189 Ratings
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Score 7.3 out of 100
Top Rated
557 Ratings
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Score 8 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Salesforce Einstein Analytics

I like being able to customize for what I need, sometimes it is dizzying as there are so many possibilities to chart and visualize data, can get overwhelmed. eg, reporting for the sake of reporting, just because you can...But for large sets of data, complex, where you wish to identify trends and opportunities, there is much to mine here.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Einstein Analytics
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Einstein Analytics
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce Einstein Analytics
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce Einstein Analytics
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Einstein Analytics
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesforce Einstein Analytics
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Salesforce Einstein Analytics
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesforce Einstein Analytics
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesforce Einstein Analytics
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Salesforce Einstein Analytics

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Einstein Analytics
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Einstein Analytics
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Einstein Analytics
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Einstein Analytics

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Salesforce Einstein Analytics
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesforce Einstein Analytics
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Einstein Analytics

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesforce Einstein Analytics
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Salesforce Einstein Analytics
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Einstein Analytics

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Salesforce Einstein Analytics
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Einstein Analytics
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Salesforce Einstein Analytics
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Salesforce Einstein Analytics

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesforce Einstein Analytics
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesforce Einstein Analytics
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesforce Einstein Analytics
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Salesforce Einstein Analytics
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce Einstein Analytics

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesforce Einstein Analytics
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesforce Einstein Analytics
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Einstein Analytics

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Einstein Analytics
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Einstein Analytics
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Einstein Analytics

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Salesforce Einstein Analytics
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Einstein Analytics
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Einstein Analytics

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesforce Einstein Analytics
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesforce Einstein Analytics

BI Standard Reporting

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.7
Pixel Perfect reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.4
Customizable dashboards
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.9
Report Formatting Templates
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.7

Ad-hoc Reporting

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.4
Drill-down analysis
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.6
Formatting capabilities
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.6
Integration with R or other statistical packages
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
6.8
Report sharing and collaboration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.7

Report Output and Scheduling

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.4
Publish to Web
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.3
Publish to PDF
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.6
Report Versioning
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.3
Report Delivery Scheduling
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.4
Delivery to Remote Servers
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.2

Data Discovery and Visualization

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.2
Pre-built visualization formats (heatmaps, scatter plots etc.)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.8
Location Analytics / Geographic Visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.2
Predictive Analytics
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.6

Access Control and Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.1
Multi-User Support (named login)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.0
Role-Based Security Model
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.7
Multiple Access Permission Levels (Create, Read, Delete)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.2
Single Sign-On (SSO)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.5

Mobile Capabilities

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.0
Responsive Design for Web Access
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.4
Dedicated iOS Application
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.7
Dedicated Android Application
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.5
Dashboard / Report / Visualization Interactivity on Mobile
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
8.3

Application Program Interfaces (APIs) / Embedding

Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
6.6
REST API
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
6.4
Javascript API
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
6.5
iFrames
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
6.5
Java API
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
6.7
Themeable User Interface (UI)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
6.2
Customizable Platform (Open Source)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce Einstein Analytics
7.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Salesforce Einstein Analytics

  • It has dashboards that, out of the box, can be useful for people who do not want to put in much effort in creating custom dashboards. It also has the ability to customize dashboards so you can add more info and functionality to your dashboards if the need arises.
  • The developers are continually investing in the platform and providing improvements, and listen to customer feedback and feature requests. They regularly update the app and provide more functionality which has been beneficial to our institution.
  • Native integration and natural connection if your organization is already using Salesforce. Super easy to set up and works well with Salesforce. Very smooth and natural when connecting it to your Salesforce instance.
  • Excellent visual experience for presenting data. Users find it so much easier to navigate and view data in a visual way, which allows them to drive their performance in the right directions.
  • Has the ability to pull data not only from Salesforce but from other external systems and databases, making it an all-around BI tool. Mixing data from Salesforce and other third-party systems puts all your data in one place which can easily be ingested by decision-makers and executives.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

  • When we started with SAC we did not realize for it to be effective it would require a FTE to be the administrator.
  • You need an energetic, self-starting person to be the administrator to get the most value out of your investment.
  • You need ELT buy-in to make all parties accountable for their assigned duties.
Richard Peterson | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

Salesforce Einstein Analytics 6.0
Based on 1 answer
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Salesforce Einstein Analytics

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Jeffrey Smith | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Salesforce Einstein Analytics

No answers on this topic

Screenshots

Salesforce Einstein Analytics

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce Einstein Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Salesforce Einstein Analytics
7.9

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Salesforce Einstein Analytics

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Salesforce Einstein Analytics

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Einstein Analytics

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Einstein Analytics

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Salesforce Einstein Analytics

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Einstein Analytics

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Salesforce Einstein Analytics
6.0

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