189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Revenue Grid

If you are using Office365 and it is within your budget, utilizing SmartCloud Connect as an interface with a CRM is a no-brainer. It remains hidden when Outlook opens, but with an email selected you can open it with a single click. It then allows you to associate the email and even attachments with email addresses that were included in the to, cc, or from sections of the email. It's a very intuitive user interface and saves time in email tracking.
Kenneth Harrington-Colon | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Revenue Grid
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Revenue Grid
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Revenue Grid
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Revenue Grid
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Revenue Grid
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Revenue Grid
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Revenue Grid
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Revenue Grid
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Revenue Grid
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Revenue Grid

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Revenue Grid
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Revenue Grid
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Revenue Grid
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Revenue Grid

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Revenue Grid
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Revenue Grid
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Revenue Grid

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Revenue Grid
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Revenue Grid
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Revenue Grid

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Revenue Grid
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Revenue Grid
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Revenue Grid
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Revenue Grid

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Revenue Grid
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Revenue Grid
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Revenue Grid
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Revenue Grid
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Revenue Grid

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Revenue Grid
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Revenue Grid
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Revenue Grid

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Revenue Grid
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Revenue Grid
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Revenue Grid

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Revenue Grid
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Revenue Grid
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Revenue Grid

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Revenue Grid
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Revenue Grid

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Revenue Grid

  • Keeps email tracking simple within Outlook.
  • Has a global search to allow associating an email with multiple types of accounts (i.e clients, leads, contacts, and activities).
  • Single-button click to open or close the SmartCloud interface in Outlook.
Kenneth Harrington-Colon | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Revenue Grid

  • The software updates often, leading to an opening delay the first time it is used in a session.
  • Creating contacts is simple, but can lead to duplicates when proper research for tracking is not utilized by the end user.
  • Extra cost on top of CRM costs add to the bottom line expense of the system.
Kenneth Harrington-Colon | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Revenue Grid

Out of all the other utilities we've used, SmartCloud connect seems to be the most stable. The other interfaces sometimes caused glitchy integrations with Outlook, requiring a user to restart the add-in to restore functionality, but so far that has not been the case with SmartCloud Connect. SmartCloud connect also allows you to connect to different CRM's instead of just one, which means you can still use it when migrating between CRM's.
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Revenue Grid

  • Departments that use it save time on email tracking, allowing them to focus on client request and tasks.
  • Simple integration with Outlook made it a breeze to set up, allowing for quick expansion or reduction of licenses.
  • Extra cost has prevented us from applying the utility company-wide, which creates dual methodologies for email tracking and training.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Revenue Grid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Revenue Grid
9.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Revenue Grid

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Revenue Grid

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Revenue Grid

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Revenue Grid

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Revenue Grid

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Revenue Grid

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Revenue Grid

Add comparison