189 Ratings
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Score 7.3 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Pega Customer Engagement Suite
7.2
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Pega Customer Engagement Suite
8.0
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Pega Customer Engagement Suite
6.6
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Pega Customer Engagement Suite
7.3
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Pega Customer Engagement Suite
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Pega Customer Engagement Suite
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Pega Customer Engagement Suite
8.6
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Pega Customer Engagement Suite

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pega Customer Engagement Suite
8.6
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pega Customer Engagement Suite
8.9
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pega Customer Engagement Suite
8.7
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pega Customer Engagement Suite
8.2

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Pega Customer Engagement Suite
8.0
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Pega Customer Engagement Suite
8.0
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pega Customer Engagement Suite
8.0

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Pega Customer Engagement Suite
8.1
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Pega Customer Engagement Suite
8.4
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Pega Customer Engagement Suite
8.0
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pega Customer Engagement Suite
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Pega Customer Engagement Suite
8.1
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Pega Customer Engagement Suite
8.0

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Pega Customer Engagement Suite
7.6
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Pega Customer Engagement Suite
8.0
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Pega Customer Engagement Suite
7.8
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Pega Customer Engagement Suite
7.6
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Pega Customer Engagement Suite
7.0

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Pega Customer Engagement Suite
8.1
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Pega Customer Engagement Suite
8.1

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pega Customer Engagement Suite
7.7
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pega Customer Engagement Suite
7.8
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Pega Customer Engagement Suite
7.0
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pega Customer Engagement Suite
7.0
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pega Customer Engagement Suite

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Pega Customer Engagement Suite
8.2
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Pega Customer Engagement Suite
8.2

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Engagement Suite

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Pega Customer Engagement Suite
8.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Pega Customer Engagement Suite

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Pega Customer Engagement Suite

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pega Customer Engagement Suite

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pega Customer Engagement Suite

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Pega Customer Engagement Suite

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pega Customer Engagement Suite

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Pega Customer Engagement Suite

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