ratings10.08 Ratings
Contract management8.621 Ratings10.06 Ratings
Quote & order management9.322 Ratings10.06 Ratings
Interaction tracking8.724 Ratings10.06 Ratings
Channel / partner relationship management8.821 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM
8.7
24 Ratings
11% above category average
Vtiger
9.5
6 Ratings
20% above category average
Case management8.724 Ratings10.06 Ratings
Call center management8.822 Ratings00 Ratings
Help desk management8.524 Ratings9.06 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM
9.0
22 Ratings
14% above category average
Vtiger
10.0
6 Ratings
24% above category average
Lead management8.922 Ratings10.06 Ratings
Email marketing9.020 Ratings10.06 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM
9.0
23 Ratings
15% above category average
Vtiger
10.0
8 Ratings
26% above category average
Task management9.523 Ratings10.06 Ratings
Billing and invoicing management8.719 Ratings10.07 Ratings
Reporting8.722 Ratings10.07 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM
8.8
24 Ratings
13% above category average
Vtiger
9.7
7 Ratings
23% above category average
Forecasting8.823 Ratings10.06 Ratings
Pipeline visualization8.622 Ratings10.06 Ratings
Customizable reports9.024 Ratings9.07 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM
8.5
24 Ratings
8% above category average
Vtiger
9.3
8 Ratings
17% above category average
Custom fields8.824 Ratings9.08 Ratings
Custom objects8.124 Ratings10.07 Ratings
Scripting environment8.522 Ratings00 Ratings
API for custom integration8.723 Ratings9.06 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM
8.8
25 Ratings
4% above category average
Vtiger
9.0
8 Ratings
7% above category average
Single sign-on capability8.922 Ratings00 Ratings
Role-based user permissions8.824 Ratings9.08 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM
8.7
18 Ratings
15% above category average
Vtiger
10.0
5 Ratings
29% above category average
Social data8.818 Ratings00 Ratings
Social engagement8.718 Ratings10.05 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM
8.7
20 Ratings
16% above category average
Vtiger
-
Ratings
Marketing automation9.120 Ratings00 Ratings
Compensation management8.317 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM
9.3
19 Ratings
21% above category average
Vtiger
5.0
5 Ratings
40% below category average
Mobile access9.319 Ratings5.05 Ratings
Best Alternatives
Oracle CRMVtiger
Small Businesses
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRMVtiger
Likelihood to Recommend
9.5
(25 ratings)
10.0
(8 ratings)
Usability
10.0
(3 ratings)
10.0
(1 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
8.1
(4 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
10.0
(3 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
7.7
(4 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle CRMVtiger
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Vtiger
vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
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Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review
Vtiger
  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review
Cons
Oracle
  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Read full review
Vtiger
  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review
Usability
Oracle
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
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Vtiger
I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
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Reliability and Availability
Oracle
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
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Vtiger
No answers on this topic
Performance
Oracle
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
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Vtiger
No answers on this topic
Support Rating
Oracle
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
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Vtiger
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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Online Training
Oracle
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
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Vtiger
No answers on this topic
Implementation Rating
Oracle
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
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Vtiger
No answers on this topic
Alternatives Considered
Oracle
I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
Read full review
Vtiger
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
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Scalability
Oracle
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
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Vtiger
No answers on this topic
Return on Investment
Oracle
  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
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Vtiger
  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
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ScreenShots

Vtiger Screenshots

Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger