45 Ratings
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Score 7.2 out of 100
72 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product catalog & listings
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Product management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.8
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Bulk product upload
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Branding
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Mobile storefront
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product variations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.6
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Visual customization
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
SAP Commerce Cloud (formerly SAP Hybris)
7.4
CMS
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
SAP Commerce Cloud (formerly SAP Hybris)
7.5

Online Shopping Cart

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Abandoned cart recovery
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Checkout user experience
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.6

Online Payment System

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.6
SEO
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.6
SAP Commerce Cloud (formerly SAP Hybris)
7.7

eCommerce Business Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Multi-site management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Order processing
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Inventory management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Shipping
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.7
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Pros

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers | TrustRadius Reviewer

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 2.3
Based on 4 answers
SAP support regarding the tool has not been clear, we had no clear responses about problems and felt kind of lost.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Oracle CX Commerce (formerly Oracle Commerce Cloud)

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.0

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
2.3

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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