189 Ratings
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Score 7.3 out of 100
84 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Oracle Siebel CRM
8.2
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Oracle Siebel CRM
8.9
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Oracle Siebel CRM
9.2
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Oracle Siebel CRM
8.4
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Oracle Siebel CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Oracle Siebel CRM
7.5
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Oracle Siebel CRM
7.9
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Oracle Siebel CRM
7.8
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Oracle Siebel CRM
7.8
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Oracle Siebel CRM
6.9

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Oracle Siebel CRM
9.3
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Oracle Siebel CRM
9.6
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Oracle Siebel CRM
9.3
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Oracle Siebel CRM
9.2

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Oracle Siebel CRM
7.7
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Oracle Siebel CRM
8.8
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Oracle Siebel CRM
6.6

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Oracle Siebel CRM
8.0
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Oracle Siebel CRM
8.9
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Oracle Siebel CRM
7.4
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Oracle Siebel CRM
7.5

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Oracle Siebel CRM
8.0
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Oracle Siebel CRM
8.5
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Oracle Siebel CRM
7.9
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Oracle Siebel CRM
7.7

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Oracle Siebel CRM
8.2
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Oracle Siebel CRM
8.4
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Oracle Siebel CRM
8.4
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Oracle Siebel CRM
8.2
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Oracle Siebel CRM
7.8

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Oracle Siebel CRM
8.1
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Oracle Siebel CRM
8.0
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Oracle Siebel CRM
8.3

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Oracle Siebel CRM
6.8
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Oracle Siebel CRM
6.8
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Oracle Siebel CRM
6.6
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Oracle Siebel CRM
6.8
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Oracle Siebel CRM
6.3

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Oracle Siebel CRM
6.4
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Oracle Siebel CRM
6.4

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Screenshots

Oracle Siebel CRM

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Oracle Siebel CRM
8.4

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Oracle Siebel CRM

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Oracle Siebel CRM
9.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Oracle Siebel CRM

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Oracle Siebel CRM

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Oracle Siebel CRM
9.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Oracle Siebel CRM

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Oracle Siebel CRM

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