189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Really Simple Systems
7.6
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Really Simple Systems
8.1
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Really Simple Systems
10.0
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Really Simple Systems
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Really Simple Systems
5.1
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Really Simple Systems
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Really Simple Systems
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Really Simple Systems
7.3
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Really Simple Systems

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Really Simple Systems
8.4
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Really Simple Systems
8.3
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Really Simple Systems
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Really Simple Systems
8.5

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Really Simple Systems
6.7
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Really Simple Systems
6.8
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Really Simple Systems
6.7

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Really Simple Systems
7.6
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Really Simple Systems
8.1
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Really Simple Systems
7.0

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Really Simple Systems
7.7
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Really Simple Systems
7.3
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Really Simple Systems
8.0
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Really Simple Systems
7.9

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Really Simple Systems
8.2
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Really Simple Systems
8.3
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Really Simple Systems
8.5
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Really Simple Systems
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Really Simple Systems
7.6

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Really Simple Systems
7.9
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Really Simple Systems
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Really Simple Systems
7.9

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Really Simple Systems
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Really Simple Systems
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Really Simple Systems

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Really Simple Systems
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Really Simple Systems
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Really Simple Systems

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Really Simple Systems
7.6
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Really Simple Systems
7.6

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Really Simple Systems
8.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Really Simple Systems

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Really Simple Systems

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Really Simple Systems

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Really Simple Systems

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Really Simple Systems

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Really Simple Systems

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Really Simple Systems

Add comparison