Oracle CX Commerce vs. TrueCommerce Nexternal

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CX Commerce
Score 8.1 out of 10
N/A
Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.N/A
TrueCommerce Nexternal
Score 9.2 out of 10
N/A
Nexternal is an ecommerce system is used by hundreds of clients in many diverse industries now owned and supported by HighJump since the May 2015 acquisition of the company and its flagship platform. HighJump is the company formed from the mid-2014 merger of former warehouse management software companies and rivals HighJump Software and Accellos.N/A
Pricing
Oracle CX CommerceTrueCommerce Nexternal
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle CX CommerceTrueCommerce Nexternal
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact sales team for pricing
More Pricing Information
Features
Oracle CX CommerceTrueCommerce Nexternal
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Oracle CX Commerce
9.0
19 Ratings
14% above category average
TrueCommerce Nexternal
10.0
1 Ratings
25% above category average
Product catalog & listings9.219 Ratings10.01 Ratings
Product management9.219 Ratings10.01 Ratings
Bulk product upload8.618 Ratings00 Ratings
Branding8.517 Ratings00 Ratings
Mobile storefront9.117 Ratings10.01 Ratings
Product variations9.019 Ratings10.01 Ratings
Website integration9.219 Ratings10.01 Ratings
Visual customization9.719 Ratings10.01 Ratings
CMS8.816 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Oracle CX Commerce
8.7
19 Ratings
13% above category average
TrueCommerce Nexternal
8.0
1 Ratings
4% above category average
Abandoned cart recovery8.617 Ratings00 Ratings
Checkout user experience8.719 Ratings8.01 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Oracle CX Commerce
8.7
18 Ratings
2% above category average
TrueCommerce Nexternal
10.0
1 Ratings
15% above category average
eCommerce security8.718 Ratings10.01 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Oracle CX Commerce
9.0
19 Ratings
16% above category average
TrueCommerce Nexternal
10.0
1 Ratings
27% above category average
Promotions & discounts9.018 Ratings10.01 Ratings
Personalized recommendations8.718 Ratings10.01 Ratings
SEO9.219 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Oracle CX Commerce
9.3
17 Ratings
17% above category average
TrueCommerce Nexternal
10.0
1 Ratings
24% above category average
Multi-site management9.015 Ratings00 Ratings
Order processing9.117 Ratings10.01 Ratings
Inventory management9.117 Ratings00 Ratings
Shipping9.816 Ratings10.01 Ratings
Custom functionality9.817 Ratings10.01 Ratings
Best Alternatives
Oracle CX CommerceTrueCommerce Nexternal
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CX CommerceTrueCommerce Nexternal
Likelihood to Recommend
9.1
(19 ratings)
10.0
(4 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(4 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Oracle CX CommerceTrueCommerce Nexternal
Likelihood to Recommend
Oracle
Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.
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TrueCommerce
If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
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Pros
Oracle
  • It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
  • It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
  • Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
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TrueCommerce
  • Page layout.
  • Processing purchases.
  • Ease of creation.
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Cons
Oracle
  • Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
  • They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.
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TrueCommerce
  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
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Likelihood to Renew
Oracle
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
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TrueCommerce
I no longer work in a company that would utilize it.
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Usability
Oracle
No answers on this topic
TrueCommerce
I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
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Support Rating
Oracle
No answers on this topic
TrueCommerce
We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
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Implementation Rating
Oracle
No answers on this topic
TrueCommerce
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
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Alternatives Considered
Oracle
The upgrade cycle of OCC and the subscription model ensure we are always on the latest and greatest version of the platform. The responsive design makes it easier for small departments to provide an optimum mobile experience. The stability of the platform is far superior to our on-prem solution.
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TrueCommerce
When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
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Return on Investment
Oracle
  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
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TrueCommerce
  • Decreased efficiency in terms of how long it takes to enter order.
  • Very quick with reporting which was great for meetings and customer service calls.
  • Inefficient in terms of shipping abilities.
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ScreenShots