Oracle Sales vs. Salesforce Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Sales
Score 7.7 out of 10
N/A
Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
$65
Per User Per Month
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
Oracle SalesSalesforce Sales Cloud
Editions & Modules
Professional
$65.00
Per User Per Month
Standard
$100.00
Per User Per Month
Enterprise
$200.00
Per User Per Month
Premium
$300.00
Per User Per Month
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
Oracle SalesSalesforce Sales Cloud
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Oracle SalesSalesforce Sales Cloud
Considered Both Products
Oracle Sales
Chose Oracle Sales
I've used Salesforce and Hubspot. Every customer relationship management software has its pros and cons, but Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) stacks up really well against the competition. Its data visualization tools are way superior, …
Chose Oracle Sales
Engagement Cloud could be a competitor but also work in tandem by pulling together multiple disparate types of systems into one cohesive platform. Salesforce is just a better product for UI, but Engagement may be better suited for the backend.
Chose Oracle Sales
Half the price for the same functionality made the decision a no-brainer.
Chose Oracle Sales
The belief was having all Oracle products would make it more seemless and easier to use. I am not sure that has been the case. Salesforce.com user experience is simply better and all the integrations could have been done with them.
Chose Oracle Sales
I find lightning to be far superior in terms of ease of use, scrubbing, ease of access to information.
Chose Oracle Sales
Everything within Engagement Cloud is built by Oracle and Salesforce refers to its partners to fill the gaps.
Chose Oracle Sales
Oracle Engagement Cloud was the only software that was all inclusive. There is contact management, lead sharing, sales tracking, lots of various reports and a helpful dashboard that blew everyone else out of the water!
Chose Oracle Sales
From a user perspective, Oracle Sales Cloud stacks up very well to Salesforce. The amount of native pre-built connectors for the different pillars is attractive from a setup perspective as well as a pricing perspective. The mobility of Oracle Sales Cloud trumps the SFDC
Chose Oracle Sales
We're currently using a heavily customized instance of Oracle CRM OnDemand, which is quickly reaching the end of its effective life. We also evaluate salesforce.com before selecting Oracle Sales cloud, largely for financial (rather than functionality) reasons.
Chose Oracle Sales
SFDC requires a lot of apps added and the reporting functionality out of the box is not as easy to use.
Chose Oracle Sales
Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads …
Salesforce Sales Cloud
Chose Salesforce Sales Cloud
Salesforce is more user-friendly and has more features to customize
Top Pros
Top Cons
Features
Oracle SalesSalesforce Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle Sales
8.5
15 Ratings
10% above category average
Salesforce Sales Cloud
7.7
239 Ratings
0% above category average
Customer data management / contact management9.015 Ratings8.6239 Ratings
Workflow management8.415 Ratings7.9230 Ratings
Territory management8.514 Ratings7.4183 Ratings
Opportunity management9.013 Ratings8.4233 Ratings
Integration with email client (e.g., Outlook or Gmail)8.413 Ratings7.5218 Ratings
Contract management8.712 Ratings7.2190 Ratings
Quote & order management8.014 Ratings7.5173 Ratings
Interaction tracking8.114 Ratings7.5204 Ratings
Channel / partner relationship management8.112 Ratings7.6165 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle Sales
8.6
13 Ratings
14% above category average
Salesforce Sales Cloud
7.5
81 Ratings
0% above category average
Case management8.513 Ratings7.881 Ratings
Call center management8.411 Ratings7.564 Ratings
Help desk management8.811 Ratings7.366 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle Sales
8.4
12 Ratings
11% above category average
Salesforce Sales Cloud
7.7
218 Ratings
2% above category average
Lead management9.212 Ratings7.9213 Ratings
Email marketing7.710 Ratings7.4182 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle Sales
8.8
12 Ratings
15% above category average
Salesforce Sales Cloud
7.5
221 Ratings
1% below category average
Task management9.112 Ratings7.5211 Ratings
Billing and invoicing management8.02 Ratings7.157 Ratings
Reporting9.212 Ratings7.8174 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle Sales
8.7
14 Ratings
13% above category average
Salesforce Sales Cloud
7.8
234 Ratings
2% above category average
Forecasting8.613 Ratings7.4203 Ratings
Pipeline visualization8.613 Ratings7.8222 Ratings
Customizable reports9.014 Ratings8.2231 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle Sales
8.9
15 Ratings
16% above category average
Salesforce Sales Cloud
8.1
225 Ratings
7% above category average
Custom fields9.215 Ratings8.1223 Ratings
Custom objects8.915 Ratings8.1213 Ratings
Scripting environment9.113 Ratings7.9158 Ratings
API for custom integration8.414 Ratings8.1186 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle Sales
8.3
16 Ratings
0% below category average
Salesforce Sales Cloud
8.7
227 Ratings
4% above category average
Single sign-on capability7.715 Ratings8.8194 Ratings
Role-based user permissions8.915 Ratings8.6200 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle Sales
8.2
11 Ratings
12% above category average
Salesforce Sales Cloud
7.4
143 Ratings
2% above category average
Social data8.411 Ratings7.5142 Ratings
Social engagement8.011 Ratings7.3139 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle Sales
8.6
12 Ratings
18% above category average
Salesforce Sales Cloud
7.8
194 Ratings
9% above category average
Marketing automation8.312 Ratings7.8190 Ratings
Compensation management8.910 Ratings7.8130 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle Sales
8.4
13 Ratings
11% above category average
Salesforce Sales Cloud
7.1
205 Ratings
5% below category average
Mobile access8.413 Ratings7.1205 Ratings
Best Alternatives
Oracle SalesSalesforce Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle SalesSalesforce Sales Cloud
Likelihood to Recommend
8.0
(38 ratings)
8.4
(371 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(56 ratings)
Usability
7.5
(11 ratings)
7.5
(120 ratings)
Availability
-
(0 ratings)
9.8
(27 ratings)
Performance
8.0
(1 ratings)
9.0
(18 ratings)
Support Rating
7.8
(11 ratings)
5.7
(91 ratings)
In-Person Training
-
(0 ratings)
7.9
(11 ratings)
Online Training
8.0
(1 ratings)
9.1
(15 ratings)
Implementation Rating
7.0
(1 ratings)
1.0
(18 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
7.0
(1 ratings)
8.8
(9 ratings)
Ease of integration
5.0
(16 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
8.7
(30 ratings)
Professional Services
10.0
(1 ratings)
9.3
(8 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle SalesSalesforce Sales Cloud
Likelihood to Recommend
Oracle
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Read full review
Salesforce
Salesforce Sales Cloud is, in my experience, well suited to large B2B businesses who are driving demand and lead generation, and tracking customers through the funnel. It is a system we needed for a long time and has made a huge difference. However, I think it would have been more appropriate for a smaller business / a business who sets this up earlier on. There are great advantages to having historical data. It is really useful for allowing all commercial teams to work together, including sales, new business, marketing, client success etc. However, it relies too much too often on human error. If more things were automated and simpler, perhaps with AI queries, it could be easier to use
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Pros
Oracle
  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
Read full review
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
Cons
Oracle
  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
Read full review
Salesforce
  • I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
  • It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
  • It seems I cannot create a report to pull notes logged at the account levels.
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Likelihood to Renew
Oracle
No answers on this topic
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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Usability
Oracle
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
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Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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Reliability and Availability
Oracle
No answers on this topic
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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Performance
Oracle
Some of the more complex customer reports we have created are slow to run at times.
Read full review
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating
Oracle
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
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Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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In-Person Training
Oracle
No answers on this topic
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training
Oracle
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
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Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating
Oracle
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
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Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered
Oracle
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
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Salesforce
The thing that puts Sales Cloud above the top is its simple user interface, which is easy to interact with. The visuals and automation are also quite amazing. Given its attention to data and customer relationship management, Sales Cloud is tough to beat. Of course, Microsoft Dynamics integrates nicely with other Microsoft products, and Monday is a tool everyone is familiar with, so it is hard to compete with those.
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Contract Terms and Pricing Model
Oracle
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
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Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Scalability
Oracle
No answers on this topic
Salesforce
Salesforce sales cloud implementation can give you the desired outcome for your business. Its workflow, approval, sync, and file-sharing features help automate the process. The Macros feature helps business to shorten their sales cycle. Sales Cloud also allows businesses to make the right decision with its real-time business insights and analysis.
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Professional Services
Oracle
No answers on this topic
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment
Oracle
  • We can very easily pull up a customer's order and provide any detail they need. The time this saves compared to manually tracking customer orders and accounts is incredible.
  • Knowing exactly who is contacting customer service and what their orders status is before answering the calls makes the customer service reps job much easier than before.
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Salesforce
  • All tools we've implemented with Salesforce had a pretty quick positive ROI with the exception of CPQ & Billing. That was a very large project that I would only suggest for businesses with many SKUs that tend to be packaged together.
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ScreenShots

Oracle Sales Screenshots

Screenshot of Task Based Home PageScreenshot of MobileScreenshot of Sales AssistantScreenshot of Sales ForecastingScreenshot of Win Probability

Salesforce Sales Cloud Screenshots

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