44 Ratings
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Score 7.2 out of 100
Top Rated
252 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce Commerce Cloud
7.9
Product catalog & listings
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce Commerce Cloud
8.2
Product management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.8
Salesforce Commerce Cloud
7.8
Bulk product upload
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Salesforce Commerce Cloud
7.8
Branding
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Salesforce Commerce Cloud
8.3
Mobile storefront
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce Commerce Cloud
7.5
Product variations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce Commerce Cloud
7.9
Website integration
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.6
Salesforce Commerce Cloud
8.2
Visual customization
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce Commerce Cloud
8.2
CMS
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Salesforce Commerce Cloud
7.5

Online Shopping Cart

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Salesforce Commerce Cloud
7.6
Abandoned cart recovery
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce Commerce Cloud
7.3
Checkout user experience
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce Commerce Cloud
7.8

Online Payment System

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce Commerce Cloud
8.1
eCommerce security
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce Commerce Cloud
8.1

eCommerce Marketing

Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9
Salesforce Commerce Cloud
7.9
Promotions & discounts
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce Commerce Cloud
8.1
Personalized recommendations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce Commerce Cloud
7.8
SEO
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.6
Salesforce Commerce Cloud
7.8

eCommerce Business Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce Commerce Cloud
7.8
Multi-site management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce Commerce Cloud
7.7
Order processing
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce Commerce Cloud
8.1
Inventory management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Salesforce Commerce Cloud
8.1
Shipping
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce Commerce Cloud
7.4
Custom functionality
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.7
Salesforce Commerce Cloud
7.7

Pros

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Oracle CX Commerce (formerly Oracle Commerce Cloud)

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Pricing Details

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Salesforce Commerce Cloud
8.8

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1
Salesforce Commerce Cloud
7.8

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce Commerce Cloud
8.0

Reliability and Availability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce Commerce Cloud
8.0

Performance

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce Commerce Cloud
9.0

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce Commerce Cloud
9.0

In-Person Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce Commerce Cloud
8.0

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce Commerce Cloud
8.0

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