189 Ratings
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Score 7.3 out of 100
Top Rated
80 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Salesforce CPQ

It is actually well suited in most sales scenarios, perfect for the one I am operating under, which is a budding and upcoming eCommerce platform like industry buying where new SKU's across various categories and subcategories and various pricing and discounts keep on being added to the system and quoting and finding details becomes a difficult task, there in Salesforce CPQ becomes a game-changer.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce CPQ
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce CPQ
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce CPQ
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce CPQ
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce CPQ
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesforce CPQ
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Salesforce CPQ
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesforce CPQ
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesforce CPQ
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Salesforce CPQ

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce CPQ
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce CPQ
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce CPQ
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce CPQ

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Salesforce CPQ
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesforce CPQ
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce CPQ

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesforce CPQ
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Salesforce CPQ
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce CPQ

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Salesforce CPQ
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce CPQ
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Salesforce CPQ
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Salesforce CPQ

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesforce CPQ
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesforce CPQ
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesforce CPQ
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Salesforce CPQ
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce CPQ

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesforce CPQ
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesforce CPQ
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce CPQ

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce CPQ
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce CPQ
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce CPQ

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Salesforce CPQ
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce CPQ
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce CPQ

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesforce CPQ
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesforce CPQ

CPQ

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.8
Quote sharing/sending
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
8.2
Product configuration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.4
Configuration options
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.9
Pricing rules
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.3
Price adjustment
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.2
Purchase history and open contracts
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
8.0
Guided selling/Sales portal
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.8
CPQ reporting & analytics
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.9
CPQ-CRM integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
8.3
Attachments to quotes
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
8.2
Order capturing
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
7.9

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Salesforce CPQ

  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
Danielle DesBiens | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

  • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
  • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
  • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 8.6
Based on 3 answers
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
No answer on this topic is available.

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 8.2
Based on 1 answer
No answer on this topic is available.

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 7.8
Based on 13 answers
We feel the implementation went rather smooth as we were already up to speed on Salesforce.com, and it shortened the time to launch, in my opinion. Since we went with an out-of-the-box version, there was less customizing needed to make with work in our environment and software that the salesmen use.
Richard Peterson | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Salesforce CPQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Salesforce CPQ

It is a strong offering if your a Salesforce customer. We previously used Panda Doc and the integration with Saleforce was just not robust enough as we've expanded. Panda Doc allowed for much more customization and control of templates. However, the pricing rules, discounting logic, and guided selling were all much more important to our overall process as we've grown.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Salesforce CPQ

  • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
  • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
Chris Osment | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Salesforce CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesforce CPQ Editions & Modules

Edition
Basic$301
Professional$501
Enterprise$751
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Salesforce CPQ
8.1

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Salesforce CPQ
9.1

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Salesforce CPQ
8.6

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce CPQ
9.1

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce CPQ
8.2

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Salesforce CPQ
7.8

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce CPQ

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Salesforce CPQ

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce CPQ
8.2

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