44 Ratings
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Score 7.2 out of 100
120 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

Sitecore

Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Sitecore
Product catalog & listings
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Sitecore
Product management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.8
Sitecore
Bulk product upload
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Sitecore
Branding
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Sitecore
Mobile storefront
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Sitecore
Product variations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Sitecore
Website integration
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.6
Sitecore
Visual customization
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Sitecore
CMS
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Sitecore

Online Shopping Cart

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Sitecore
Abandoned cart recovery
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Sitecore
Checkout user experience
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Sitecore

Online Payment System

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Sitecore
eCommerce security
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Sitecore

eCommerce Marketing

Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9
Sitecore
Promotions & discounts
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Sitecore
Personalized recommendations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Sitecore
SEO
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.6
Sitecore

eCommerce Business Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Sitecore
Multi-site management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Sitecore
Order processing
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Sitecore
Inventory management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Sitecore
Shipping
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Sitecore
Custom functionality
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.7
Sitecore

Security

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
7.1
Role-based user permissions
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
7.1

Platform & Infrastructure

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
6.9
API
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.1
Internationalization / multi-language
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
8.8

Web Content Creation

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.4
WYSIWYG editor
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.1
Code quality / cleanliness
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.1
Admin section
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.2
Page templates
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.1
Library of website themes
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.0
Mobile optimization / responsive design
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.1
Publishing workflow
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
7.1
Form generator
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.2

Web Content Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.3
Content taxonomy
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.2
SEO support
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.1
Bulk management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
5.1
Availability / breadth of extensions
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
4.1
Community / comment management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
7.2

Pros

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

Sitecore

  • Personalisation of advertising banners based upon knowledge of the customer, like location or previous searches enables us to target customers with products and offers that they are more likely to engage with, which has been done to good effect.
  • The use of Sitecore for content management enables the business and design team to perform changes to things, like images, content and page structure, which would otherwise have required a code release, which is costly in terms of man power.
  • The A/B testing in Sitecore is good because it allows us to statistically verify minor changes to the site - like advert changes or component ordering on the page - as to whether or not they positively impact conversion.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

Sitecore

  • Sitecore is Customer Engagement Platform. It comes with lots of features (e.g. Authoring, Analytics, personalization, A/B Test, Webforms for marketers etc), But, most of them are not being used by many clients. If you are really looking for just CMS (only authoring and publishing), then I don't think Sitecore is a way to go.
  • You need to have a strong Sitecore certified developer base to manage the Sitecore platform (if you are using all features). It's the same case with others. But, finding a Sitecore certified (costs $$) developer is tough in the market. Now the market is growing (thanks to Sitecore promotional events) and Sitecore is gaining popularity, It may be easy to find such developers in the future. If you want to leverage most out of the Sitecore community you need to be a Sitecore certified developer.
  • Sitecore comes with lots of built-in features and marketplace components. I feel this puts in a little tricky situation. It gives an opportunity for a normal developer to use some of the free marketplace module, which may or may not be supported in a future version of Sitecore. which may put the entire platform in risk to upgrade to latest Sitecore version. You need to have a proper process to control and validate the marketplace components before using them.
Laxmi Srinivas Samayamantri | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Sitecore

Sitecore 9.0
Based on 9 answers
Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 7.3
Based on 4 answers
With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
Aaron Branson | TrustRadius Reviewer

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 9.1
Based on 4 answers
Sitecore Support is very knowledgeable and helpful. We have raised a number of issues with them and they rarely fail to come up with an acceptable solution.
Anonymous | TrustRadius Reviewer

Online Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 10.0
Based on 1 answer
Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 9.1
Based on 5 answers
Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
Chris Spears, CMTO | TrustRadius Reviewer

Alternatives Considered

Oracle CX Commerce (formerly Oracle Commerce Cloud)

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

Sitecore

The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

Sitecore

  • ROI depends so much on implementation. Its would be difficult to comment in a positive or negative regarding CMS product to direct ROI. A non-technical user would be surprised at what a basic installation of Sitecore looks like. "Hello World" comes to mind. With that in mind we can look at two things, Sitecore Support and Sitecore Partners.
  • Certified Internal Developers and Sitecore Support: This depends on the qualifications of your existing departments regarding implementing a enterprise CMS. No experience to some experience, this is a no brainer, rigorously vet top and middle partners and hire one to lead this effort. If your experienced still hire a partner and vet them but hire a middle to small partner and have them help, not lead.
  • "Sitecore Window": You could equate Sitecore in some implementation as throwing expensive parts at a car problem. If your business requirements and data consumption needs are not within this cost window then in the end on paper it will be difficult to see ROI or that there just wasn't a return. Then it will be time to look at other lower cost alternatives The initial cost is just the start. Over engineering and expensive horizontal integration partners can cost someone a promotion or job.
  • If your content workflows are complex, sites rendering data requirements are large and performance and scalability are paramount. Sitecore should be in your top 3.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sitecore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Sitecore
5.1

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1
Sitecore
9.0

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
7.3

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
9.1

Online Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
10.0

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Sitecore
9.1

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