What users are saying about
140 Ratings
1 Ratings
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

YetiForce CRM

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Michael Brennan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
YetiForce CRM
8.6
Customer data management / contact management
Oracle CRM
8.7
YetiForce CRM
9.0
Workflow management
Oracle CRM
8.1
YetiForce CRM
9.0
Territory management
Oracle CRM
8.0
YetiForce CRM
9.0
Opportunity management
Oracle CRM
8.2
YetiForce CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.2
YetiForce CRM
8.0
Contract management
Oracle CRM
7.5
YetiForce CRM
9.0
Quote & order management
Oracle CRM
7.0
YetiForce CRM
8.0
Interaction tracking
Oracle CRM
8.2
YetiForce CRM
8.0
Channel / partner relationship management
Oracle CRM
8.4
YetiForce CRM

Customer Service & Support

Oracle CRM
8.1
YetiForce CRM
8.0
Case management
Oracle CRM
8.0
YetiForce CRM
8.0
Call center management
Oracle CRM
8.1
YetiForce CRM
8.0
Help desk management
Oracle CRM
8.2
YetiForce CRM
8.0

Marketing Automation

Oracle CRM
8.4
YetiForce CRM
7.5
Lead management
Oracle CRM
7.9
YetiForce CRM
8.0
Email marketing
Oracle CRM
9.0
YetiForce CRM
7.0

CRM Project Management

Oracle CRM
7.4
YetiForce CRM
8.0
Task management
Oracle CRM
6.5
YetiForce CRM
9.0
Billing and invoicing management
Oracle CRM
8.3
YetiForce CRM
7.0
Reporting
Oracle CRM
7.3
YetiForce CRM
8.0

CRM Reporting & Analytics

Oracle CRM
7.5
YetiForce CRM
7.7
Forecasting
Oracle CRM
8.0
YetiForce CRM
8.0
Pipeline visualization
Oracle CRM
7.1
YetiForce CRM
7.0
Customizable reports
Oracle CRM
7.5
YetiForce CRM
8.0

Customization

Oracle CRM
8.4
YetiForce CRM
9.0
Custom fields
Oracle CRM
8.8
YetiForce CRM
10.0
Custom objects
Oracle CRM
9.0
YetiForce CRM
10.0
Scripting environment
Oracle CRM
8.8
YetiForce CRM
8.0
API for custom integration
Oracle CRM
7.0
YetiForce CRM
8.0

Security

Oracle CRM
9.1
YetiForce CRM
7.5
Single sign-on capability
Oracle CRM
9.1
YetiForce CRM
7.0
Role-based user permissions
Oracle CRM
9.1
YetiForce CRM
8.0

Social CRM

Oracle CRM
8.1
YetiForce CRM
8.0
Social data
Oracle CRM
8.0
YetiForce CRM
8.0
Social engagement
Oracle CRM
8.1
YetiForce CRM

Integrations with 3rd-party Software

Oracle CRM
7.3
YetiForce CRM
Marketing automation
Oracle CRM
6.0
YetiForce CRM
Compensation management
Oracle CRM
8.6
YetiForce CRM

Platform

Oracle CRM
7.1
YetiForce CRM
8.0
Mobile access
Oracle CRM
7.1
YetiForce CRM
8.0

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

YetiForce CRM

  • Detailed customization
  • Stability and speed
  • Customer support
Michael Brennan | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

YetiForce CRM

  • Lack of documentation
  • No auto updates
  • Server requirements
Michael Brennan | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

YetiForce CRM

The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
Michael Brennan | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

YetiForce CRM

  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Michael Brennan | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

YetiForce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
YetiForce CRM
9.0

Usability

Oracle CRM
8.6
YetiForce CRM

Reliability and Availability

Oracle CRM
9.0
YetiForce CRM

Performance

Oracle CRM
8.1
YetiForce CRM

Support Rating

Oracle CRM
7.6
YetiForce CRM

Online Training

Oracle CRM
9.0
YetiForce CRM

Implementation Rating

Oracle CRM
7.7
YetiForce CRM

Scalability

Oracle CRM
9.0
YetiForce CRM

Add comparison