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Top Rated
209 Ratings
189 Ratings
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Score 7.3 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pipedrive
6.3
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipedrive
6.5
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Pipedrive
7.8
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Pipedrive
6.6
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Pipedrive
7.9
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Pipedrive
3.0
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Pipedrive
5.1
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Pipedrive
7.1
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Pipedrive
4.3

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pipedrive
2.9
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pipedrive
4.7
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pipedrive
1.1
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pipedrive
3.1

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Pipedrive
8.2
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Pipedrive
7.7
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pipedrive
8.7

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Pipedrive
6.3
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Pipedrive
8.0
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipedrive
6.9
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Pipedrive
4.1

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Pipedrive
5.0
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipedrive
5.1
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Pipedrive
8.1
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Pipedrive
1.7

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Pipedrive
6.1
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Pipedrive
8.3
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Pipedrive
7.7
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Pipedrive
1.0
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Pipedrive
7.5

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Pipedrive
7.2
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Pipedrive
6.1
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipedrive
8.3

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pipedrive
1.1
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pipedrive
1.1
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pipedrive
1.1

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Pipedrive
3.6
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipedrive
3.6
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pipedrive
3.5

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Pipedrive
8.0
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Pipedrive
8.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 1 answer
No answer on this topic is available.

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Pipedrive

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Pipedrive

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Pipedrive
8.1

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Pipedrive
8.2

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Pipedrive
10.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Pipedrive
8.2

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pipedrive

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Pipedrive
8.2

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Pipedrive

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Pipedrive
8.2

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