189 Ratings
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Score 7.3 out of 100
8 Ratings
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Score 4.7 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.
Kurt Johansen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Maps (formerly MapAnything)
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Maps (formerly MapAnything)
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce Maps (formerly MapAnything)
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce Maps (formerly MapAnything)
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Maps (formerly MapAnything)
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesforce Maps (formerly MapAnything)
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Salesforce Maps (formerly MapAnything)
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesforce Maps (formerly MapAnything)
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesforce Maps (formerly MapAnything)
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Salesforce Maps (formerly MapAnything)

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Maps (formerly MapAnything)
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Maps (formerly MapAnything)
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Maps (formerly MapAnything)
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Maps (formerly MapAnything)

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Salesforce Maps (formerly MapAnything)
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesforce Maps (formerly MapAnything)
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Maps (formerly MapAnything)

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesforce Maps (formerly MapAnything)
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Salesforce Maps (formerly MapAnything)
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Maps (formerly MapAnything)

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Salesforce Maps (formerly MapAnything)
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Maps (formerly MapAnything)
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Salesforce Maps (formerly MapAnything)
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Salesforce Maps (formerly MapAnything)

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesforce Maps (formerly MapAnything)
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesforce Maps (formerly MapAnything)
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesforce Maps (formerly MapAnything)
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Salesforce Maps (formerly MapAnything)
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesforce Maps (formerly MapAnything)

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesforce Maps (formerly MapAnything)
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesforce Maps (formerly MapAnything)
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Maps (formerly MapAnything)

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Maps (formerly MapAnything)
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Maps (formerly MapAnything)
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Maps (formerly MapAnything)

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Salesforce Maps (formerly MapAnything)
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesforce Maps (formerly MapAnything)
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Maps (formerly MapAnything)

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesforce Maps (formerly MapAnything)
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesforce Maps (formerly MapAnything)

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • Color coding different accounts or data fields.
  • Ability to see travel time and not just distance.
  • Lots of data fields to pull from - big recent improvement.
Edward Phillips | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • Clear communication on expectations and delivery of product.
  • Clean pricing structure and development costs.
  • Ongoing support during deployment and integration.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 5.0
Based on 1 answer
Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort
Kurt Johansen | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 1.0
Based on 1 answer
Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic
Kurt Johansen | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.
Edward Phillips | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • For the first time, we were able to see donors on a map which was life-changing.
  • Its allowed us to target donors on trips and other email campaigns when we haven’t been able to before.
Edward Phillips | TrustRadius Reviewer

Screenshots

Salesforce Maps (formerly MapAnything)

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Salesforce Maps (formerly MapAnything)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Maps (formerly MapAnything) Editions & Modules

Edition
Winter 2017 / 10.4.6$301
  1. per user / month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Salesforce Maps (formerly MapAnything)
2.7

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Salesforce Maps (formerly MapAnything)

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Salesforce Maps (formerly MapAnything)
5.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesforce Maps (formerly MapAnything)

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Maps (formerly MapAnything)

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Salesforce Maps (formerly MapAnything)
1.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesforce Maps (formerly MapAnything)

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Salesforce Maps (formerly MapAnything)

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