189 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Qstream

Qstream is great when used for reinforcement of training conducted. Especially when that training is detailed or complex, Qstream will help to embed key concepts and drive adoption while ensuring reps are interacting.
Nick Saunders | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Qstream
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Qstream
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Qstream
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Qstream
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Qstream
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Qstream
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Qstream
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Qstream
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Qstream
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Qstream

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Qstream
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Qstream
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Qstream
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Qstream

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Qstream
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Qstream
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Qstream

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Qstream
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Qstream
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Qstream

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Qstream
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Qstream
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Qstream
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Qstream

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Qstream
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Qstream
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Qstream
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Qstream
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Qstream

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Qstream
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Qstream
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Qstream

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Qstream
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Qstream
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Qstream

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Qstream
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Qstream
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Qstream

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Qstream
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Qstream

Sales Gamification

Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
7.3
Sales contest templates
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
8.0
Custom sales contests
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
5.0
Team competitions
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
8.0
Contest flexibility
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
6.0
Sales rep view
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
8.0
Game notifications & updates
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
7.0
Social competition / Game collaboration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
8.0
Sales performance reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
Qstream
8.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Qstream

  • Gamification: gets reps involved in ways that keep it interesting while bringing in elements of competition.
  • Mobile: ease of use and direct access to reps while on the move. The interface is intuitive and able to be interacted with in quick increments rather than lengthy elearning.
  • Coaching: provides direct insights into who is coping and who is not so that enablement efforts can be focused.
Nick Saunders | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Qstream

  • Reporting: we only had access to some of the reports so would have liked to see more detail and have the ability to create custom reports.
  • Licensing: we accessed qstream via Growthplay so only had access to limited features. Would like to see this extended so that we could truly experience all of the qstream benefits.
  • Content Creation: we were not able to create our own questions and streams but had to rely on the external team. Self-creation and self-directed streams would have been preferable.
Nick Saunders | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Qstream

Qstream 6.0
Based on 1 answer
Qstream is good in terms of gamification and driving adoption. However we are looking for a platform that supports content creation, ILT training as well as gamification. Qstream would meet only one of those criteria. We may still use them again if we are unable to find a compete platform in future
Nick Saunders | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Qstream

Qstream 7.0
Based on 1 answer
Qstream was easy for us to use and gain insights from. Feedback from sales leaders and reps was generally positive. Having greater flexibility about creating custom reports and streams would have increased the rating
Nick Saunders | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Qstream

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Qstream

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Qstream

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Qstream

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Qstream

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Qstream

Qstream was selected by default because it was offered by Growthplay as their preferred gamification and adoption tool. We have subsequently looked at acquiring Qstream for other initiatives and are in the process of evaluating options
Nick Saunders | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Qstream

  • Reps have adopted our new sales methodology quicker and with more rigour meaning we are more successful in the field.
  • We’ve been able to create scale to drive adoption. Without technologies like Qstream, we would never be able to meet our enablement and growth targets.
  • More reps talking a consistent message means our customer experience has improved at the sales front. This allows us to differentiate versus the competition and ensures we win more often.
Nick Saunders | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Qstream

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Qstream
7.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Qstream
6.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Qstream
7.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Qstream

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Qstream

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Qstream

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Qstream

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Qstream

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